Ongoing Career Opportunities at Standard Chartered Bank

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East. Apply Here

We are recruiting to fill the positions below:

Job Title: Trade Operation Analyst

Ref No: 2200023087
Location: Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent

Job Purpose

• Ensure that trade related products/applications/documents are processed against laid down procedures, policies and service standard and key control standards e.g CDOI’s & Trade circulars
• Ensure compliance of all internal procedures and operational controls.
• Ensure operation safety for all products under my supervision.
• Ensure products are processed in line with local regulatory requirements e.g CBN manual & circular and applicable international practices e.g ICC rules
• Handling of import bills for collection  documents.
• Performs technical and physical validation of all bills shipping document received.
• Register all bills shipping document received on daily basis on TD.
• Scanning of registered documents to GBS through nCAP
• Submission/uploads of each document through EOPS workflow for further processing.
• Completion of all push backs on trade transaction dashboard and follow up with GBS for completion and release of issuance.
• Ensure Bill of Exchange are sent to individual clients without delay.
• Receipt of Acceptance of Bill of Exchange, processing, follow up for release of acceptance on IMEX after which Endorsement of the Shipping documents to clients where ACP step is completed.
• Reconciliation of received documents with sent out documents before filing in a safety cabinet.
• Payments of Import Bills for collection
• Verification of Signatures and Authentication of Clients’ instruction as it relates to Local Exchange Controls.

Key Responsibilities

• Ensure that applications received are processing within the agreed SLA
• Advice inability to process immediately to stakeholders
• Ensure that Documents received are treated on the same day and at most, before end of SLA.

Reports:

• Review and monitor IMEX report for control and completion
• Review and monitor OTP report for control and completion
• Completion of daily COPMAN checks
• Render daily pending report on pending BILLS AND Guarantees.

Responsibilities

• Responsible for ensuring that trade related products / applications / documents are processed against laid down procedures, polices and service standard and key control standards (DOIs and Trade Circulars) as well as local regulatory requirement e.g. CBN Manuals and Circulars and applicable international practices e.g. ICC Rules

Strategy:

• Maintain standard service level across in line with expectations from various stakeholders across client segments
• Support ‘efficiency and effectiveness’ strategy in offshoring, reduction of manual work to improve service delivery capability in the respective clusters
• Support strategy to streamline processes, simplify, enhance productivity, reduce risk, improve controls by leveraging technologies.

Processes:

• Support the process of transforming operations with best in class turn-around times, controls and standards as to provide market best client service and in a manner that the risks, if any, are clearly understood and managed
• Ensuring process related documentation in terms of issuing Global Department Operating Instructions (GDOIs) considering various policies of the bank and market practices
• Ensure Anti Money Laundering (AML) and sanctions activities are carried out as detailed in group guidelines
• Support the rolling out of processes for new products/sub-products.
• Support country trade operations and hubs on Strategy, Operating Model, Standards and Risk Controls and compliance with regulations.

Risk Management:

• Assist OTI in the creation and sustenance of a strong operational risk control environment by undertaking periodic self-assessment of key controls to assess the proper functioning and adequacy of existing controls and assist in coordinating, facilitating, and promoting the understanding of operational risk and implementation and management of OR within the unit.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders:

• Head Trade Operations
• COO, Nigeria
• Head, Transaction Banking and Sales Mangers
• Local Product Manager Nigeria
• Subordinates in Trade Services
• GBS Management and Hub Trade Head
• GBS Trade staff handling Nigerian Transactions
• Relationship Managers
• Head Credit Operations
• Global Market team responsible for FX
• Internal Legal counsel
• Compliance teams
• FCC
• ITO Forum.

External:

• Trade & Exchange Dept – Central Bank of Nigeria
• Nigeria Custom Service
• National Drug Law Enforcement Agents
• Economic and Financial Crime Commission.

Application Closing Date
20th September, 2022 at 11:59:00 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Control & Governance Specialist 

Job ID: 2200024686
Location: Nigeria
Job: Operations
Schedule: Full-time
Employee Status: Permanent

About the Job

• Serve as a liaison between Spoke and Hub for all Credit operations activities for CCIB.
• To act as custodian and hold the combination/keys so assigned of the fire-proof security cabinets in Strong room.
• To upload documents onto iCDMS
• Engage RMs/CMs and obtain updates on outstanding ASTAR items for the monthly CIC pack.
• Provide reports on Excesses, Past due loans and other relevant reports and as may be required.
• Provide a high-level quality support to the Relationship Managers/Credit Approvers in the Business Unit on all control & governance related matters.
• To ensure the smooth running of Audit confirmation process so as to ensure it meets the highest standard the division requires.
• Maintain an independent control over securing documentation to draw down of facilities.
• To manage the relationship between C&G and the allotted Business Units as well as other team members within CRC.

Responsibilities
Strategy:

• Responsible for the monitoring and control of transactions and collaterals to ensure compliance with approved credit terms

People & Talent:

• Support the IMO target operating model for Enablement in the region and Support increasing the profile of the Enablement function with internal and external stakeholders

Business:

• Achieve an active dialogue with Stakeholders in discussing risk issues and on-going development in the portfolio and Contribute to the achievement of maximum team productivity and overall unit’s productivity goals

Processes:

• Develop and implement a personal learning plan with team manager, to attain necessary competencies and lead through example

Risk Management:

• Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance:

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Nigeria / CCIB / IMO] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria/ IMO; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Key Stakeholders
Internal:

• Staff of Credit Risk Control (HUB) peers & subordinates in Credit Risk Control.
• Relationship Managers,
• Internal Counsel.

External:

• Customers
• Insurance Companies
• Property Valuation Companies

Qualification

• A good First Degree. Any other certifications will be an added advantage.

Application Closing Date
20th September, 2022; 11:59:00 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Trade Operation Officer

Ref No: 2200020273
Location: Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent

Job Summary

• Ensure that trade related products/applications/documents are processed against laid down procedures, policies and service standard and key control standards e.g CDOI’s & Trade circulars
• Ensure compliance of all internal procedures and operational controls.
• Ensure operation safety for all products under my supervision.
• Ensure products are processed in line with local regulatory requirements e.g CBN manual & circular and applicable international practices e.g ICC RULES
• Handling of import BILLS FOR COLLECTION documents.
• Performs technical and physical validation of all bills shipping document received.
• Register all bills shipping document received on daily basis on TD.
• Scanning of registered documents to GBS through nCAP
• Submission/uploads of each document through EOPS workflow for further processing.
• Completion of all push backs on TRADE TRANSACTION dashboard and follow up with GBS for completion and release of issuance.
• Ensure Bill of Exchange are sent to individual clients without delay.
• Receipt of Acceptance of Bill of Exchange, processing, follow up for release of acceptance on IMEX after which Endorsement of the Shipping documents to clients where ACP step is completed.
• Reconciliation of received documents with sent out documents before filing in a safety cabinet.
• Payments of Import Bills for collection
• Verification of Signatures and Authentication of Clients’ instruction as it relates to Local Exchange Controls

Key Responsibilities

• Ensure that applications received are processing within the agreed SLA
• Advice inability to process immediately to stakeholders
• Ensure that Documents received are treated on the same day and at most, before end of SLA.

Reports:

• Review and monitor IMEX report for control and completion
• Review and monitor OTP report for control and completion
• Completion of daily COPMAN checks
• Render daily pending report on pending BILLS AND Guarantees.

Responsibilities:

• Responsible for ensuring that trade related products/applications/documents are processed against laid down procedures, polices and service standard and key control standards (DOIs and Trade Circulars) as well as local regulatory requirement e.g. CBN Manuals and Circulars and applicable international practices e.g. ICC Rules

Strategy:

• Maintain standard service level across in line with expectations from various stakeholders across client segments
• Support ‘efficiency and effectiveness’ strategy in offshoring, reduction of manual work to improve service delivery capability in the respective clusters
• Support strategy to streamline processes, simplify, enhance productivity, reduce risk, improve controls by leveraging technologies.

Processes:

• Support the process of transforming operations with best in class turn-around times, controls and standards as to provide market best client service and in a manner that the risks, if any, are clearly understood and managed
• Ensuring process related documentation in terms of issuing Global Department Operating Instructions (GDOIs) considering various policies of the bank and market practices
• Ensure Anti Money Laundering (AML) and sanctions activities are carried out as detailed in group guidelines
• Support the rolling out of processes for new products/sub-products.
• Support country trade operations and hubs on Strategy, Operating Model, Standards and Risk Controls and compliance with regulations

Risk Management:

• Assist OTI in the creation and sustenance of a strong operational risk control environment by undertaking periodic self-assessment of key controls to assess the proper functioning and adequacy of existing controls and assist in coordinating, facilitating, and promoting the understanding of operational risk and implementation and management of OR within the unit.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key stakeholders:

• Head Trade Operations
• COO, Nigeria
• Head, Transaction Banking and Sales Mangers
• Local Product Manager Nigeria
• Subordinates in Trade Services
• GBS Management and Hub Trade Head.
• GBS Trade staff handling Nigerian Transactions
• Relationship Managers
• Head Credit Operations
• Global Market team responsible for FX
• Internal Legal counsel.
• Compliance teams
• FCC
• ITO FORUM

External:

• Trade & Exchange Dept – Central Bank of Nigeria
• Nigeria Custom Service
• National Drug Law Enforcement Agents
• Economic and Financial Crime Commission

Application Closing Date
19th September, 2022 at 11:59:00 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Delivery Specialist

Job ID: 2200024667
Location: Lagos
Schedule: Full-time
Job: Operations
Employee Status: Permanent

Job Summary

• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Enablement (Account Opening and Channels)

• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
• Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate Commercial and Institutional Banking (CCIB) and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Responsibilities
Strategy:
Targeted Improvements:

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining:

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business:

• Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank Nigeria on all documentation related matters, including the origination of documentation for customers where required
• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues

Processes:
General:

• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO

Client Due Diligence (CDD) and Regulatory Onboarding:

• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Drive GIC and network onboarding processes
• Conduct checks on CDD as applicable
• Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Credit Documentation:

• Perform credit documentation activities for the deals flowing from Corporate & Institutional Banking (“CIB”), Commercial Banking (“CB”) and Business Banking (“BB”)
• Conduct checks on Credit Documentation output as applicable
• Ensure that the data sources used for the extraction of the return is correct
• Identify processing risks or inefficiencies and implement appropriate and effective changes

Enablement (Account Opening and Channels):

• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
• Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking, and Business Banking (BB) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
• Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB), Commercial Banking (CB) and Business Banking (BB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit’s setups relevant to channels activation
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Servicing (Static Data Maintenance, Offboarding):

• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system

People & Talent:

• Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan.

Risk Management:

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.

Governance:

• Ensure strong due diligence on document safekeeping and data confidentiality
• Ensure correctness of documentation prior to any dispensation from the Bank
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
• Control Governance Managers and Specialists
• GBO Hub teams and In-country CET teams
• Account Opening Teams
• Front Office (RMs, CMs, CCMs)
• Lending Documentation Unit
• Commodities Transaction Management Unit
• Business CRM
• Business Operational Risk Manager
• Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
• Client Documentation and Control
• Credit Documentation CoE

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Integrated Middle Office (IMO)
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

Application Closing Date
19th September, 2022 at 11:59:00 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Manager, Credit Initiation Approver

Job ID: 2200026211
Location: Lagos, Nigeria
Schedule: Full-time
Job: Risk
Employee Status: Permanent

Role Responsibilities
Strategy:

• Appraise and contribute to the development of the Bank’s strategic plans.
• E2E ownership of the client onboarding journey to drive credit quality, client experience and operational efficiency.
• Effectively deliver the strategic initiatives on digital onboarding and embedding new technologies for auto credit decision and faster TAT. Embed principles of Right Shoring.
• Build a Centre of Excellence to support the shifting of risk management to the frontline.
• Support to strengthen the Organisation’s risk culture and accountability and help reinforce the defence line up.
• Represent the underwriting function in relevant country committees and management forums.
• Support to enhance Priority, Affluent and Private business as best in class CVP and Support to deliver Signature Client Journeys
• Support Personal Banking agenda with Digital led model.
• Embed innovation, digitisation and New ways of working by defining and actioning future state operating model.

Business:

• Provide Group information, best practice and expertise and apply the same business strategy and operate the risk management system;
• Communicate to the Business the strategic intent and collective agenda for the Function;
• Maintain and develop underwriting and operations capabilities and skills to meet ongoing business needs and plans – awareness and understanding of the wider business, economic and market environment in which the Group operates.

Processes:

• Lead the efforts to develop, deploy and optimize country credit initiation strategy and processes.
• Adhere to Global Cap Plan and MIS + Policy governance framework
• Good understanding of Credit Policy and Fraud Process Standards. Understanding of implementation of Credit Decision Engines, Scorecards and tools for credit underwriting
• Run day-to-day underwriting and operations. This requires keeping track of performance metrics, taking corrective actions, analysing bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving TAT, reducing the % of portfolio in late repayment, etc.
• Identify and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to support the Approval quality and daily operations. Awareness of TTD Quality, score band shifts and linking evolving trends to credit operations approach and training.
• Cross functional experience in Risk – Collections / Fraud / Credit Policy preferred
• Cross product underwriting experience – Business Banking,Mortgage, Credit Cards,Personal Loans etc.
• Ensure effective management of operational risks and compliance with applicable internal policies, and external laws and regulations. Identify and report all weaknesses inherent in the standard controls .
• Leads the development of the design, management and adherence of key operating controls and levers that improve end to end decisioning efficiency and customer experience.eg:Workflows ,EUC
• To ensure Approval of Applications as per policies in DOI and Bulletins and supporting in achieving  a superior End to End TAT.
• Work with  Business Partners, Product Partners and Risk team members to optimize Strategy and Processes
• Establish initiatives and plans to improve performance.
• Improve Approval quality and productivity
• Operational Excellence Rework reduction / TAT reduction
• Early Deliqnuency Reviews and feedback to policy teams.
• Service Reviews embedded with KPIs , KRIs and KCIs .
• SLA adherence
• Ability to review and work with CCH and stakeholders to eliminate pain points in relevant processes
• Monthly meeting With Country Credit Head , Policy and process control unit to discuss deliquent cases , Risk Decision Framework and Approval Rate Reviews.
• Responsible for managing vendors supporting the onboarding activites including those that are outsorced.

Risk Management:

• Support Country Credit Head to uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.
• Support the CCH and CRO to shift the risk management to the frontline which in turn strengthening   the organisation’s risk culture and accountability and reinforce the defence line up.
• Capability to analyse and accept employment, Income, scorecard, application/behaviour scores, valuation risk ratings outside of policy (within CAD guidelines)
• To comply with the bank’s requirements of AML, CDD and all policies related to the group reputation risk.
• Relevant DOI/Bulletins/CCPMs are checked before processing and/or approving a request, in case of any exception the same is pended/rejected and reported.

Governance:

• Maintain a good understanding of the requirements relevant to the role and ensure that these are well understood reflected in internal procedures.
• Support the Risk owners to ensure business heads and all risk control owners understand and accept their risk management responsibilities.
• In the event of regulatory breaches, policy breaches or where credit appetite have been breached, ensure senior management are informed and that actions are taken quickly to remediate.
• Identifying and reporting all exceptions on non-compliance with standard controls
• Service level are to be checked and monitored and ensure there is no breach.
• Participate and contribute in relevant Country governance forums and committees.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:
Internal:

• Country Head of CPBB
• Country Head Onboarding
• Country Credit Head
• Country Head of Policy
• GBS /Country teams depending whether role is in country or GBS.
• Outsourcing arrangements.

External:

• Regulators and Central Banks
• External auditors.

Our Ideal Candidate 

• CA or a Master’s Degree in Business Administration in either of Finance, Business, Economics, Mathematics / Statistics is preferred.
• At least 15 years of banking experience, with bulk of it being in the Credit Risk Management domain. Minimum 10 years of underwriting / Risk policy experience for Big Markets
• Team Management Experience
• Experience in holding Delegated Lending Authorities and Approving High ticket Loans.
• Qualified in Certifications, CLSB (Omega Learning) , CSA (Omega/Moody’s) or equivalent
• Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries
• Good understanding of the key drivers of Asset products financials and the underlying consumer behaviours that drive those financials
• Numerically savvy, able to work with data, perform analysis and communicate results.
• Strong analytical skills and problem-solving abilities
• Able to manage incidents, including liaising with IT and stakeholders to ensure smooth resolution, design and implement system changes
• Experienced in performance management. Capable of understanding process shortcomings and set up key performance indicators to measure improvements
• Strong interpersonal skills, ability to connect with customers, direct reports and Management teams.
• Familiar with regulations and must possess sound market and industry knowledge.

Application Closing Date
19th September, 2022 (11:59:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Universal Banker

Job ID: 2200024729
Location: Lagos Island, Lagos
Schedule: Full-time
Job: Commercial Banking
Employee Status: Fixed Term

The Role Responsibilities
Branch Operations & Support:

• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
  • Cash transactions
  • Funds transfers
  • Customer inquiries
  • Cheque collection/Issuing of Banker’s cheque
  • Processing of Local and Telegraphic transfers
  • ATM Custodianship
  • Vault Custodianship
  • Accounts maintenance – Limits set ups, Static Data requests, Additional Account Opening
  • Balance confirmation
  • Customer Complaint handling
  • Generate Statements of Accounts
  • Maintenance of Stock of Secured Stationeries
  • Issuance of Instapack Card
  • Internal & external reports
  • Adherence to till limit of N100k and floor limit of N2m
  • Other assigned duties
• Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and carefully follow the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Act as System admin and have access to the server room
• Ensure timeliness of managing customer’s complaint.
• Migrate customers to the remote channels through online activation, E-Statements and ATM usage
• Manage, handle and record customers complaints.
• Oversight of queue management and Banking Hall look and feel
• Oversight of marketing collateral and positioning
• Deliver communication on Product and channels to customers in an effective manner.

Business:

• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• Refer bank products/channels to existing clients.
• Evaluate customers’ needs and provide high level, accurate, information and advice on products and channels.
• Support acquisition and growth of customer base through referrals.

Processes:
Operational Risk Monitoring:

• Ensures all Branch transactions comply with internal and external policy and regulations

Clearing:

• Outward clearing processing and control
• Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
• Recommend Processes and service improvements, based on customers feedback and observations, to the Head Client Experience at the quarterly VOF Forum

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy:

• Ensure completion of all Leading Key Risk Indicators/ KRI’s / CST issues relating to the branch.
• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Nigeria / CPBB / Frontline Sales and Service team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• CBN prescribed responsibilities and Rationale for allocation. Where relevant – Additionally, for subsidiaries or relevant non -subsidiaries].

Key Stakeholders

• BOSM
• BM
• Universal Banker
• RM
• IT
• CMO
• GBS
• Property
• Legal
• Compliance

Our Ideal Candidate

• Minimum of First Degree Certificate.
• NYSC certificate.

Application Closing Date
15th September, 2022 at 11:59:00 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Credit Analyst

Job ID: 2200023090
Location: Nigeria
Schedule: Full-time
Job: Institutional Banking
Employee Status: Permanent

About the Job

• To provide insightful, relevant, succinct and timely credit analysis of a portfolio of SCB’s clients (current or prospective).

Responsibilities
Strategy

• This includes responsibility for proposing counterparty credit grades via the relevant scorecard, and ongoing monitoring for credit-material events. While the portfolio will be industry / geography specific in focus, the role extends to analysing other clients as may from time to time be required
• Insightful: Attuned to the needs of two audiences – Client Coverage and Risk – the analysis should provide a forward-looking, focused opinion on the likely development of both business and financial risk elements in their industry / geographic context together with a calibrated articulation of key risks and potential mitigants thereto.
• Relevant: As well as a holistic counterparty assessment, analysis should comment on structural elements relevant to SCB’s existing or proposed exposure such as guarantee and security arrangements
• Succinct: While always providing sufficient granularity to substantiate its conclusions and observations, the analysis should present opinion in as structured and succinct a manner as is practical
• Timely: While focused on the prescribed annual review cycle, analysis will also be required where material new exposure is being considered by Client Coverage. In addition, more summary analysis should be produced and disseminated quickly, where relevan

Additionally, for any BCA submission it will involve the following:

• Critical review of Environment and Social Risk Assessments, Appropriateness and Suitability Assessments (FM Products);
• Consistency and coherence review of the Approved Account Plan, Raptor (or equivalent), Client & Group Facility Summary & Structure (including Terms and Conditions)
• Active partnership with Client Coverage in completion of Risk Profile, Compliance Details, as well as proposed Covenants and Risk Triggers
• Overall accountability for consistency and coherence of the complete BCA package submitted to Risk will rest with Credit Analysis and is a key element of the strategy.

Business:

• To partner the team’s two key stakeholder communities, Client Coverage and Risk, supporting the former in developing and executing their client strategies and both in respect of credit analysis-relevant matters.

Processes:

• Timely drafting of credit analysis as directed by the relevant Team Leader. Such analysis should be Insightful, Relevant and Succinct (see Strategy) and include the following, inter alia:
• Discussion of the dynamics and nature of the Client’s industry, including key risk aspects;
• Assessment of the Client’s competitive positioning within its industry;
• Discussion of management strength, experience and track record and corporate governance more broadly;
• Articulation of the Client’s strategy and an assessment of its clarity and associated execution risks;
• Assessment of funding strategy, financial policy, treasury activity (hedging, cash management) and liquidity;
• Development of a current / forward year base forecast performance expectation;
• Assessment of balance sheet strength, alongside cashflow and profitability vulnerability, via ratio analysis and/or stress testing;
• Discussion of other pertinent risk aspects, including country risk, parental and/or governmental linkage/support, relative ranking of indebtedness, Fraud risk;
• Evaluation of risks associated with particular proposed transactions, where required;
• Completion of Group Mandate/BCA Part 1, Part 2, financial analysis/spreads, scorecards;
• Ensure use of appropriate calculator in alignment with Credit Policy for relevant approvals (e.g. Raptor, Group Aggregation Calculator);
• Complete ESRA (Environment and Social Risk Assessment) Checklist;
• For Cat 2 lines, complete Financial Markets Appropriateness and GWWR Attribute checklist;
• For Cat 2 lines, Credit Term Sheet updates based on RM/Risk feedback;
• Supporting business on structuring deals;
• Documentation support on credit aspects and working with IMO on BCA reworks;
• Testing and Monitoring Covenants & Risk Triggers;
• EAR & ASTAR reporting/updates to credit;
• Seek pre-approval endorsements(where applicable);
• Preparing country specific regulatory check-lists (where applicable);
• Credit stress testing
• CCC Certification
• Preparation of other analysis as directed by the relevant Team Leader, such as Industry specific reviews, portfolio reviews, assessments of new prospects etc.

People & Talent:

• Support CA Team Leaders and others in the team on ad hoc projects, strategic initiatives and exercises aimed at improving or enhancing the team’s activities
• Continually strive to share key relevant knowledge and learnings with others across the team
• Provide credit specific coaching to newer or less experienced members of the team

Risk Management:

• In respect of Clients where the role-holder is assigned as analyst:
• Proactive monitoring of key entity or industry wide events and/or developments, as well as of covenants and risk triggers where applicable
• Partnering Relationship Managers in pursuing their client strategies through proactive idea generation, support in preparing materials for client discussion and through ensuring they are always fully briefed on key risk aspects
• Partnering Risk through clear presentation of credit analysis and proposed credit grading, as well as through proactive and considered discussion of key risk aspects
• Accompanying Relationship Managers on client visits, as part of general due diligence in respect of credit analysis
• Acting as a broader point of expertise in respect of credit aspects with Product and others across SCB

Governance:

• Maintaining integrity in analysis at all times is critical. This includes frequent and iterative discussion with both Client Coverage and Risk around draft analysis, key sector / geographic trends, as well as discussion of covenants, risk triggers and the like.
• It involves proactive idea generation and discussion with Client Coverage around potential business opportunities for SCB, assisting both Client Coverage and Risk around transaction structuring and execution, where relevant, and identifying and alerting stakeholders of emerging risk aspects on a continuous basis.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders
Internal Relationships:

• GAMs, RAMs, FAMs
• Risk
• Product partners
• CDD, where relevant
• Legal, Audit and Compliance, where relevant
• Physical Commodity Operations, where relevant

External Relationships:

• Clients
• Rating Agencies
• Market Data Services providers

Qualification
Educational Qualifications:

• Graduates / Graduate calibre
• Sound knowledge of accounting and financial principles gained by experience or qualification
• MBA or CFA qualifications advantageous, but not required

Key Requirements:

• Analytical strength – to spot emerging risks, in particular forward looking industry trends.
• Gravitas – to engage with Relationship Managers and Clients alike, have the ability to challenge in a constructive manner.
• Collaborative – to work in partnership with stakeholders to ‘get things done’, fulfilling the Job Purpose

Experience & Skills:

• Minimum of [Grade dependent] years’ relevant experience gained either in banking, treasury or accounting environment
• Strong analytical ability, focused on the assessment and calibration of credit risk
• Strong verbal and written communication skills (in English), with proven ability to work across cultures and within a dynamic environment
• Able to hold credible dialogue at all levels of the organisation, as well as with clients
• Well organized, able to multi-task and balance competing demands

Application Closing Date
9th September, 2022; 11:59:00 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Value Chain General Manager, Digital & Personal Banking

Job ID: 2200024824
Location: Lagos, Nigeria
Schedule: Full-time
Job: Retail Banking
Employee Status: Permanent

The Role Responsibilities

• The VCGM, Digital and Personal Banking (Nigeria and W Africa) is responsible for driving the overall CPBB banking digitization strategy and personal banking portfolio at country level and oversee the implementation of the financial inclusion roadmap for the bank.
• In addition, provide direction for use analytics and data to enhance business objectives and revenue potential.
• The role also confers oversight for the Digital and Personal Banking portfolio across the West Africa markets to provide guidance, project and strategic direction in line with AME over vision and objectives

Strategy Formulation & Execution, and Financial Management:

• Align with group & country CPBB priorities.
• Manage profitability across Digital Personal Banking Channels.
• Identify and define Digital & technology roadmap for alternate channels to support business delivery i.e. internet-banking, mobile banking, Agency Banking, Digital Lending & venturing into Fintech partnership and Development.
• Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
• Tasked with implementing strategies to drive revenue and budget targets with the aid of big data to implement personalised campaigns to cross sell products and ensure digital adoption
• Responsible for budget planning and target allocations to Business Segments and Branches to achieve annual business objectives
• Responsible for the strategic direction, development and implementation of SCB Agency Banking business
• Spearheaded engagements in developing strategic alliances and partnership with retail distribution clients of SCB to become Agent Banking partners
• Drive ideation around cluster innovations and enhancements on digital banking channels and clients notification systems
• Oversee localisation and optimisation of digital assets (web, EMD and SMS) in country before upload into group content management system and final delivery to clients.
• Be responsible for leading the way in productivity through process improvement, better management tools and training.
• Optimize channels P&L, Balance Sheet & KPIs.
• Drive new sales and total revenue through customer deepening and retention strategies.
• Business development, external alliance mgmt.

Business:

• Work closely with Regional and Cluster stakeholders to manage digital transformation agenda including delivery of digital sales, campaigns and other digital banking KPIs
• Support socialisation of group analytics on a regular basis, articulating the country optimisation view
• Work with stakeholders in the country to ensure business needs and expectations are being met

Processes:

• Steward regulatory and day-to-day engagement with country compliance on all digital and data requirements and deliveries
• Review and approve all request for access to proprietary digital banking platforms such as online banking back office, Alternate Delivery Channel (ADC), X-Portal, workbench (iPad module & coding station access), e-statement & emailing platform, website content management, messaging platform, CEMs.
• Coordinate and approve operational readiness framework and checklist for all digital banking deployment and data reporting including campaigns
• Review and approve downtimes impacting all proprietary digital banking platforms
• Review and approve Change Requests (CRs) impacting all proprietary digital banking platforms

Customer Experience & Relationship Management:

• Delivery of Bank’s brand promise to our customer, tailored across segments.
• Partner with segment and products.
• Responsible for embedding a culture of service excellence and continuous improvement.
• Identify process improvements opportunities, drive for gap resolutions.

Leadership, People & Community Development:

• Ensure organization structure & people programs appropriate to deliver plans.
• Implement and embed a high-performance culture through robust performance management and differentiated reward and recognition.
• Responsible for developing a succession plan for all one down and mentor/coach top talent.
• Achieve strategic people requirements.
• Lead in employee engagement & attrition.
• Lead in strong internal & external networking & alliances building.
• Lead through example and build the appropriate culture and values.
• Be an effective agent of change and a role model within the bank
• Develop a people culture which encourages and champions change among employees in the daily workplace.

Risk Management & Control:

• Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
• The implementation of Risk Type Global policies, and as appropriate, the maintenance of Business Policy/ Country addendum.
• Ensure that risk assurance processes are in place and provide evidence of proactive risk management of the Risk Type and compliance with policy.
• Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
• Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring
• compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• University Degree backed by very strong formal banking and management training.
• Minimum of 10 years experience in financial services industry.
• Have played senior role in branches, New Business equivalent, Contact Centre management or Remote Banking,
• With domain expertise in at least 2 areas and, if possible, with experience very strong Digital capabilities/products/credit risk/operations.
• A certification in project management, cards & payments, process engineering or analytics is relevant
• Functional Knowledge requirements: Digital strategy; website optimisation; digital analytics; e-Commerce strategy; digital payments; current market/ competitive digital positioning; partner and alliance management
• Sound knowledge of banking, payment systems and regulatory environment
• Strategic thinker, with proven large team management capability.
• In depth knowledge of products, sales, services, delivery channels and customer segments.
• Good communication skills both written and oral and the ability to work independently without close supervision.
• Very good knowledge and understanding of the Group Policies, Standards, local regulations and legislations on the prevention of money laundering.

Talent, Skill and Knowledge:
Core:

• Strategic acumen
• Conceptual thinking – able to structure and organize
• Execution orientation – able to execute and deliver results
• Service and customer centricity
• Influencing and networking
• Presentation and communication
• Ability to manage in a geographically and culturally dispersed environment

Application Closing Date
13th September, 2022 (11:59:00 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online