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We are recruiting to fill the position below:
Job Title: Manager – Enterprise Master Data, Finance
Job Identification: 1536
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Cloud ERP
Division: Finance
Description
- Provide Single Point of Contact for all Master Data and related cross-functional data integration queries and concerns for effective use of Oracle cloud ERP.
- Provide adequate technical support during integration to ensure proper implementation of system integration initiatives across various platforms.
- Ensure all legal and regulatory considerations especially with regard to data sovereignty are identified and managed throughout the lifecycle of Oracle Cloud ERP use.
- Act as the custodian of configuration objects of the Oracle Cloud ERP platform by maintaining MTN Nigeria configuration Workbooks (CWB) for all modules of Oracle Cloud and keeping the configuration in sync with Global CWB throughout the evolutionary stages of the solution i.e. across releases, demands and other GT maintain processes.
- Manage and coordinate ERP system support activities to ensure effective data planning and optimal system utilization.
- Interact directly with various ERP system users to get feedback on data quality and future requirements.
- Create and own data archiving and retention policy in compliance with extant statute on the Cloud ERP platform and ensure that data integrity in not compromised when data are moved from one Cloud environment to the other by the Central Team.
- Evaluate and recommend methods, tools and systems deemed necessary for optimal systems functioning for procurement, gathering information related to information technology trends and keep abreast of developments.
- Project manage the MDM activities such as data profiling, gathering, deduplication and ETL during on boarding of new Cloud modules through GT demand management process.
- Coordinate the generation of master and transactional data requirements to execute functional test scenarios during Quarterly releases for both functional and non-functional tests such as test of integrations and performance.
- Provide regular assurance to the management that all data related controls such as data masking of key fields, data auditing and other sensitive data on the common shared platform are not compromised by documenting and establishing sensitivity of different data objects.
- Provide direct focus for the Enterprise Master Data unit to guarantee deliverables.
- Work with cross-functional teams, internal and external to MTNN to ensure all Master Data records conform to MTN group standards and regulatory requirements.
- Collaborate with Oracle to manage new demand deployment, quarterly releases and ongoing maintenance of current Oracle Cloud ERP.
- Work with the GRC functions to establish that data access are granted on the need to know basis and that data on Cloud ERP Business such as OTBI subject areas and data extracted to other down stream systems are protected as per data sensitivity requirements.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Requirements
Education:
- First Degree in Science or any other related discipline.
- Fluent in English.
Experience:
- 6 – 13 years experience which includes:
- Minimum of 3 years experience in an area of specialization; with experience in supervising/managing others
- Experience in business/systems analysis
- Extensive hands-on experience in ERP implementation and other ERP systems
- Systems integration, project management and human resource management.
- Experience working in a medium to large organization .
Application Closing Date
20th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst – Technology Compliance and Analytics, Risk and Compliance
Job Identification: 1533
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Technology Compliance & Analytics
Division: Risk & Compliance
Description
- Assess the adequacy of existing technical and non-technical controls to ensure compliance with applicable laws and requirements.
- Identify control gaps and recommend compensating controls while also supporting the process owners in the development and implementation.
- Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfaction.
- Serve as an effective second line of defense through the operationalization of technology and networks compliance monitoring and testing model.
- Review the existence and operating effectiveness of compliance controls embedded in infrastructure solutions, applications and networks.
- Execute technology compliance review work programs to identify issues and inherent risks.
- Regularly assess the efficiency of IT and Network control systems and recommend effective improvements.
- Evaluate compliance of the company’s network infrastructure with applicable regulatory guidelines and in accordance with the applicable terms of existing regulatory licenses.
- Support the Data Protection Officer (DPO) in embedding privacy and data protection practices.
- Work as part of the larger Compliance & Ethics team to implement compliance initiatives and maturity actions in line with the company-wide risk-based compliance programme and MTN Group requirements.
- Support with activities to create company-wide awareness of regulatory and statutory requirements and the importance of complying with these requirements.
- Produce high-quality reports and analysis with insights on compliance monitoring activities, outcomes and trends.
- Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications and Financial Services industries.
Education
- First Degree in any relevant discipline.
- Certifications in one or more of CISA, CISSP, CISM, ITIL, COBIT 5, etc. is an advantage.
- Fluent in English.
Experience:
3 – 7 years’ experience which includes:
- Minimum of 3 years of combined IT experience with a broad range of exposure to IT Governance, internal audit, compliance and systems analysis.
- Understanding of the Nigerian Telecommunications industry technology, regulatory framework, business contexts and associated risks.
- Strong knowledge of internal controls
- Experience reviewing the design of IT solutions and performing in-depth data analysis.
- Experience working in a highly regulated environment.
- Strong and effective business communication (verbal and writing skills).
- Ability to plan and execute numerous complex projects under pressure.
- Strong analytical skills.
Application Closing Date
20th September, 2022 (11:59 PM).
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead – Customer Service, Enterprise Business
Job Identification: 1524
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager EBU Service Management Order Management and Billing Services
Division: Enterprise Business
Description
- Manage order fulfilment for ALL EBU products, services and solutions (outside the services delivered by Solutions Development team).
- Ensure correct and complete documentation is received for order fulfilment. Manage document archiving and control to ensure customer information is maintained for record purposes
- Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process
- Ensure adherence to schedules and other defined rules and regulations within Order Management and that procedures are followed to promote meaningful communications between customers, Account Partners and customer support partners
- Capture Sales fulfilment requests, complaints and ensure prompt completion of requests at a higher standard expected from the team and ensure requesters are informed of status in the fulfilment process
- Prepare weekly and monthly sales reports for Enterprise Sales & Business Performance review for sales commission purposes
- Provision of services on various customer management systems e.g. Siebel CRM, Billing System etc.
- Execute UAT of automated order fulfilment processes for new and enhanced products
- Perform system and network reconciliations of services provisioned on the customer management systems
- Ensure prompt resolution of all service provisioning issues raised by EBU Sales and frontline Customer Support team
- Report newly activated customers/services to appropriate teams within Sales and ES Customer Support for customer Nursery management
- Performs weekly/monthly pre-audit checks on activated corporate lines for prevention of regulatory infractions
Requirements
Education:
- First Degree in any relevant discipline
- Fluent in English
Experience:
- 3-7 years’ experience which includes:
- Experience working in a medium to large organization
- Experience in channel, order, inventory and customer management
- Experience in the use of data analytics tools/App
- Must have good hands-on knowledge of Microsoft Excel
- Demonstrated Strong Analytical and Reporting Skills
- Demonstrated Leadership Skills.
Application Closing Date
20th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Manager – Customer Acquisition and Compliance
Job Identification: 1513
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager, Business Development
Division: Sales & Distribution
Job Description
- Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
- Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
- Review market and channel needs and plan and manage the procurement and distribution of SIM cards, ensuring this is in line with approved business forecast
- Lead the initiation and management of targeted activation at identified customer acquisition touch points
- Ensure customer acquisition & compliance programs meet business objectives and customer acquisition channels requirements
- Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
- Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
- Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
- Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities
- Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
- Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
- Ensure effective management of customer acquisition and SIM Card Registration within the regions
- Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
- Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
- Liaise continuously with internal and external stakeholders (Regional Sales Teams, Marketing, Key Accounts Managers, etc.) to ensure hitch-free operations
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education
- A First Degree in Economics, Business Administration, Commerce or any Social Science Degree
- Possession of a post graduate degree maybe an added advantage
- Fluent in English
Experience:
9-17 years’ work experience comprising:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/industry
- Sales experience in an FMCG environment, Services industry/Logistics environment
- Telecoms experience would be an added advantage
- Worked across diverse cultures and geographies advantageous.
Application Closing Date
13th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager – Quality Assurance and Compliance, Information Technology
Job Identification: 1532
Location: Nigeria
Job Category
MTN Level 3
Job Schedule: Full time
Reports To: Head of Information Technology
Division: MoMo Payment Service Bank
Description
- Conduct all aspects of testing procedures being part of an Agile scrum team where applicable
- Participate in developing requirements and user stories as well
- Create a Test Plan for executing Testing aligned with Test Strategy and define Test Cases both Manual and Automation Scripts as applicable
- Diagnose and resolve common information security problems detecting at testing stage
- Periodic review of Testing Operations procedures
- Log, track, and monitor testing issues/anomalies to ensure resolution in liaison with Fintech Product and Technology team in a timely manner with the least impact on time to deliver new products and features
- Drive testing automation where applicable, including use of automated testing tools like Selenium, Appium, etc.
- Make recommendation on the choice of testing tools and approach
- Sign off, compile and archive test documentation
- Advising management on emerging vulnerabilities detected at testing stages
- Represent Testing in Business & Project/Release meetings both BAU and decision making
- Capture and Report Test Metrics as per Process. Analyze the Metric trends, plan & implement improvement actions as necessary
- Implement standard global policies, processes and tools to:
- Align to the increasing pipeline of demand for testing.
- Advisory and guidance in the chosen delivery methodology; agree the requirements for QA, Testing and the approach to be followed.
- Ensure QA and testing resources, tools and environments are in place to deliver.
- Optimize use of testing resources across portfolios, programs and projects.
- Ensure automated testing happens as part of the build process.
- Monitor and report on QA and Testing activities to facilitate decision making
- Support in-life Testing to ensure sustainable resolution of customers and products related issues
- Proactively test customer experience issues, their early detection and resolution during Software Testing Life Cycle (STLC) process
Requirements
Education:
- A First Degree or HND in Computer Science, Computer Engineering, Information Technology / Systems or related discipline
- Possession of a professional IT certification in any of quality frameworks and project management e.g., Six Sigma, CoBIT, ITIL, ISEB, PMP, Prince2, etc., is desirable.
- Fluent in English.
Experience:
- 6 – 13 Years’ experience including:
- Minimum of 4 years’ experience in Software testing and Quality Assurance Management
- Minimum of 2 years’ experience in supervising/managing others
- Experience in information and communication technology (ICT) preferably in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
- Hands on experience in Software Delivery Life Cycle and Quality Assurance Management
- Hands on experience in the use of any testing tools for automation, performance, regression, i.e., Atlassian Jira, SIGOS, Jmeter, HP ALM/ QC, etc.
- Experience in defect management process and quality performance.
- Software Quality Process Definition and Reviews in an ICT environment in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
- Certifications in any of ISTQB Test Manager, CoBIT, Six Sigma, ITIL, PMP, etc., would be an added advantage.
- Customer experience Testing an added advantage.
Application Closing Date
13th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst – Systems and Processes Self Service, Customer Services
Job Identification: 1520
Location: Nigeria
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Business Planning Process Design, Testing and Systems
Division: Customer Relations
Description
- Analyze customers’ information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
- Work with key stakeholders and subject matter experts to design, develop and automate new business processes and drive process improvement on existing processes.
- Collaborate with business users to define processes that meet business needs.
- Ensure processes are scalable and flexible to meet future business need.
- Work with business units and IT team to define and design user systems architecture, ensure the availability of all required systems.
- Develop and define IT requirements to support process and system changes.
- Plan and manage the development and maintenance of required user systems.
- Maintained business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
- Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
- Create detailed functional design documents for conversions, interfaces, and reports.
- Work with user departments to define roles and access rights to be created for all users in line with business requirements.
- Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
- Serve as a resource to super-users for education on technical system functionality.
- Engagement with vendor service support groups to bring resolution to system performance or other processing issues.
- Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution.
- Address customer concerns and enquiries regarding system development and enhancement projects.
Requirements
Education:
- First Degree in any relevant discipline.
- Fluent in English.
Experience:
- 3 – 7 years’ experience which includes:
- Experience working in a medium-sized organization
- Experience in Customer Care and Management
- Some experience in formal business analysis
Application Closing Date
13th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager – Payments, Strategy and Innovation
Job Identification: 1535
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Payments and Business
Division: MoMo Payment Service Bank
Job Description
- Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
- Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market and region research and create realistic user stories for solution optimization
- Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
- Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
- Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
- Collaborate with the CVM team to develop & analyze loyalty/reward programs
- Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
- Benchmark best practices in the market, prepare business case and present to senior management
- Manage promotional calendar with third party services to drive sales growth back into the business
- Use relevant metrics and measures to monitor existing loyalty & reward programs
- Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
- Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
- Strengthen customer feedback loops, and scale product knowledge within the OpCo
- Manage Quality of Service of the Product to ensure seamless customer experience
- Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
- Monitor & Analyze traffic loads and in county system & platform capacity
- Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
- Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.
Education
- First Degree in Computer Science, Engineering, Commerce or a related field
- Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
- Fluent in English
Experience:
6 – 13 years’ experience which includes:
- Experience in Fintech, banking or financial services
- Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
Application Closing Date
13th September, 2022 at 11:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
NOTE:
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
See Also: INEC Online 2022/2023 Recruitment OF AD-HOC Staff | How to Apply
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Important Notice
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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