Are you a graduate seeking for a job? Have you been job hunting for so long? Or have you been dreaming of being employed in the Interswitch Group ? If your answer is in the affirmative to any of those questions above, then this golden opportunity is for you. We know you won’t let it slip you by
Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the positions below:
Job Title: Shared Services Officer
Location: Lagos
Job type: Permanent
Department: Group HR & Admin
Job Summary
- Responsible for providing support to the HR team through prompt response/resolution on shared services operational activities thereby improving employee satisfaction.
Responsibilities
- Responsible for shared services operational transactions and give insights on how to improve operational efficiency
- Improve customer sservice through Prompt response to employee requests and complaints in line with agreed SLA on the HR Helpdesk
- Manage end-to-end on-boarding of all new hires
- Ensure that all new hires documentation is sighted, verified and documented
- Ensure the availability of work tools, ID/access control cards for all new hires as part of day 1-readiness
- Ensure overall Day 1 readiness to improve new hire employee experience and seamless integration into Interswitch
- Responsible for maintenance and accuracy of employee records (both softcopy and hardcopy) and ensure document control in line with core filing criteria
- Advice on initiatives to improve employee and process documentation
- Responsible for effecting staff redeployment/reassignment, issuance of letters and follow up to ensure update on all platforms
- Design and execute shared services surveys to solicit feedback from employees and provide action plan of improving employee satisfaction and experience
- Responsible for an end-to-end management of the employee confirmation process
- Responsible for employee information management
- Monitor and issue all stationary requests through the inventory management system
- Provide assistance on interpretation and adherence to company/HR policy
- Provide support on HR Strategic projects as may be required
Requirements
- Bachelor’s Degree
- Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
- Minimum of 4 years work experience in similar role
- Microsoft office skills
- Problem solving skills
- Attention to details
- Good understanding of trends, challenges, opportunities, regulations and legislations relating labour law
- Good planning and coordinating skills
- Good interpersonal and relationship management skills
- Excellent customer service orientation.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Job Title: Shared Services Manager
Location: Lagos
Job type: Permanent
Department: Group HR & Admin
Job Summary
- Responsible for the day-to-day operations of HR services to curate / deliver the right employee experience that drive overall growth and performance of INTERSWITCH.
Responsibilities
- Recommend ways to improve support for HR operations by changing policies, processes, standards, and practices
- Analyses specified problems and issues to find the best technical and/or professional solutions
- Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues
- Analyses key themes using data from a wide range of sources and identifies possible impacts on the business
- Provides input into the development of procedures for an area within the organization, then monitors the implementation of those procedures
- Delivers outcomes by managing others and working within established systems
- Manage a portfolio of projects while reporting to senior colleagues
- Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations
- Conduct exit interviews to identify reasons for employee termination
- Maintain records and compile statistical reports concerning personnel-related data, such as hires, transfers, performance appraisals, and absenteeism rates
- Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices
- Plan and conduct new-employee orientations to foster positive attitude toward organizational objectives
- Mediate between benefits providers and employees, such as by assisting in handling employees’ benefits-related questions or taking suggestions
- Prepare budgets for personnel operations
- Develop methods to improve employment policies, processes, and practices, and recommend changes to management
- Represent organization at personnel-related hearings and investigations, contract with vendors to provide employee services, such as food services, transportation, or relocation service
- Work with Payroll to ensure employee transactions are processed appropriately and on time
- Supervise the delivery of end-to-end transactional administration activities associated with the employment cycle for all employees and managers
- Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery while ensuring workflow processes are actioned in a timely and consistent manner
- Optimize the use of HRIS to deliver cost effective and efficient customer service while contributing to the customer service delivery strategy with a view to improving performance
Requirements
- Bachelor’s Degree, Master’s Degree is an added advantage
- Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
- Minimum of 8 years work experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework
- Microsoft office skills
- Problem solving skills
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Process Analyst
Location: Lagos
Job type: Permanent
Department: Centre of Excellence
Summary
- To ensure all strategic processes in Interswitch achieve 6-sigma level of compliance to deliver incremental revenue, reduce cost and achieve operational efficiency in our business operations.
Responsibilities
- Execute Improvement Projects – Conduct periodic reviews to Identify process improvement opportunities based on current business operations
- Engages with business stakeholders to execute improvement projects across the organization
- Client & Customer Management – Manages relationships with smaller business lines to ensure their needs are met while supporting senior colleagues in managing more important business relationships
- Strategy Execution – Delivers prescribed outcomes for area of responsibility by working to achieve team’s strategic plan per time
- Data Analytics – Collaborates in the development of performance measurement systems and comprehensive management reporting to support effective process performance management
- Execute Cost Savings Initiatives – Participates in delivering productivity gains by executing cost savings initiatives within the team
- Process Re-engineering – Participates in cross-functional problem solving & process improvement efforts to understand, document, and improve current processes to improve effectiveness and efficiency
- Process Automation – Participates in process automation initiatives across the organization
Requirements
Behavioral Competencies:
- Drives results – Consistently achieves results, even under tough circumstances
- For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions
- Shows great tenacity to complete goals/initiatives in a timely way
- Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- For example, listens attentively and takes an interest
- Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing
- Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
- For example, encourages co-workers and external partners to work together as a team, and makes sure they get credit for doing so
- Encourages people to share their honest views, responds in a non-defensive way when they do
- Customer focus – Builds strong customer relationships and delivers customer-centric solutions
- For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers’ future needs
- Frequently adjusts approach to ensure customer needs are met and to improve service
- Optimizes work processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- For example, motivates people to produce highest quality outcomes and pursue continuous improvement
- Sees that problems are well examined, and improvements are integrated into all relevant work processes
- Being resilient – Rebounds from setbacks and adversity when facing difficult situations
- For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others
- Responds resourcefully to crises, helps others remain productive and positive
Technical Competencies:
- Verbal Communication – Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies
- Project Management – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
- Data Collection and analysis – Applies concepts of knowledge / skill and requires guidance but not constant supervision
- Problem-Solving – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
- Analytical thinking – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
- Stakeholder Management – Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
Education
- Minimum of First Degree
Experience:
- Minimum of 2 years cumulative relevant working experience in process improvement – Understanding of Continuous Improvement and minimum of a Lean Six Sigma Yellow Belt Certification
Application Closing Date
23rd August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Enterprise Automation, Business Analyst
Location: Lagos
Job type: Permanent
Department: Centre of Excellence
Job Description
- To support the vision for platform automation (and other adjacent technologies) to create new or modify existing business processes to meet changing business and market requirements.
Responsibilities
Business Analysis:
- Develop a thorough knowledge of the business processes, business applications and relevant integration systems of Interswitch business lines
- Define business problems via in-depth investigation and gathering of technical and non-technical information
- Scope and analyze business requirements and recommend the most efficient platform to resolve identified inefficiencies
- Discover, understand, and assess the changing needs of the business for alignment with existing and emerging technologies.
Client & Customer Management:
- Manages relationships with smaller business lines to ensure their needs are met while supporting senior colleagues in managing more important business relationships
- Have an in-depth understanding of the customer’s needs or expectation with regards a process improvement by identifying and requesting additional information not covered by the customer
- Brings insights into the company to evolve and improve process excellence contributing to the strategy executing for the department.
Data Collection and Analysis:
- Collect and measure the data on targeted attributes through a thoroughly established system to evaluate outcomes by answering relevant questions to the business case
- Examine the data for interpretation to find out relevant information, propose conclusions, and aid in decision making of research problems
- Prepare insightful presentations to highlight key findings from data analysis done.
Research:
- Research and recommend digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements
- Perform qualitative and quantitative research and consultation on technology markets and industry trends within an assigned business outcome
- Keep up to date on knowledge about the industry and related markets being researched in line with Interswitch’s business strategy
- TASKS Requirement elicitation and analysis on business needs
- Data collection and analysis on assigned technology research
- Cross functional stakeholder management
- Project management
- Contributes to the work of the product owner/ product manager as they define a product differentiation strategy.
Experience and Education
- Bachelor’s Degree in Computer Science, Information Technology, or other related field with equivalent experience as an Enterprise Automation Analyst
- Evidence of strong industry/sector participation and relevant professional certifications such as: Certified Business Analyst Professional, Agile Project Management, RPA Business Analyst
General Experience:
- 3-5 years in enterprise platform automations, preferably in a reputable financial institution or fintech company
- Managerial Experience – Basic experience of coordinating the work of others (4 to 6 months)
- Reporting line – The Enterprise Automation Analyst reports to the Head, Enterprise Automation
Requirements:
- Collaboration – Builds partnerships and works collaboratively with others to meet shared objectives
- For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input
- Communication – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner; Demonstrates a deep interest in others’ comments
- Creates rich documents and reports
- Resilience – Rebounds from setbacks and adversity when facing difficult situations; For example, is calm and professional in difficult situations; continues to work toward objectives; Overcomes obstacles without becoming discouraged; draws lessons from failures; Recovers from setbacks and adversity
- Plans and aligns – Plans and prioritizes work to meet commitments aligned with organizational goals; For example, outlines clear plans that put actions in a logical sequence; conveys some time frames; Aligns own work with relevant workgroups; Takes some steps to reduce bottlenecks and speed up the work.
Skills:
- Knowledge of Technologies – Knowledge of relevant enterprise software technologies including robotics process automation (RPA), productivity tools (Microsoft office suite), project management (JIRA), documentation tools (Confluence), enterprise resource planning and other data query and analysis software such as SQL and Power BI
- Organization – Be familiar with all phases of project management, able to work with people of diverse backgrounds, understand quality control concepts and develop creative and innovative ways to improve business processes
- Effective Interpretation of Customer Requirements – Act as a liaison between the business and technical teams
- Must interpret customer requirements and define them with product functionality; Customer requirements need to be properly translated and communicated in the right technical language so that the development team can easily understand and interpret them
- Risk Management – Demonstrate an understanding and application of risk management policies and procedures; escalate issues when appropriate; Understand Interswitch’s corporate governance structures and processes; Able to adapt own activities and that of less experienced colleagues to ensure compliance with risk management provisions and requirements.
Application Closing Date
23rd August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Designer
Location: Lagos
Job type: Permanent
Department: Technology
Job Description
- Responsible for developing and executing solutions that make our customers processes easier and their lives better. Identify the needs and requirements of users, identify problems, developing user and data driven solutions while balancing customer and business needs
Responsibilities
- Develop product design strategy
- Identify user goals and needs and translate them into problems to be solved
- Create intuitive and suitable user-centered solutions using design thinking methodologies
- Leverage and synthesize data from multiple sources to create informed solutions for users
- Employ empathy when designing for users
- Have a deep understanding of user psychology
- Create user flows, personas, wireframes, sitemaps etc
- To foster ideation and solution creation and accurately communicate solutions to other stakeholders
- Conduct user research to identify user pain points and validate solutions
- Work in collaboration with many stakeholders from cross functional teams, including product management, business, risk, compliance, software engineers etc
- Ability to document design decisions for later reference and records keeping
- Employ user data, research and team input to generate interaction concepts that enable seamless and relevant experiences for their users
- Great understanding of responsive grid-based layouts
- Deep understanding of information architecture and user psychology
- Design seamless interactions for user touch-points across many Interswitch products
- Creating wireframes and prototypes that illustrate key product interactions
- Effectively communicate and defend concepts
- Well versed in graphic design, motion graphics, typography, colour, layout and other design principles
- Design easy-to-use, pixel-perfect aesthetically pleasing user interfaces
- Ability to use tools like Figma, AdobeXD, Whimsical, Miro etc
- Prototyping tools like Figma, Invision Studio, Principle
Requirements
- Bachelor’s Degree / HND in Design, Fine Art or any related field
- Minimum of 3 years cognate experience in Visual and/or Multimedia design
- 5 years’ experience with product design (UI/UX)
- You must be a great team player that embodies these values: focus, drive and relationship management
- Ability to generate disruptive ideas
- Never ending curiosity
- Ability to think out of the box
- Passionate about users, innovation, and improvement
- Understanding od design systems and trends
- Strategic design thinking.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Implementation Engineer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for supporting third-party integrations to collections and disbursement payment solutions
Responsibilities
- Investigates questions related to existing programs, processes and procedures
- Provides information and clarification on existing procedures, processes and precedents
- Follows existing procedures and precedents in determining the correct course of action for routine functional enquiries
- Carries out prescribed internal client management activities and provides support to others by following existing procedures
- Use the knowledge management system to access specific information
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Builds partnerships and works collaboratively with others to meet shared objectives
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ensure Implementation of Projects within SLA and to the expected level of quality
- Design and develop test strategies to test new and existing APIs and services
- Design and develop sample codes, code snippets and libraries to aid developer integration to Interswitch payment products
- Document Implementation guides and operational manuals for implemented solutions.
Requirements
- Bachelor’s Degree
- At least 1 year sound experience and understanding of straightforward procedures or systems
- Planning and Organizing skills
- IT Implementation and Integration skills
- Microsoft office skills
- Database management system software knowledge – Microsoft SQL DB, Oracle DB
- Database Reporting Software knowledge – Crystal Reports; Microsoft SSRS
- EFT Software – Postillion Suite; powercard.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Software Developer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for executing software development and programming activities in alignment with project plans and strategies. Secure full functionality of key features of the code and to prepare software reports, manuals and other documentation on the status, operation and maintenance of the software and communicate potential execution hindrances and progress.
Responsibilities
- Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement
- Contribute to development of new applications to meet customer requirements
- Follow software development project plan and execute programming and coding activities within budgetary margins and timeline
- Engineer efficient and reusable front-end systems that drive complex mobile applications
- Leverage programming tools that facilitate software development and coding
- Carry out end-to-end software development and maintain code sanitisation through regular debugging of the programme
- Introduce automation into software development processes, conduct automation testing and audits, and release automation practices
- Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software
- Perform software management, change management, diagnostics, enhancement, optimisation, and system support functions (technical and user support) by diagnosing system problems and offering quick turnaround solutions
- Support relevant team leads in regular system testing to protect system safety from cybersecurity threats
- Collaborate with team of fellow software developers to align on software development progress and integration and implement mitigation measures if need be
- Attend meetings with Team Lead, Software Testing and Lead, DevOps to understand client needs and incorporate software improvements during software development phase
- Work with team of fellow software developers to draft weekly progress reports, and submit to software development team lead
- Maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements
- Organise and prepare complex documents using a variety of computer applications such as Microsoft Office
- Also responsible for gathering and summarising data for special reports
- Create and ensure compliance with a companywide document management system
- Design various systems documentation (logical design specifications) to be used in implementing the systems, including architecture, flowcharts, layouts, diagrams, charts, code comments, etc
- Prepare reports, manuals and other documentation on the status, operation, and maintenance of the software
Requirements
- Bachelor’s Degree in Computer Science or related field
- At least 6 years’ experience in software development that enables job holder to deal with most situations and to advise others
- At least 3 years hand-on experience building and deploying high traffic consumer-facing Apps and platforms
- Experience should include use of some of the following modern development software and technologies:
- Languages: (Java, Swift, PHP, JavaScript, HTML, CSS, C#)
- Mobile: (Android)
- Frameworks: (Laravel, Ionic, Angular1, Net)
- Databases: (MYSQL, MSSQL)
- Tools: (Cordova, Git, Maven, Gulp, Gradle).
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Junior Software Developer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Description
- Responsible for executing software development and programming activities in alignment with project plans and strategies.
- Secure full functionality of key features of the code and to prepare software reports, manuals and other documentation on the status, operation and maintenance of the software and communicate potential execution hindrances and progress.
Responsibilities
- Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement
- Contribute to development of new applications to meet customer requirements
- Follow software development project plan and execute programming and coding activities within budgetary margins and timeline
- Engineer efficient and reusable front-end systems that drive complex mobile applications
- Leverage programming tools that facilitate software development and coding
- Carry out end-to-end software development and maintain code sanitisation through regular debugging of the programme
- Introduce automation into software development processes, conduct automation testing and audits, and release automation practices
- Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software
- Perform software management, change management, diagnostics, enhancement, optimisation, and system support functions (technical and user support) by diagnosing system problems and offering quick turnaround solutions
- Support relevant team leads in regular system testing to protect system safety from cybersecurity threats
- Collaborate with team of fellow software developers to align on software development progress and integration and implement mitigation measures if need be
- Attend meetings with Team Lead, Software Testing and Lead, DevOps to understand client needs and incorporate software improvements during software development phase
- Work with team of fellow software developers to draft weekly progress reports, and submit to software development team lead
- Maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements
- Organise and prepare complex documents using a variety of computer applications such as Microsoft Office
- Also responsible for gathering and summarising data for special reports
- Create and ensure compliance with a companywide document management system
- Design various systems documentation (logical design specifications) to be used in implementing the systems, including architecture, flowcharts, layouts, diagrams, charts, code comments, etc
- Prepare reports, manuals and other documentation on the status, operation, and maintenance of the software.
Requirements
- Bachelor’s Degree in Computer Science or related field
- At least 3 years’ experience in software development that enables job holder to deal with most situations and to advise others
- At least 2 years hand-on experience building and deploying high traffic consumer-facing Apps and platforms
- Experience should include use of some of the following modern development software and technologies:
- Languages: (Java, Swift, PHP, JavaScript, HTML, CSS, C#)
- Mobile: (Android)
- Frameworks: (Laravel, Ionic, Angular1, Net)
- Databases: (MYSQL, MSSQL)
- Tools: (Cordova, Git, Maven, Gulp, Gradle)
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Quality Assurance Engineer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for carrying out end-to-end stress testing of system software and code during development phase, and secure full functionality of key features of the code and design test specifications and scenarios for software usability.
Responsibilities
- Adhere to the pre-defined QA process.
- Perform applications software tests and monitor, diagnose, and correct performance issues.
- Employ continuous testing techniques to prevent quality issues during the development phase and ensure post-deployment satisfaction of internal and external customers.
- Ensure software quality measures comply with regulatory standards, Industry standards and accepted best practices.
- Design software testing specifications, scripts and scenarios for approval by Team Lead, Software Testing and leverage programming knowledge to recognise and resolve potential operational issues during development phase
- Carry out end-to-end stress testing, performance testing, functional testing, and scalability testing of system software and code, with reference to test scripts and scenarios.
- Run manual and automated tests, in different environments including web and mobile.
- Evaluate software code against coding assessment framework, and secure continuous functionality of key features (i.e, looping, branching, and list processing).
- Collaborate with team of fellow Software Testers to align on software testing progress and integration and implement mitigation measures if need be
- Support others by carrying out a range of project management activities.
- Follow software testing project plan and execute testing and troubleshooting activities within budgetary margins and timeline.
- Ensure security best practices for development applications.
- Participate in product performance engineering discussions and seek to reduce production incidences and customer dissatisfaction.
- Identifies, reports, guides, and tracks the rectification of faults in products during development stage.
- Find, investigate, track, reproduce and document bugs.
Requirements
- Minimum of Bachelor’s Degree / HND in Computer / System / Electrical / Electronic Engineering / Computer Science or a related discipline.
- At least 3 years work experience in Testing and Automation.
- ISTQB is a plus.
- Competencies: Selenium Webdriver, Postman, Appium Framework, BDD (Cucumber).
- Proficient in SQL Server, Redis, Mongo DB.
- Technical skills.
- Analytical Skills.
- Performance Testing and Monitoring.
- Test Planning and Management.
- Project Management Skills.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Scrum Master
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for planning and managing software development, programmes, portfolios, and projects in alignment with engineering process and reinforcing agile practices in the enterprise and building self-organizing teams. Drive the planning and management of ALL software design and delivery projects and assign operations budget and resources across ALL Engineering projects. Anticipate challenges and deploy mitigation measures and communicate progress.
Responsibilities
- Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
- Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
- Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
- Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
- Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
- Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
- Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
- Escalating issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
- Focuses on ever-improving team dynamics and performance and coaches the team in self-management
- Helps the team resolve interpersonal conflicts and challenges and identify opportunities for growth
- Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
- Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update
- Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
- Participate in the Scrum Master Community of Practice
- Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
- Facilitates preparation and readiness for ART events like PI Planning, System Demos
- Documentation and distribution of weekly reports
- Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction
Requirements
- Bachelor’s Degree in Computer Science, Information Technology or a relevant field
- Certified scrum master, SAFe preferred
- At least 3 years work experience as a scrum master or in similar role
- Working knowledge of agile methodology, techniques, and framework such as SAFe, Scrum or Kanban to deliver solutions
- Conflict resolution skills
- Organizational Skills
- Stakeholders and customer management skills
- Communication skills
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Mobile Software Engineer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for executing software development and programming activities in alignment with project plans and strategies.
- Develop user interface components with React js tech stack, including Material UI, Redux etc while ensuring that these components and the overall application are robust and easy to use. Secure full functionality of key features of code and prepare software reports, manuals and other documentation on the status, operation, and maintenance of the software.
Responsibilities
- Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement
- Design and build mobile automation tooling to support engineering teams across the enterprise
- Contribute to development of new applications to meet customer requirements
- Follow software development project plan and execute programming and coding activities within budgetary margins and timeline
- Engineer efficient and reusable front-end systems that drive complex mobile applications
- Leverage programming tools that facilitate software development and coding
- Keep up to date with the latest iOS and Android platform capabilities
- Carry out end-to-end software development and maintain code sanitisation through regular debugging of the programme
- Introduce automation into software development processes, conduct automation testing and audits, and release automation practices
- Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software
- Work Cross functionally with design, product and engineering to deliver great user experience
- Perform software management, change management, diagnostics, enhancement, optimisation, and system support functions (technical and user support) by diagnosing system problems and offering quick turnaround solutions
- Collaborate with team of fellow software developers to align on software development progress and integration and implement mitigation measures if need be
- Maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements
- Create and ensure compliance with a companywide document management system
- Design various systems documentation (logical design specifications) to be used in implementing the systems, including architecture, flowcharts, layouts, diagrams, charts, code comments, etc
Requirements
- Bachelor’s Degree in Computer Science or related field
- 6 years’ experience in IT
- 5 years of software development experience shipping features to consumers using React or React Native
- 5 years’ experience with RESTful APIs
- Mobile: (Andriod)
- Frameworks: (Laravel, Ionic, Angular1, Net)
- Databases: (MYSQL, MSSQL)
- Tools: (Cordova, Git, Maven, Gulp, Gradle).
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: EFT Support Engineer
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Responsibilities
- Responsible for providing second-level support to financial institutions using Interswitch solutions running from within their site.
- Works independently to collate and analyse data using pre-determined tools, methods and formats.
- Supports and enables others to use and benefit from existing data management Systems.
- Explores issues and/or needs to establish potential causes, related issues and barriers.
- Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
- Analyses specified problems and issues to find the best technical and/or professional solutions.
- Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.
- Contribute to the preparation of various data and analytics reports.
- Ensure customer requests and complaints are resolved within SLA
- Ensure report of activities are shared and discussed with acquirers within stipulated timeframes.
Requirements
- University First Degree.
- At least 3 years work experience.
- Reporting skills.
- Data Collection and analysis skills.
- Data Management Skills.
- Ability to use Postilion suite; Thales solutions.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Manager
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for driving the short- and long-term strategy for allocated products, considering the strategic objectives of the business and both customer and market requirements to enable the continued growth of Interswitch.
- Work cross functionally to guide product from conception to launch by focusing on analysing, positioning, promoting, and tailoring solutions to users, connecting the technical and financial worlds, and breaking down complex problems into steps that drive product development at speed.
Responsibilities
Leadership and Direction:
- Communicate actions needed to implement the Product Management strategy and business plan within the team
- Assume end-to-end responsibility for the strategic value, usability and performance of products within the assigned area
- Design, build, and nurture products to elevate Interswitch’s brand and grow its businesses by amplifying human connections, relationships and experiences
- Identify return on investment and business value and lead prioritisation of backlog and create and maintain user personas
Product Development and Management:
- Take responsibility for all aspects of a life cycle of a product or set of products, including long- and short-term development and marketing
- Stay abreast of trends in the marketplace to ensure the product’s competitive position
- Act as the product evangelist owning features and experiments end-to-end, including writing product specifications, driving cross-functional execution, making thoughtful product decisions along the way and sharing consistently knowledge, experience, insights and results throughout Interswitch
- Stay abreast of new technology capabilities, competitive landscape, industry trends, and best practices and leverage knowledge in contribution to product solutions to ensure the product’s competitive position
- Recommend and plan innovative products and features within the assigned area
- Workforce Planning, Performance Management and Talent Optimisation
- Prepare budget, obtain approval, execute, control, evaluate and report budget variances
- Manage and drive the performance of direct reports, set appropriate performance objectives for direct reports or project / account team members, hold them accountable for achieving these and take appropriate corrective action where necessary to ensure achievement of team / personal objectives
- Motivate and support the growth of team, using equitable approaches to performance management and development that may be differentiated to support each employee’s unique needs and preferences in order to bring out their best and meet business needs
- Provide constructive feedback to team on performance, provide training, coaching and mentoring and identify talent for pivotal roles from a succession management standpoint
Product Training:
- Identify product training needs and develop, design, and evaluate content for product training courses in specific functional areas to fill gaps in established programmes.
- Run complex and customised product training courses to improve employee performance within specific functional area.
- Lead teams that deliver product / service information and adhere to predefined messaging / positioning of product / service.
Product Scope Definition, Planning and Execution:
- Contribute to the development of annual and longer-term business plans and forecast performance against business key performance indicators
- Develop business cases for key activities or projects and estimate the financial and human resources required to deliver performance targets
- Create and maintain product roadmap in collaboration with cross-functional stakeholders, scope and prioritise projects into the roadmap
- Drive alignment on business goals, and define user experience objectives, target KPIs, and measurement plans to ascertain completion within agreed scope, budget and timeframe.
- Promote Customer Focus, Stakeholder Engagement and Management
- Contribute to stakeholder engagement through identifying stakeholders, finding out their needs / issues / concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
- Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
- Connect regularly with customers, partners and users their understand their needs.
- Partner with Marketing and Sales team to capture market dynamics, develop and coordinate go-to-market plan, and work to meet growth targets while ascertaining compliance with domestic and international policies and regulations
- Provide support to Sales and Business Development teams in their engagements with customers regarding the product to enable the increased sale of the product
- Performance Improvement through Business Intelligence.
- Create basic machine learning algorithms and support creation of more complex algorithms that identify patterns in structured data.
- Partner with different business stakeholders and internal clients to ensure the collection of data in accordance with model standards.
- Conduct specific analyses and leverage both user research and product insights to make product and technical decisions across a complex system that balances user priorities, efficiency needs, and product capability.
- Research and analyse data from digital product / service performance, customer behaviour, and market trends to identify opportunities for product / service improvement.
- Make priority recommendations and provide actionable feedback to engineering team where appropriate.
Requirements
- University First Degree in Computer Science, Statistics, Business or Finance related field.
- At least 8 years experience in Product Management roles ideally within reputable financial institutions or the payments industry.
- At least 3 years’ experience of supervising and directing people and other resources to achieve specific end results within limited timeframes.
- Market Research, Analysis, Review and Reporting skills.
- Commercial and Financial acumen.
- Stakeholder management skills.
- Business Insight.
- Planning and Organizing skills.
Application Closing Date
31st August, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Owner
Location: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- Responsible for executing the strategy for allocated products, by planning and coordinating resources to enable the timely development and implementation of quality solutions and products.
- Drive the scope of the product development and optimisation, including breaking down this scope into specifications, features, and user stories in collaboration with cross-functional stakeholders and act as an ambassador for the product and a primary contact for related queries.
Responsibilities
- Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods
- Support data-driven analysis to identify opportunities for product / service improvement
- Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue
- Gather and analyse data and information to assist in the ideation, design, and continuous improvement of product specifications, features and roadmap developed by the engineering teams
- Identify product training needs and develop product training courses to fill gaps in existing programmes, methods, or tools and run training programmes for specific areas using prepared content
- Serve as the first point of contact, to resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy
- Provide advanced product / service information and respond to complex customer questions about the product / service
- Support the formulation of the annual planning based on roadmaps and the development of business cases in support of the governance process
- Lead, plan and replan product releases as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the product life cycle
- Identify, understand, and share customers’ needs during scrum meetings to translate them into product measurable features; map customer journey to get a sense of their motivations, future needs, and pain points to improve the customer experience and deliver business value
- Communicate product strategy and functionality across Interswitch, review product documentation and collateral
- Assist in managing the product throughout its life-cycle, while ascertaining business relevance, adoption and continuous improvement
- Identify shortcomings in existing processes, systems and procedures, and use established change management programmes to address them
- Drive the continuous upgrading and enhancement of the product and the operating environment to maintain currency with technological progress, industry trends, competitive intelligence, economic change, and all business needs
- Develop internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs
- Manage and maintain efficient flow of just-in-time story elaboration activities (user story refinement) throughout team execution, typically maintaining iterations (sprints) worth user stories available and ready in team backlog
- Coordinate the piloting of new products or features with clients, feedback the reviews, issues and defect to the project team for resolution to ensure the deployment of a fully functional and reliable product.
Requirements
- University First Degree in Computer Science, Statistics, Business or Finance related field
- At least 6 years’ experience in Product Owner / Management roles ideally within reputable financial institutions or the payments industry
- Data Collection, Analysis, Review and Reporting skills
- Policy, Regulation, Procedures and Compliance
- Planning and Organizing skills
- Project governing
- Project tracking and reporting skills
- Products / Services Management and Development
- Customer and Market analysis.
Application Closing Date
31st August, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Key Account Manager
Location: Lagos
Job type: Permanent
Department: Centre of Excellence
Job Description
- To oversee executive level customer relationship planning for the organization’s key customers.
- Responsible for sector accounts cultivating, growing and protecting key customer investment through deep market and customer analysis and consultation to fully explore all current and future risks and opportunities that might impact the long-term relationship with Interswitch.
- To work directly with the senior KAM and review the whole spectrum of Interswitch products and services to assigned key customer portfolios.
Responsibilities
- Develop trust relationships with senior executives vis-à-vis a portfolio of major clients to ensure they do not turn to the competition
- Expanding relationships and bringing in new client contacts and stakeholders within identified accounts
- Restore and resolve strained and contentious relationship contacts within identified accounts
- Deepen and defend interest of Interswitch with strategic contacts within identified accounts
- Expand the relationships with existing customers by connecting with key stakeholders and proposing insights that deepen trust and provide opportunity to grow
- Monitoring the Health and Happiness of key accounts is one of the responsibilities of the CCO
- In the simplest form, account relationship managers closely track the disposition / status of key accounts; the team ensures red or amber flags are dealt as committed
- Deepen relationship ties by building communication and access routes to the power and strategic decision makers in the individual accounts to provide a frictionless in route for business and partnership discussions
- Helping the KAs achieve their dream; co-creating solutions
- Acquire relevant and deep Industry Expertise / R&D exposḝ to lead strategic discussions to help the Key account succeed
- Review and posses deep understanding and Account insight intelligence (cost savings, product and license consolidation; transaction success enhancements ) to further enable the account win with Interswitch and in the industry
- Maintain healthy profitability with key customers for long term investment success
- Ability to take a proactive approach to understand our customers market, challenges and opportunities
- Strategic planning to improve client results
- Collaborating with customer success and or sales team to maximize profit by up-selling or cross-selling
- Lead and drive enterprise-wide data analysis of client trends to uncover areas of opportunities for long-term profitable partnership
- Analysing client data to provide customer relationship management
- Work closely with internal departments to co create new operational advantage and where needed solve challenges that may impact customers
- Support the process to ensure the enterprise delivers correct products and services to customers in a timely manner
- Serve as the link of communication between key customers and internal teams so there is less friction for the customer and the business interaction
- Collaborate with the internal delivery teams to ensure a system ensure quality and efficient service delivery and issue resolution
- Support generation of new sales that will turn into long-lasting relationships Lead internal strategic discussions based on reports and presentations of progress and forecasts to internal and external stakeholders using key account metrics
- Uncover Industry trends to support the enterprise to focus on specific industries / clients to ensure long-term market leadership.
Requirements
- Bachelor’s Degree in Business Administration, Technical, or relevant field
- MBA or Master’s degree in related course is desirable
- Must have 7-8 years’ experience in a senior/ supervisory role with ability to manage teams in similar role
Application Closing Date
20th August, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Development Manager – Value Added Service (VAS)
Location: Lagos
Department: Systegra – Digital Infrastructure & Managed Services
Job Type: Permanent
Job Description
- Lead and manage the business development efforts in VAS offerings across various industry verticals
- Drive profitable customer acquisition strategies inline with business expansion aspirations
- Deepen breath of service offerings working in proximity with the product and marketing functions to launch profitable promotions to achieve the company revenue objectives
- Design and launch effective business operating models that guarantee seamless service deliveries across market verticals
- Develop smart goals, strategies and tactics to build and maintain highly competitive VAS offerings across key industry verticals
- Actively participate in designing VAS market strategies and tools to achieve strategic goals and targets.
- Build and manage profitable strategic partnerships with relevant industry players with key focus on the MNOs, VAS Aggregators and industry Regulators
Responsibilities
- Design relevant commercial models across vertical markets and service offerings for revenue assurance purposes
- Establish standard business operating models hinged on deep understanding of the VAS industry modus operandi
- Drive and support business development efforts, service operation dynamics, business case development and commercial negotiations
- Partner with the product and marketing teams to implement routine operation architecture
- Provide oversight function in service delivery, data analytics, layered on effective communication with cross functions within and outside the immediate teams
- Manage Business Contracting with the legal team and ensure timely license renewals as and when due
- Establish and ensure every service launched achieves revenue, profitability, subscriber, penetration, and usage targets
- Support projects in terms of delivery plan, key milestone assessment as well business operations governance
- Drive detailed budget planning session YOY for the business
- Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
- Actively support organize market promotion activities, provide and implement promotion plans, and manage promotion channels
- Support financial and settlement workflows with the Finance Business Partner
- Effective communication with strategic customers
Requirements
Functional / Technical:
- Technical skills required to create proposals, design solutions to meet client requirements
- Information Gathering & Data Analysis
- Strategy & Business Case/plan Documentation
- Brilliant Presentation and negotiation skills
- Superb Products/ Services Knowledge and VAS industry awareness
Managerial:
- Time Management, Tact and Diplomacy
- Critical thinking, Effective Time management and Active listening
- Proactive, organized and handle self and others under stressful and uncertain environments
- Excellent organizational skills to meet goals and set priorities Behavioural:
- Personal Credibility/integrity
- Customer centric (internal & external)
Excellent Communication:
- Oral & Written
- Analytical Thinking/Solving Problems
- Highly attentive to detail and Ability to multi -task
- Friendly, confident and approachable
- Tactful and Ingenious.
Application Closing Date
8th September, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Development Manager – Enterprise Rewards (DPS)
Location: Lagos
Department: Systegra – Digital Infrastructure & Managed Services
Job Type: Permanent
Job Description
- Sustain and grow the business revenue imperatives in the local and international markets
- Build and implement all Business Growth Strategies and Opportunities in Rewards/Loyalty businesses
- Drive Market penetration and expansion agenda with service platform optimization to deliver long-term value-add for the existing Business value chain
- Lead the transformation agenda objectives for the existing
- Reward platform service to its future state
- Deliver Top Class Business requirement and Business case Documents with the relevant business models (fully commercialized) to achieve business set objectives in local & International markets
- Retain and grow existing market share, & develop new market segments through value-based offerings
- Implement effective collaboration with the sales network group across all regions, offering technical support, advisory services and customized ideation with existing and new client base
- Build and manage profitable strategic partnerships
Responsibilities
- Develop and implement strategies that drives, improves and supports – Sales Penetration, Market Development activities, Product Development and Business Diversification
- Lead Market expansion efforts beyond current markets served for the Business – Local and International
- Develop and maintain strong relationships with key customers
- Responsible for the business performance reports
- Business Case Development and Pricing Model Design
- Business Analysis engagement activities to guide and support Interswitch Regional Sales efforts
- Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
- Participate in industry forums, client discussions, and conference
- Business Contracts Drafting and periodic timely reviews working with relevant internal teams
- Support detailed budget planning session YOY for the business
- Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks
- Enhance organization reputation by exploring opportunities to add value to job accomplishments
- Perform market and desk research and analysis to monitor local environment for the emergence of new market segments
- Keep abreast of trends and developments in digitized Rewards/Loyalty market offerings with best-in-class business operations excellence
- Stay ahead of the Competition across relevant Key Performance Drivers for the business
Requirements
Functional/ Technical:
- Technical skills required to create proposals, design solutions to meet client requirements
- Information Gathering & Data Analysis
- Strategy & Business Case/plan Documentation
- Brilliant Presentation and negotiation skills
- Superb Products/ Services Knowledge and the loyalty/Rewards industry awareness
Managerial:
- Time Management, Tact and Diplomacy
- Critical thinking, Effective Time management and Active listening Proactive, organized and handle self and others under stressful and uncertain environments
- Excellent organizational skills to meet goals and set priorities
Behavioural:
- Personal Credibility/integrity Customer centric (internal & external)
Excellent Communication:
- Oral & Written
- Analytical Thinking/Solving Problems
- Highly attentive to detail and Ability to multi -task
- Friendly, confident and approachable
- Tactful and Ingenious.
Application Closing Date
8th September, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Fraud and Remedial Officer
Location: Lagos
Department: Risk Management Group
Job Summary
- Responsible for executing remedial and fraud services strategy, with reference to enterprise risk strategies operations, objectives and policies.
- Monitor suspected fraud trends and parameters and suggest remedial services for potential fraud intents.
- Build and maintain good relationships with relevant stakeholders in fraud risk ecosystem.
Responsibilities
Remedial and Fraud Services Execution:
- Support the rollout of Remedial and Fraud Services strategy, in line with risk regulations and controls requirements
- Participate in identifying and minimising financial impact of operational incidents through business impact analyses
- Analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity to the Team Lead, Remedial Services and Fraud Support
- Analyse the root causes of fraud risks and suggest mitigation measures to be implemented
- Review implemented controls and feedbacks provided by Fraud Service Operations Representatives during monitoring, support the definition and implementation of fraud configurations, review feedback provided and analyse current fraud trends and provide input into rules and parameters
- Monitor transaction anomalies and suspicious transactions
- Suggest and monitor the implementation of pro-active fraud prevention activities.
Data Collection, Analysis, Research, Investigate, Insights and Reporting:
- Review prescriptive and predictive analytics to better understand the fraud landscape and how it relates to the Interswitch systems and processes
- Research discrepancies, accumulate all necessary information, take appropriate action to stop and where possible prevent fraud and identity theft losses
- Conduct research in support of planned fraud advisory
- Investigate fraud claims involving ACH, pre-authorised drafts, altered check, forged endorsements, unauthorised third-party transfers, elder fraud, identity theft or other operational fraud issues
- Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to the Team Lead, Remedial Services and Fraud Support.
Business Advice, High-Quality Customer Service and Stakeholder Management:
- Attend meetings led by the Team Lead, Remedial Services and Fraud Support, along with relevant stakeholders and acquire client needs and fraud risk processes
- Execute risk and mitigation activities in line with communicated requirements
- Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in operational risk ecosystem
- Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.
Requirements
- University First Degree in Risk Management, Law, Accounting, Statistics, Finance, or other related fields
- Integrated Risk Management (IRM) or International Compliance Association (ICA) or equivalent Compliance / Risk / Audit qualification preferred
- At least 5 years’ relevant experience in Fraud Assessment and Remedial Services, within a FinTech or Financial Institution company
- Data Collection, Analysis, Review and Reporting
- Planning and Organising
- Verbal and Written Communication
- Risk and Compliance Management
- Information Management and Data Control
- Presentation Skills
- Business Insights and Financial Acumen.
Application Closing Date
31st August, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
See Also: Mèassive Employment Opportunities at the Borno State Ministry of Health and Human Services
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Important Notice
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
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- Applications submitted after the deadline will not be considered.
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