Employment Job Opportunities for Customer Service Representative a Reputable Company

A Reputable Company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt, Rivers

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process online and onsite orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Check Also: Career Employment Opportunities at the Nigeria Centre for Disease Control (NCDC)

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products and services inside and out so that you can answer questions.
  • Processing online orders and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Bachelor’s Degree (2.1 or First class) or HND (Upper Credit or Distinction).
  • Minimum of 2 years experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and smart phones.
  • Familiar with CRMs.
  • Experience working with customer support.
  • Achievement orientated
  • Must be teachable
  • Demonstrated customer service orientation
  • Demonstrated ability to communicate effectively
  • Demonstrated ability to work in a team
  • High level of problem solving and negotiation skills
  • Understanding of needs and issues of clients.

Application Closing Date
24th July, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

See Also: David Oyedepo Foundation (DOF) 2022/2023 Scholarship Application Portal Now Open – Apply Now

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Important Notice

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview
Recommended: Ongoing Massive Graduate & Exp. Job Opportunities at TotalEnergies

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