Employment Opportunities at Oracle Nigeria

Job Title: Principal Cloud Systems Solution Engineer

Job ID: 220001ST
Location: Nigeria
Job: Pre Sales
Job Type: Regular Employee Hire

Job Description

• Role: Principle Solution Engineering Consultant – Cloud Systems, Sales Solution Engineering
• Join us in expanding our business opportunities within the Nigeria & Ghana market!
• You will use your communication skills to connect and interact with decision-makers in leading organizations and companies in Nigeria and Ghana.
• You will work with the Sales Team and your prime mission is to generate/advance opportunities for Oracle solutions. This role is critical for us in order to help our customers to succeed and grow our business in West Africa.
• If you:
  • Love changes and challenges but also find yourself energized by building and developing relationship
  • Love being on top of your own work and find yourself to always be the one to keep everyone else (and yourself) on track
  • Get motivated by setbacks and are a born competitor
  • Enjoy technology and people.
• Then it might be the right move for you!

Job Responsibilities

• Do you still want to find out more?… Here are the main responsibilities you will have as a Solution Engineer?
• Help Demand Generation Teams to reach out to prospect customers and generate leads.
• Achieve a high level of collaboration with Sales and XLOB teams within Oracle by developing and delivering the right solutions for our customers.
• Identify new business opportunities for Oracle’s product offering through prospecting into new and existing accounts.
• Analyse customer needs in terms of current business obstacles and collaborate with other LOBs to provide the best possible solution and roadmaps.
• Engage with the decision-making units of client organizations and proactively understand their business challenges and how Oracle can help them overcome those challenges.
• Master social selling, negotiation, sales, and communication skills – actively use a variety of tools including but not limited to social media, internet, web-based tools, and of course 1-1 customer engagements.
• Help Sales Teams Design and create technically sound account development plans
• Manage customer relations and ensure customer satisfaction.
• Engage and follow up opportunities from inbound and outbound leads to closure.
• Handle tough objections coming from your customers.

Job Requirements
Ideally, we are looking for someone with:

• A sharp focus on goals and a clear approach for achieving them.
• Strong organisational and time management skills.
• A positive mind-set, enthusiastic and genuinely passionate about this role.
• A strong team player attitude; this role requires individuals to work within a functional team, as well as with other key stakeholders.
• Leverage a competitive spirit and collaborative mind-set to get things done in a team environment.
• Excellent interpersonal and communication skills, both verbal and written.
• A passion for driving measurable results.
• Constant desire to learn and improve yourself.
• Strong business acumen.
• Motivation and ambition to succeed and build a fruitful career at Oracle.
• Collaborative work style with the ability to thrive in a demanding work environment
• At least 5 years of Pre-Sales / Solution Engineering experience.
• Fluency in English is required.
• Applicants are required to read, write, and speak the following languages: English, French

Technical Knowledge Requirements:

• Design of datacenter
• Strategic Information systems analysis and planning
• Technical design authority role for a large project

Following working and hands on knowledge and expertise of Oracle’s technologies supported by relevant certifications are preferred:

• OCI infrastructure Foundation Certification
• Cloud Platform – SE
• Converged Infrastructure L1 – SE
• Converged Infrastructure L2 – SE
• Engineered Systems – SE
• ODA Land and Expand – SE
• Oracle Engineered Systems – Exadata, ODA, ZDLRA and PCA
• ZFS Storages and Volume Managers
• Oracle Solaris, Oracle Sun Cluster Software, Oracle ZFS, Oracle Database
• Oracle Sun SPARC and Intel Servers,
• Oracle Sun Storage Tape and Disk Solutions
• Infrastructure Design, Support and Implementation
• Backup and Recovery Design and Implementation
• Servers and OS Administration
• Virtualization and Private Clouds Design and Implementation
• Hardware Configuration and Implementation
• Programming and Scripting
• Presentation, Demo and PoC Preparation

What will you learn?
The first week:

• Meet with your team
• Get a buddy to welcome you and guide you (we know how tough it may be to start)
• Set up your workspace (you will receive equipment on your start date)

The first month:

• Shadowing your team member
• Meet with your Sales colleagues
• Learn all about your new role and how we collaborate across the business
• Familiarise yourself with our tools, and how to do the best possible job
• Become an Ambassador for Oracle
• Network across the business

The first six months:

• Learn all about Solution Engineering, you will be trained on Solution Engineering Skills
• Be successful in supporting Sales and growing Oracle’s business.
• Still network across the business

The first year and beyond:

• Develop new skills and competencies as your negotiation and relationship skills
• Explore opportunities within Oracle whether it’s in Solution Engineering or another department or why not explore roles in another country
• Become a buddy yourself and be involved in hiring your peers
• Lead project and present back your success to our team and the wider group

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Vice President – Technology License Sales, Africa

Reference No.: 220001TH
Location: Nigeria
Job: Sales
Job Type: Regular Employee Hire
Reporting Relationship: Cherian Varghese – VP Technology License & Regional MD MEA

You and Oracle

• Oracle’s is customer-focused and cloud-first driven, that accelerates the transition to cloud while driving superior customer experience and business outcomes. Customers select the appropriate track(s) for their business and choose how to engage with Oracle: fully invest in the cloud space, focus their efforts in the on-premises license and hardware space, or extend into a hybrid model.
• Want to make a difference? You’ve come to the right place. We’re using innovative emerging technologies to tackle real-world problems today. Help create the future with us.
• Oracle offers an unparalleled opportunity to get fully immersed into the Cloud theme across all stacks (IaaS, PaaS and SaaS) and solve our client’s most complex technological challenges.

Key Responsibilities

• The VP Technology Sales will be leading the Technology Business Unit in Africa for the License business.
• As the Business Leader for the Technology Business Unit, he/she is responsible for developing a business plan and a go-to-market strategy that enables him/her to achieve the revenue and margin goals set for the unit and drive sustainable customer loyalty.
• Ideally, he/she will have an in-depth understanding of the drivers and issues faced by Oracle’s clients.
• He/she will have the ability to sell solutions to senior executives or at board level.
• He/she will also bring an experience managing sales and global accounts teams as well as selling through indirect channels and partners.
• He/she will have operated in formal or informal matrix organization contexts and have an experience managing through influence rather than direct control.
• He/she will be a great motivator, leader at all levels and can constructively drive change through an organization.
• He/she will have dealt with the press, media and public communication. Working with social partners/worker councils will have been part of his/her job as much as has the understanding of labor laws, practices & relationships.

Specific Responsibilities:

• Responsible to deliver and manage a multimillion stream of business with Predictability, Accuracy and Linearity.
• Brings people together across geographies and disciplines to achieve results as a team and share best practices by driving customer success outcomes enabled by Oracle cloud.
• Actively engages colleagues to achieve common goals and make joint decisions.
• Takes calculated risks to advance a collaborative relationship, foregoing personal objectives for the benefit of the group if necessary.
• Actively engages the team to develop plans and resolve issues through collaborative problem solving across disciplines and – if needed – geographies.
• Agrees individual tasks based on previous experience and shows them how their work fits in with what the whole organization is doing.
• Holds individuals accountable for agreed plans and reward those who support the team objectives.
• Understands the customer’s organization, culture, and how things get done.
• Develops measurable customer-specific key performance indicators.
• Anticipates evolving customer needs and how the organization can address them with current or new products/services.
• Delivers performance that stands out in the market.
• Energized by creating a recognized organization, so that higher levels of performance are possible.
• Introduces incremental improvements to enhance business performance, using robust analysis and benchmarking.
• Acting as a trusted advisor. As technology becomes more and more persuasive in running organizations, clients expect solution providers to act as advisors and partners. The role is to act as a trusted advisor to its customer and advise them on important technology decisions. He/she should be close to the key decision-makers: CIOs, CEOs, business owners.
• Supporting clients in their transformation. Oracle should deliver value to its customers by offering innovative solutions. He/she should contribute to business growth by delivering value to the customers via innovative solutions (cloud for instance).

Education

• A Bachelor’s Degree is preferred.  An advanced degree is a plus.

Preferred Skills & Experience:

• The VP Technology License Sales will have to inspire, motivate, energize and weld together the Tech organization into a single integrated team.
• The VP Technology License Sales is Oracle’s main representative and ambassador for his business unit to all external stakeholders, e.g. customers, partners, governmental bodies, social partners, media, the community and internal stakeholders, e.g. employees.
• The VP Technology License Sales needs to have expertise in managing direct managers and sub level managers as well.
• Applicants are required to read, write, and speak the following languages: English

Leadership Competencies:

• Performance Drive & Execution – Holds self and others accountable for delivering shareholder value. Creates and instills a performance driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organizational results. Delivers audience-appropriate messages about financial performance and future expectations.
• Collaboration – Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organization. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organization.
• Communicating for Impact – Ensures clarity around organization’s strategic intent and business objectives.  Champions strategic initiatives in ways that generate organization-wide understanding and support. Builds confidence and inspires support through a convincing presentation style.
• Inspirational Leadership – Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level.
• Competitive Edge – Predicts changes in customer expectations; takes advantage of opportunities to shape and re-shape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment.
• Change Agility – Initiates strategic change initiatives in anticipation of a changing external environment.  Champions organizational change initiatives in a way that helps people understand, appreciate, and support them. Guides the organization to remain flexible in a changing, competitive environment. Fosters creativity, measured risk-taking actions, and entrepreneurial thinking in others.
• Mastering Complexity – Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making.  Actively supports the resolution of ambiguous, complex problems that cross organizational boundaries.  Creates an environment of personal accountability and ownership for problem-solving.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Applications Architect / Lead

Reference No.: 220000R7
Location: Lagos, Nigeria
Job: Consulting
Job Type: Regular Employee Hire

Job Summary

• Oracle Consulting is helping leading organizations around the world in the areas of Digital Transformation. We are looking for Consultants with Human Capital Management (ERPM) experience who can be part of this journey enabling our customers adopt Cloud ERP.
• Principal Consultant ERPM Consulting: Consultants in our career track drive profitable growth by developing market-relevant insights to increase market share or create new markets.
• Consultants offer advice and expertise to clients to help them improve their business performance in terms of operations, profitability, management, structure and strategy. The work stretches across a variety of areas, including management and strategy.
• These roles are Client Facing and have a direct impact on Consulting. Working closely with our clients, Oracle Consulting professionals design, build and implement strategic solutions that can help enhance Client business performance.

Your Role

• Adapts existing methods to create best solutions to solve complex business problems.
• Understands the strategic requirements and direction of the Clients and offer Solutions.
• Uses considerable judgment to determine solutions and seeks guidance on complex problems.
• Interacts with peers and/or management levels at a client and/or within Oracle
• Hands-On Application Implementation experience (perform CRPs, Requirement Gathering, Requirement Mapping, Requirement Gap Analysis, Set up/Configuration of modules, Testing, Training, Data Conversion, Documentation and Support)

Specific Responsibilities
Specific Responsibilities may include:

• Support project teams engaged in the successful delivery of a wide range of initiatives and aligning with Clients business strategy.
• Work with management team by doing the following:
• Supporting management in implementing end-to-end Cloud ERPM and Enterprise Value business solutions for our clients
• Helping develop approach to implement digital technology and Projects applications to improve operational efficiency and effectiveness
• Provide support to management on business development initiatives, including developing client proposals and building strong relationships with Oracle clients
• Support development of the Oracles IP by driving initiatives around market research, Points-of-View, capability development, thought capital, knowledge management, etc.
• Maintain an understanding of and continuously learn about advancements in regulations, technology and innovations.
• It is our intention for our people to work where they live. However, in the context of our profession and serving our clients there will be times when you will need to travel.

Basic Qualifications

• Minimum of Bachelor’s Degree, Advanced Degree like MBA HR is desirable
• Minimum of 12 years of combined Operations and ERPM consulting implementing experience. Experience must include:
• Solid understanding of the ERPM functionality, operating models and supporting organization structures, and process best practices.
• Working knowledge of ERPM Modules, viz EBS R12 & Fusion (Oracle Core HR, Oracle Absence, Benefits, Recruitment, Learn, Performance management, Talent etc).
• Demonstrated ability to clearly communicate with clients, lead key requirement workshops, document and understand requirements.
• Strong competence in developing presentations required (MS Office (Word, PowerPoint, Excel).

Preferred Qualifications:

• ERPM technology implementation (Oracle)
• Experience with ERPM modules in EBS R12 & Fusion
• Products Industry experience (BFSI, Public Sector, Telecom, Retail, Professional Services)

Professional Skills Requirements:

• Excellent communication (verbal and written), facilitation and interpersonal skills
• Demonstrated ability to interface effectively with clients individually and as a member of an engagement team.
• Demonstrated leadership and time management skills
• Ability to work independently and manage multiple projects, assignments and/or responsibilities
• Highly motivated and able to thrive in a fast-paced, high energy and demanding team-oriented environment (both with clients and within the organization)
• Proven ability to work creatively and analytically in a problem-solving environment.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment and structured decision-making.
• Strong desire to work in the management consulting industry.
• It is our intention for our people to work where they live. However, in the context of our profession and serving our clients there will be times when you will need to travel.
• All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.
• We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.
• The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Experienced Consulting Professional (EAM / PPM)

Reference No.: EAM/PPM-220000SE
Location: Lagos, Nigeria
Job: Sales
Job Type: Regular Employee Hire
Travel:  Yes, 50 % of the Time

Job Description

• An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.
• Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Duties / Responsibilities

• Operates independently to provide quality work products to an engagement.
• Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
• Applies Oracle methodology, company procedures, and leading practices.
• Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects.
• Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.

Requirements

• Degree or equivalent experience
• 5-7 years of experience relevant to this position including 2 years consulting experience preferred. .
• Product or technical expertise relevant to practice focus.
• Ability to communicate effectively.
• Ability to build rapport with team members and clients. Ability to travel as needed.
• Applicants are required to read, write, and speak the following languages: English

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Sales Executive – Oracle Utilities

Reference No.: 220000OT
Location: Nigeria
Job: Sales
Job Type: Regular Employee Hire

Detailed Description and Job Requirements

• Sells a subset of product or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory (mainly Tier 3 accounts).
• Primary job duty is to sell business applications software / solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.
• Acknowledged authority within the Corporation.
• Provides leadership and expertise in the development of new products / services / processes, frequently operating at the leading edge of technology.

Scope

• To win new Applications license business in the Oracle Utilities Global Business Unit
• Reports to the EMEA VP Sales Oracle Utilities Global Business Unit
• Has no direct reports, but leads the activities of virtual teams in support of opportunities
• Works in the utility industry on a defined set of accounts ranging from large global enterprises to mid-tier in the designated territory
• Identifies and segments all organizations that fall into their designated territory, plans and executes sales campaigns for their territory and ensures customer satisfaction
• Engage with customers and prospects to present and sell Oracle Utilities Global Business Unit applications. Winning new license sales revenue in line with targets.
• Works with appropriate Oracle Partners
• Works with other Lines of Business (LOBs

Responsibilities / Accountabilities

• Developing a strategy and sales plan to address the designated accounts / territory
• Strong focus on account selling – identify value proposition; whitespace; proactively propose applications to account
• Identify and grow partnerships to successfully address client’s needs and create differentiators
• Generating and following up on leads.
• Marshaling internal and Partner resources to conduct the sales process.
• Identifying and working with the appropriate people in Oracle and the Customer.
• Facilitating and nurturing Senior Management relationships to generate active sponsorship of Oracle.
• Maintaining an understanding of Oracle’s strategic direction and interpreting its relevance to the territory / industry.
• Maintaining an awareness of Oracle Utilities’ current and future Application products and services.
• Actively maintaining a depth of product knowledge of Oracle solutions in the Utilities market.
• Research and communicate current industry trends, drivers and potential
• Communicate the benefits of Oracle value propositions to the market
• Work with appropriate people to co-ordinate marketing activities in order to generate leads
• Create and manage bids teams
• Produce an accurate weekly / monthly forecast and pipeline
• Build and maintain effective relationships with other Oracle LOBs to ensure resources are made available as and when required
• Establish and maintain contractual agreements between Oracle and the Customers
• Maintain customer satisfaction in with accounts throughout and beyond the implementation
• Operate in line with Oracle’s business processes and procedures
• Deliver and co-ordinate customer presentations and demonstrations
• Attend Industry forums

Requirements

• 12 years applicable experience including 9 years of sales experience.
• Successful sales track record.
• Ability to penetrate accounts, meet with stakeholders within accounts.
• Oracle knowledge and/or knowledge of Oracle*s competitors.
• Interaction with C level players.
• Team player with strong interpersonal / communication skills.
• Excellent communication/negotiating / closing skills with prospects/customers. Travel may be needed. Bachelor degree or equivalent.

Essential Skills:

• Proven track record in selling software applications / services to utilities companies/ public sector in Western, Eastern Africa
• Excellent track record of meeting targets
• Demonstrated ability to close large complex deals
• Proven track record in building relationships at all level within utility companies
• Influencing and negotiating skills
• Strong knowledge of the utility industry drivers in Western, Eastern Africa

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Customer Success Manager

Reference No.: 220000LV
Location: Lagos, Nigeria
Job: Sales
Job Type: Regular Employee Hire
Travel:  Yes, 50 % of the Time

Background

• Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is a critical element in our growing Cloud portfolio.
• As part of the Cloud commitment, Oracle has created the EMEA Customer Success organization which is a focused group of SaaS experts whose mission is to drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renewal.
• This is a high-profile team that presents an exciting opportunity to help shape our customers’ journey to the Cloud and be part of a group that is central to Oracle’s future and growing success.

Description

• The Senior Customer Success Manager serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers.
• Work is non-routine and situationally complex, involving the execution of advanced functional/technical skills in the area of Enterprise back-office solutions – Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM) and Supply Chain Management (SCM) applications and Human Capital Management (HCM).
• Our CSMs develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their Oracle investment and to ensure renewal of the SaaS subscription.
• CSM’s maintain a high level of customer satisfaction by advising on product / implementation best practices, providing product adoption and release guidance while serving as a liaison between their customers and Oracle’s internal operations.
• Engaging with the customer and their partner executive teams will be a critical component of this role so effective executive communication and negotiation skills are critically important.
• The objective of the SaaS Customer Success Manager (SaaS CSM) is to maximize client retention and success while also driving increased subscription revenue.
• In this role you will act as a strategic advisor to your clients to ensure they maximize the value of their investment with Oracle’s SaaS portfolio through maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Duties and Responsibilities

• Develop a deep understanding of customers’ ERPM & HCM strategy and business objectives and drive use of the SaaS applications to help them achieve those objectives
• Work with customers and account team to define and document the customer’s business objectives (KPI) and definition of success (ROI). Gather baseline metrics and work with customer to calculate and demonstrate success with the Oracle SaaS Solutions
• Partner with the account team to develop successful account strategies and plans that direct company resources to maximize retention of existing subscription contract and expand sales opportunities within assigned accounts.
• Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment in Oracle Cloud.
• Conduct Quarterly business reviews with customers senior executives & key business stakeholders
• Guide customers through significant service milestones such as upgrades, new releases etc.
• Build C-level relationship with customer executives and assist them in change management programs to help drive Cloud adoption
• Be the customers strategic expert to share industry trends, best practices, competitive insights and product roadmap
• Educate customers on the Oracle ERP, SCM & HCM SaaS strategy & value propositions as well as new product features and functions to audiences ranging from Senior Executives to technical stakeholders
• Coach customers to ensure they are leveraging all available Resources e.g. My Oracle Support, Oracle University, Customer Connect, Oracle Consulting, Product Development, User Groups, webinars etc.
• Position Oracle’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client
• Own & drive enablement initiatives for Oracle ERP/SCM/HCM Cloud solutions for ECEMEA Customer success team
• Manage relationships and participate in business reviews with regional product sales leaders
• Be the regional liaison working with Oracle Global teams (Prod Dev/COE, Product Expert Groups) to present and support customers & customer success teams requirements
• Collaborate with account team encouraging customer advocacy and creation of case studies to help maintain the Client Referral program
• Work closely with the support, presales and consulting teams including partners to make sure you can deliver the program content and resolve customer needs in an effective and high-quality way.
• Build and maintain strong relationships with the main partners involved in the customer base you will be working with.

Detailed Description and Job Requirements

• Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
• Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle.
• Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle’s internal operations.
• Identify product expansion/up sell opportunities.
• Work with larger clients.
• Provide input into the CSM methodology and direction.
• Act as mentor to newer CSMs on a voluntary basis.
• Leading contributor individually and as a team member, providing direction and mentoring to others.
• Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience.
• Demonstrated experience in implementation or client facing relationship experience.
• Understanding of various technical architectures and operating systems. Industry experience is desired.

Essential Knowledge, Skills, Abilities, and Background

• Bachelor’s Degree or equivalent experience in Computer Science, Business, or related field (Masters preferred)
• 10+ years’ experience implementing or working with ERP, SCM & HCM applications and/or providing strategic advisory/business consultancy services.
• Consulting / Pre-sales / Implementation experience with Oracle cloud-based/SaaS solution offerings- in the areas of Enterprise Resource Planning, Supply Chain Management and Human Capital Management.
• Demonstrated experience working with the executive level in client environments and a passion to communicate their value to clients.
• Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts
• Deep Working knowledge of ERP, SCM & HR domain.
• Project Management experience with proven capability to lead cross functional business and technical teams to provide timely issue resolution
• Strong Analytical and report interpretation capabilities
• Understanding of various technical architectures and operating systems. Industry experience is desired.
• Ability to lead cross functional business and technical teams to provide timely issue resolution
• Ability to create and sell business cases to internal and client audiences
• Excellent organisation, project management, time management, and communication skills
• Team player who will work within the company to continue improving the way Oracle serves its clients
• Excellent verbal and written communication skills
• Fluency in Spoken and Written English
• Fluency in Spoken and Written French would be an advantage.
• Excellent organization, time management, and communication skills
• Willingness to ‘roll up one’s sleeves’ and assist wherever needed
• Ability to travel up to 60% of the time.
• Applicants are required to read, write, and speak the following languages: English, French.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: ACS Principal Technical Account Manager

Location: Lagos

Role Purpose 

• Primary: To successfully manage the delivery of customer engagements according to the contractual details.
• Develop and manage the Oracle Support relationship for customers who have purchased an Advanced Customer Services (ACS) support contract. Strive to provide a high degree of satisfaction and protect and enhance Support revenue streams.

Scope

• Manages designated portfolio of projects and/or contracts and works to objectives, as directed by Oracle Advanced Customer Services (ACS) line manager.
• Manages the overall service delivery defined by the contract which in many circumstances will involve parties or resources from other lines of business and/or Oracle business partners.
• Collaborates effectively with ACS sales and resourcing teams and other Oracle lines of business such Systems Support, Hardware & Licence Sales and Consulting to enhance the customer experience.
• Works with partner organisations and other third parties as required.
• Works closely with other TAMs to identify and develop innovative ways of delivering service to the customer.
• Supports the ACS sales team in selling ACS additional services. Instrumental in driving renewals and identifying opportunities for upsell.
• Manages documentation and uses Oracle business systems as appropriate.

Responsibilities

• Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
• The ACS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
• Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
• Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
• Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
• Where appropriate create and maintain the ACS service delivery or project plan.
• Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside).

Accountabilities:

• Proactively manage the contract/project delivery to completion / customer acceptance
• Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
• Manage any customer escalation that may arise
• Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
• Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
• Work in line with customer working practices and procedures, if contractually agreed
• Operate in line with Oracle ACS’s business processes and procedures
• Operate in line with Oracle Global and local HR policies and procedures.

Personal Skills

• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• ITIL as well as Price2/PMP certification highly desirable
• Excellent communication / relationship building skills
• Customer focussed and results oriented
• Ability to work under pressure in highly escalated situations
• Organised with strong attention to detail
• Decision making / problem solving skills
• Ability to manage multiple concurrent activities (customer engagements)
• Highly professional: Ability to deal with senior and exec stakeholders with confidence
• Strong analytic skills and ability to pre-empt potential risks and issues.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: ACS Principal Technical Account Manager

Location: Lagos

Role Purpose 

• Primary: To successfully manage the delivery of customer engagements according to the contractual details.
• Develop and manage the Oracle Support relationship for customers who have purchased an Advanced Customer Services (ACS) support contract. Strive to provide a high degree of satisfaction and protect and enhance Support revenue streams.

Scope

• Manages designated portfolio of projects and/or contracts and works to objectives, as directed by Oracle Advanced Customer Services (ACS) line manager.
• Manages the overall service delivery defined by the contract which in many circumstances will involve parties or resources from other lines of business and/or Oracle business partners.
• Collaborates effectively with ACS sales and resourcing teams and other Oracle lines of business such Systems Support, Hardware & Licence Sales and Consulting to enhance the customer experience.
• Works with partner organisations and other third parties as required.
• Works closely with other TAMs to identify and develop innovative ways of delivering service to the customer.
• Supports the ACS sales team in selling ACS additional services. Instrumental in driving renewals and identifying opportunities for upsell.
• Manages documentation and uses Oracle business systems as appropriate.

Responsibilities

• Be the single point of contact within Oracle for the customer, acting as their advocate for the service you are responsible for delivering.
• The ACS TAM is a customer advocate and must demonstrate customer obsession by placing the client needs first.
• Manage the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate documentation
• Maintain the Oracle business systems to ensure systems are up to date with the correct/current information (resource assignment, timecards, rates, completion estimates, invoice details etc.) to ensure that services are delivered efficiently, invoices are generated in a timely manner and revenues are recognised promptly.
• Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
• Where appropriate create and maintain the ACS service delivery or project plan.
• Actively manage project forecast, identify risks and issues and opportunity for revenue collection (upside).

Accountabilities:

• Proactively manage the contract/project delivery to completion / customer acceptance
• Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction
• Manage any customer escalation that may arise
• Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate
• Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract
• Work in line with customer working practices and procedures, if contractually agreed
• Operate in line with Oracle ACS’s business processes and procedures
• Operate in line with Oracle Global and local HR policies and procedures.

Personal Skills

• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• ITIL as well as Price2/PMP certification highly desirable
• Excellent communication / relationship building skills
• Customer focussed and results oriented
• Ability to work under pressure in highly escalated situations
• Organised with strong attention to detail
• Decision making / problem solving skills
• Ability to manage multiple concurrent activities (customer engagements)
• Highly professional: Ability to deal with senior and exec stakeholders with confidence
• Strong analytic skills and ability to pre-empt potential risks and issues.

How to Apply
Interested and qualified candidates should:
Click here to apply online