Jumia Nigeria is Currently Recruiting for Various Positions

Jumia is an Africa leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Junior Treasury Assistant

Location: Nigeria
Job Type: Full-time

Job Description

As Treasury Junior Assistant, you will be responsible to ensure finance compliance with agreed SLA and Customer promises, through the execution of refunds queues within agreed SLA’s.
You should be supporting Nigeria but many other country based operations, specially, located in west Africa.
You will be reporting to the local Finance Refund team lead.

Key Responsibilities

Prepare and execute Customer Refunds on Daily basis
Assist proper accounting reconciliation queries
Perform reconciling reporting on refunds execution

Minimum Requirements Profile

Customer Services experience as a plus
Finance academic background
Passionate for execute to perform on KPI’s
Enjoying data analysis
MS Tool and G-Tools basic user experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Support Specialist

Location: Nigeria
Employment Type: Full-time

About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Responsibilities

Management of local Endpoints for MDM and EDR.
Follow up on outstanding IT-related requests and ensure resolution within established SLA in the ticket platform.
Manage and monitor internal assets to ensure accurate inventory records.
Onboarding and Offboarding procedures.
Report RMA’s and Warranties.
Manage OS Imaging and Configuration for Linux, MacOS and Windows.
Support for Voip systems.
Other common IT Support duties.

Requirements
What we are looking for:

Higher Education in either IT or equivalent
Minimum 3-year work experience in computer technical support functions;
Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
Excellent communication skills and taste for contact with the end user;
Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
Good interpersonal skills and taste for teamwork;
Good analytical ability, organization and planning;
Outstanding troubleshooting skills
Knowledge of customer service principles and practices
Proficiency in English, both written and verbal, clearly and accurately.

Application Closing Date
29th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Incubation / Acquisition Associate

Location: Nigeria
Job Type: Full-time

Main Responsibilities

Work on the lead generation through tele acquisition and Salesforce
Validate the quality of lead
Convince seller to go live on Jumia
complete acquisition of sellers through the SSU form
Provide all information necessary for the vendor to succeed from D+1
Ensure that sellers are admin ready and are trained on how to grow their business on Jumia

Required Skills & Qualifications

Excellent communication and reporting capabilities
1+ years of offline sales
Good analytical skills

We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African ecommerce sector
The opportunity to become part of a highly professional and dynamic team
Opportunity to work in a country’s most exposed position to the seller.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Last Mile Team Lead

Location: Nigeria
Job Type: Full-time

Job Description

Coordinate with agencies for new leads.
Keep record of all leads and their attendance.
Conduct daily DAs training.
Schedule Trained DAs in hubs for DRun.
Create access for DAs.
Sanction DAs as per house rules.
Share a daily report with the line manager as per assigned projects.
Issue and manage Kit inventory.
Communicate/Engage with DAs as per assigned projects.
Call DAs/Follow up for any flagged compliance issues.
Daily Deep dive for PG DSAT/ODS DSAT.
Attend daily emails, and take action to close it.
Coordinate with colleagues on different projects.
Support the DXP on any projects as per opera.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Hub In-Charge

Location: Nigeria
Job Type: Full-time

Background

Logistics is the management of the flow of things between the point of origin and the point of consumption to meet requirements of customers.
In business, logistics may have either an internal focus (inbound logistics) or an external focus (Outbound logistics), covering the flow and storage of materials from point of origin to point of consumption.

Responsibilities

Ensuring deliveries are scheduled to leave timely based on agreed SLAs.
Supervising a team of delivery associates and delegating duties to team members as required.
Scheduling and dispatching drivers, equipment, and service vehicles to appropriate locations.
Supervising the completion of all checks and documentation required by law.
Management of Customer complaint and resolution
SLA Compliance and checks
Training of third-party partners on SOPs.
Developed growth initiatives which increased revenue growth and market expansion.
Identifying better process to achieve set goals towards customer satisfaction.
Accurate evaluation of sales, operational team performance and driving performance improvement.
Build and collaborate 3PL relationship with a common purpose/goal to achieve business benefits and

Objective

Addressing potential problems and suggesting prompt solutions.
Preparation of reports that outlined sales progress.
Delivery Run creation and Proper consolidation (Forward flow & gt; &get; customers)
Ensuring network App compliance, Dispatch DAs early
Ensure Daily Cycle count and 5s Reporting is reported
Assign all retrievals (REVERSE Pick up) and Clear all Zero attempt
Queues monitoring (NETWORK DAPP, DA CHECKLIST, REVERSE WRONG ZONE AND AGED PKGS, ISSUE RESOLUTION)
Reconciling of DAs/DAPP Compliance
Ensure all Delivery Run sheets are closed Daily
Preparing reversed packages to WH / Dispatching reverse packages (Network & After-sales)
Make sure SR is within the stated company expectation 85%
Escalating DAs issues Promptly to DXP community team
Audit calls (Ensure Hub reps verify all RS/CA reason before confirmation)
Ensure FDR tracker and all Performance trackers should be updated before COB
Attendance of Daily HIC meeting with valid feedbacks on Route cause And Action plan.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sponsored Product Team Lead

Location: Nigeria
Job Type: Full-time

Key Responsibilities

The Jumia advertising Sponsored Product & Ad Ops Associate will be responsible for growing Advertising Revenue in Nigeria by managing campaigns from A to Z across our Sponsored Products and Display ad servers.
Marketing & Advertising Campaign Management: Operate as the lead point of contact for all matters specific to campaign & product performance in Sponsored Products and Google Ad Manager
Campaign Optimization: Responsible for driving campaign KPIs through the day to day campaign optimization and regular alignment with key account managers
Troubleshooting: manage escalation to Commercial Key Account Managers as well as Advertising colleagues to resolve any client, product, or technical issues
KPI management: Operate based on specific quality focused-outcomes for KPIs like Return on Advertising Spend (ROAS), Click-Through Rate (CTR), and Conversions
Communication specialist: Efficient at communicating improvements for campaigns and getting buy-in from internal stakeholders.

Job Requirements

Passionate about online advertising, marketing, data, analytics, and technology
Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set
Passionate about data & reporting
Comfortable working with Business Intelligence tools
Analytical mindset
Great attention to detail
Trend-aware – can easily identify trends in the tool and communicate these
Ability to effectively prioritize tasks and manage time, even under high demand
Outstanding interpersonal and communications skills (written, spoken, listening)
Ability to communicate effectively with Partners and Management
Action and results-driven
Well-organized / structured
Positive attitude and can-do spirit

Minimum Qualifications

University Degree or equivalent experience
1-2 years previous experience in an Ad Ops or Analyst type of role, preferably in an advertising-related environment
Hands-on experience working with business intelligence tools such as PowerBI, DataStudio
Advanced knowledge of Excel
Exceptional communication skills
Strong team-working skills, ability to adapt to a fast-paced work environment with a passion for making an impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advertising Operations Associate

Location: Nigeria
Job Type: Full-time

What you will be doing
As Jumia Advertising Operations Associate, you are responsible for:

Supporting the local Head of Advertising in her commercial efforts
Executing advertising campaigns
Optimizing campaigns
Reporting on campaigns performance
For this position, you will report to the local Head of Advertising

Key Responsibilities

Inform the local Head of Advertising about the inventory availability
Advise on campaign best targeting options
Set up campaigns in Google Ad Manager
Define targeting for these campaigns
Monitor performance of campaigns
Optimize campaigns to increase CTR
Report any execution issue to the local Head of Advertising
Report on campaigns performance
Suggest improvements in terms of targeting
Test new targeting options
Adhere to operations processes

What we are looking for

Graduate Degree
Previous experience in Digital Advertising
Passionate about online advertising, marketing, data, analytics, and technology
Strong analytics skills
Great attention to details
Proactive mind
Outstanding interpersonal and communications skills (written, spoken, listening)
Ability to communicate effectively with Partners and Management
Action and results driven
Well-organized / structured
Resistant to stress
Positive attitude and can-do spirit
Pro-active and sense of responsibility
Strong communication skills in English Language (MANDATORY)
Based in Nigeria.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Payment Operations Associate

Location: Nigeria
Job Type: Full-time

Job Description

The Payment Support Associate is a key part of the payments team. He/she has a responsibility within the payments team for providing day-to-day support to internal & external stakeholders on payment related issues, as well as testing and monitoring of payment processes and platforms.

Key Responsibilities

Assigning, investigating, and responding to payment related escalations
Identifying, reporting, and tracking progress on payment related technical incidents
Transaction monitoring & reporting on key payment metrics
Performing regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
Liaising with business units, product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
Work closely with the Head of Payments to review and monitor processing partners performance.

Requirements

Working knowledge of industry best practices and operations within a high-volume payments environment
Fintech, Payments, and a technical background.
Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion

Good to Have