MTN Nigeria Job Opportunities in Various State

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the positions below:

Job Title: Manager – Regional Implementation, Commercial

Job Identification Number: 1219
Location: Enugu
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank

Job Description

• Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
• Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
• Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
• Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
• Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
• Drive the integration of Fintech strategy within all relevant channels in the region
• Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
• Ensure standard look and feel across all Fintech retail outlet types in the territory
• Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Ensure effective communication of the Fintech services to customers, agents & merchants within the region
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR.

Requirements
Education:

• First Degree in any commercial discipline
• Fluent in English

Experience:

• 6 – 13 years’ experience which includes:
  • Minimum of 2 years in a managerial role
  • Experience in Fintech, banking or Telecom is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist – Regional Implementation, Commercial

Job Identification: 1224
Location: (South West Region) Ikoyi, Lagos
Job Schedule: Full time
Job Category; MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Manager Regional Implementation

Job Description

• Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
• Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
• Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
• Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
• Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
• Execute specific activities for integration of Fintech strategy within all relevant channels in the region
• Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
• Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Ensure effective communication of the Fintech services to customers, agents & merchants within the region
• Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
• Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead

Educational Qualifications

• First Degree in any Commercial discipline
• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:
  • Experience in Regional Implementation or allied field
  • Experience in Fintech, banking or Mobile Money is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Analyst – Customer Support Dispute Resolution Subscribers, Commercial

Job Identification: 1232
Location: Lagos
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager Customer Support
Division: MoMo Payment Service Bank

Description

• Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization
• Report on an ad hoc basis on specific projects, as required
• Abide by function’s budgets in line with business objectives
• Abide by project initiative budgets in line with business objectives
• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• Partner Operations (Agents, agent aggregators, merchants, customer, business etc.)
• Facilitate and Implement end to end function for partner life cycle management
• Monitor, analyze and report partner recruitment and performance
• Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc and also report on trade activity plans
• Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
• Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements
• Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses  etc).
• Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions
• Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
• Facilitate documentation of Partner process, policy and procedures.
• Facilitate preparation and execution of various partner network agreements internally and externally
• Resolve all partner related disputes timeously, escalate to team lead where required
• Payout commissions to partners timeously and ensure correct computation has been undertaken
• Other tasks and duties, as assigned.

Requirements
Education:

• First Degree in any relevant discipline
• Fluent in English.

Experience:

• 3-7 years’ experience in an area of specialization; with experience working with others
• A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
• Experience in managing /supporting Fintech/Mobile Money Agents, agent aggregators, merchants, business etc.
• Experience in Fintech, banking or Mobile Money is preferred
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Customer Value Management, Commercial

Job Identification Number: 1214
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Head Business Development
Division: MoMo Payment Service Bank

Job Description

• Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals

Delivery Leadership:
As the delivery leader of the CVM vertical, the role is accountable for the following work area outcomes:

• Strategy & Analytics, Budgeting, Data and Reporting
• Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
• Comply with the set governance mechanisms, under supervision from the functional lead and ensure alignment within the team
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM Fintech Commercial
• Evaluate the efficiency and effectiveness of CVM strategies and propose and offer suggestions for improvements
• Develop and implement the medium to long-term strategy for Customer Value Management proposals and ensure alignment of the initiatives undertaken in line with the group strategy and mandate
• Review CVM initiatives and support the corrective actions
• Work with GSM Opco CVM team where required with regard to customer data management and data structures for Fintech
• Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention
• Analyse customer base revenue and usage to determine upsell and cross-sell value propositions
• Own the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in
• Lead campaign design, production, test, roll-out, assessing commercial return and evaluation
• Develop comprehensive loyalty and rewards campaigns across various customer segments  (Local Campaigns)
• Monitor and ensure all local CVM campaigns are reliably executed in systems and other customer touchpoints
• Translate business requirements and CVM strategy into data-related insights
• Define base offers and provide input into proposition design
• Set up and execute on comprehensive base management dashboards
• Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and  retention
• Report on daily, weekly and monthly basis in order to grow the value of the in-life revenue and loyalty of the customer base
• Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet OpCo goals
• Provide monthly reporting on impact both financially and operationally CVM Management programs
• Finding innovative ways of doing direct marketing Go to Market to customers aside from SMS blasts/broadcasts
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decision rules can be enhanced to drive increased business benefits
• In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon
• Other tasks and duties, as assigned.

Requirements
Education:

• Degree in any related discipline or its equivalent in area of specialization
• Fluent in English

Experience:

• 6-13 years of experience comprising:
  • 3-5 years of customer value/lifecycle management experience in general terms
  • Experience in Fintech, Banking or Financial Services is preferred
  • Experience in  developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Locations: Kaduna & Plateau
Employment Type: Full-time

Responsibilities

• Spot checking of activities of Manager Service Vendors
• Drive Innovation by identifying and taking advantage of new business opportunities
• Act as Regional point of contact for Enterprise Solution Planning, Implementation and support teams; providing accurate end-to-end analysis; working with HQ support teams.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department
• Liaise with CSPs and performance team of all service performance issues within the region.
• Manage and track problems in the region by ensuring vendors meet contractual SLA with respect to MTTR.
• Ensure Service Vendors meet contractual obligations (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) by daily governance of activities performed by MSV
• Manage all planned network expansions, service migrations, modernization, and optimization in the region.
• Carry out PFI verification and quality checks on new fiber installations in the region
• Regional database management
• Weekly service performance reporting
• Take up additional responsibilities as assigned by supervisor when required.
• Ability to leverage relationships in ensuring set targets are achieved on time and within cost
• Ability to harness skills for problem solving and management of unconventional situations.

Requirements

• HND / B.Sc and a Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders’ engagement, vendor management, problem management, data analytics using visualizations.
• Proficiency in the use of Microsoft Excel, Power BI, SQL CSRM.

Salary
N160,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title and Location (e.g: Buiness Analyst – Plateau) as the subject of the email.