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MTN Nigeria Job Opportunities in Various State

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the positions below:

 

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Job Title: Manager – Regional Implementation, Commercial

Job Identification Number: 1219
Location: Enugu
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank

Job Description

  • Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
  • Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
  • Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
  • Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
  • Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
  • Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
  • Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
  • Drive the integration of Fintech strategy within all relevant channels in the region
  • Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
  • Ensure standard look and feel across all Fintech retail outlet types in the territory
  • Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
  • Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
  • Ensure effective communication of the Fintech services to customers, agents & merchants within the region
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
  • Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
  • Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR.

Requirements
Education:

  • First Degree in any commercial discipline
  • Fluent in English
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Experience:

  • 6 – 13 years’ experience which includes:
    • Minimum of 2 years in a managerial role
    • Experience in Fintech, banking or Telecom is preferred
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

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Job Title: Specialist – Regional Implementation, Commercial

Job Identification: 1224
Location: (South West Region) Ikoyi, Lagos
Job Schedule: Full time
Job Category; MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Manager Regional Implementation

Job Description

  • Assist in conducting demand planning and forecast product performance for the upcoming year and implement plans to achieve the desired targets
  • Execute territory specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the Fintech objectives in the region
  • Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
  • Achieve BTL visibility objectives across all outlet types and category in the region through the effective execution of merchandising
  • Undertake collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendation for future product development within the region
  • Execute territory specific MFS trade marketing initiatives to ensure achievement of the business objectives in the region
  • Execute specific activities for integration of Fintech strategy within all relevant channels in the region
  • Prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
  • Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
  • Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
  • Ensure effective communication of the Fintech services to customers, agents & merchants within the region
  • Report on a daily basis to the Regional Implementation Manager relating to progress made within the work area and in accordance with the measurement metrics set by the organization
  • Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead

Educational Qualifications

  • First Degree in any Commercial discipline
  • Fluent in English

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience in Regional Implementation or allied field
    • Experience in Fintech, banking or Mobile Money is preferred
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Analyst – Customer Support Dispute Resolution Subscribers, Commercial

Job Identification: 1232
Location: Lagos
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager Customer Support
Division: MoMo Payment Service Bank

Description

  • Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization
  • Report on an ad hoc basis on specific projects, as required
  • Abide by function’s budgets in line with business objectives
  • Abide by project initiative budgets in line with business objectives
  • Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
  • Comply with the set governance mechanisms, under supervision from the functional lead
  • Partner Operations (Agents, agent aggregators, merchants, customer, business etc.)
  • Facilitate and Implement end to end function for partner life cycle management
  • Monitor, analyze and report partner recruitment and performance
  • Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc and also report on trade activity plans
  • Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
  • Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements
  • Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses  etc).
  • Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions
  • Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
  • Facilitate documentation of Partner process, policy and procedures.
  • Facilitate preparation and execution of various partner network agreements internally and externally
  • Resolve all partner related disputes timeously, escalate to team lead where required
  • Payout commissions to partners timeously and ensure correct computation has been undertaken
  • Other tasks and duties, as assigned.

Requirements
Education:

  • First Degree in any relevant discipline
  • Fluent in English.

Experience:

  • 3-7 years’ experience in an area of specialization; with experience working with others
  • A minimum of 1 to 2 years’ total experience in Partner Management or allied field is beneficial
  • Experience in managing /supporting Fintech/Mobile Money Agents, agent aggregators, merchants, business etc.
  • Experience in Fintech, banking or Mobile Money is preferred
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Manager – Customer Value Management, Commercial

Job Identification Number: 1214
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager – Head Business Development
Division: MoMo Payment Service Bank

Job Description

  • Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
  • Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals

Delivery Leadership:
As the delivery leader of the CVM vertical, the role is accountable for the following work area outcomes:

  • Strategy & Analytics, Budgeting, Data and Reporting
  • Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
  • Comply with the set governance mechanisms, under supervision from the functional lead and ensure alignment within the team
  • Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM Fintech Commercial
  • Evaluate the efficiency and effectiveness of CVM strategies and propose and offer suggestions for improvements
  • Develop and implement the medium to long-term strategy for Customer Value Management proposals and ensure alignment of the initiatives undertaken in line with the group strategy and mandate
  • Review CVM initiatives and support the corrective actions
  • Work with GSM Opco CVM team where required with regard to customer data management and data structures for Fintech
  • Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and retention
  • Analyse customer base revenue and usage to determine upsell and cross-sell value propositions
  • Own the development and implementation of the CVM programs and projects, ensuring localized nuances specific to the region are adequately factored in
  • Lead campaign design, production, test, roll-out, assessing commercial return and evaluation
  • Develop comprehensive loyalty and rewards campaigns across various customer segments  (Local Campaigns)
  • Monitor and ensure all local CVM campaigns are reliably executed in systems and other customer touchpoints
  • Translate business requirements and CVM strategy into data-related insights
  • Define base offers and provide input into proposition design
  • Set up and execute on comprehensive base management dashboards
  • Analyse customer base trends and highlight areas of the business that needs to be developed further to increase customer usage, revenue and  retention
  • Report on daily, weekly and monthly basis in order to grow the value of the in-life revenue and loyalty of the customer base
  • Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet OpCo goals
  • Provide monthly reporting on impact both financially and operationally CVM Management programs
  • Finding innovative ways of doing direct marketing Go to Market to customers aside from SMS blasts/broadcasts
  • Manage the post-activity reports and in-depth performance evaluation to determine how existing decision rules can be enhanced to drive increased business benefits
  • In line with Group guidelines prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks, and issues to be acted upon
  • Other tasks and duties, as assigned.

Requirements
Education:

  • Degree in any related discipline or its equivalent in area of specialization
  • Fluent in English

Experience:

  • 6-13 years of experience comprising:
    • 3-5 years of customer value/lifecycle management experience in general terms
    • Experience in Fintech, Banking or Financial Services is preferred
    • Experience in  developing and deploying CVM campaigns in the Telecom/Financial/Consumer industry
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Manager – BI and Analytics, Commercial

Job Identification: 1230
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Head BI & Analytics
Division: MoMo Payment Service Bank

Description

  • Gather and prioritize analytics demands from various functions in the OpCo and project manage delivery against demand
  • Work closely with product, technology and operations teams to drive complex data and trend analysis
  • Develop models and frame business scenarios that are meaningful and impact critical business processes and/or decisions
  • Benchmark and measure the performance of various business operations projects
  • Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
  • Provide support to functional teams for web/platform analytics across reporting, maintenance, and integration of data sources
  • Generate fortnightly, monthly, and quarterly reports to uncover learnings and insights to guide future business improvement processes
  • Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions
  • Deploy tools, systems and methodologies approved by the Group and localize as per requirement
  • Work collaboratively with other specialists in the BI & Analytics team for the ETL lifecycle
  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements
  • Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
  • Assist in managing function’s budgets in line with business objectives
  • Where required, escalate unsolvable issues to Head BI & Analytics in a timeous manner.

Requirements
Education:

  • First Degree in any relevant discipline
  • Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
  • Fluent in English.

Experience:
6 – 13 years’ experience which includes:

  • Experience in Fintech, banking or Telecom
  • Experience in data analysis and management, business performance management and BI within the Fintech industry
  • Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management
  • Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc.)
  • Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.).

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Specialist – Field Activation, Commercial

Job Identification Number: 1216
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Field Activation
Division: MoMo Payment Service Bank

Description

  • Gather and analyze data and benchmark with competition to increase RGS
  • Identify and work with efficient activation agencies as approved by the business
  • Process necessary document for engagement of activation agencies
  • Work with the legal unit to draft and implement a contract and agreement document for the approved agencies
  • Work with the procurement unit to validate and authorize documents to execute the project for the activation agencies
  • Prepare and get necessary approval from finance to procure PO for the agencies to facilitate payment of their monthly commission
  • Liaise with the support team to set up agent profile for the field activation canvassers for RGS acquisition on the system
  • Ensure and monitor effective synergy between the field activation resources and the regional team
  • Provide a daily, weekly and consolidated monthly reports on acquisition numbers across the sub-regions, regions and nationally for the business
  • Ensure availability and integrity of customer data at all times
  • Communicate all MFS customer offers and value propositions to the trade effectively
  • Effectively support all acquisition agencies within the business
  • Capture and monitor field canvasser and agency complaints and ensure complaints and queries are promptly attended to and escalated appropriately for resolution
  • Identify agency with spurious customer acquisition report and immediately engage such agency for clean acquisition
  • Manage effectively all queries and complaints from the regions around customer acquisition and ensure proper follow up for resolution and feedback to the region
  • Provide and give necessary support to the agencies for seamless execution
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to functional lead
  • Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead.

Requirements
Education:

  • First Degree in any related discipline
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience in Field Activations or allied field
    • Experience in Fintech, banking or Mobile Money
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Channel Management (Agents), Commercial

Job Identification: 1221
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager Head Distribution
Division: MoMo Payment Service Bank

Description

  • Develop specific go-to-market strategies for assigned channels
  • Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
  • Develop and execute channel strategy to accelerate targeted revenue growth
  • Own roadmap for delivery of channel changes based on consumer insights and business requirements
  • Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
  • Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
  • Lead all joint business planning activities with channel partners
  • Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
  • Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
  • Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
  • Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
  • Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
  • Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
  • Act as first point of contact for partners and gather insights on product uses and needs
  • Identify and share opportunities for operational improvements
  • Manage affiliate partner relationships and process applications
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
  • Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR.

Requirements
Education:

  • First Degree in any commercial discipline
  • Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
  • Fluent in English

Experience:
6 – 13 years’ experience which includes:

  • Experience in Fintech, banking or Mobile Money
  • Experience in Digital Channel development and management
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist – Go To Market, Commercial

Job Identification Number: 1223
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Brand and Marketing
Division: MoMo Payment Service Bank

Description

  • Management of all Master Brand Equity Initiatives
  • Monitor and ensure prominent visibility of the MoMo PSB brand across the country, using both traditional and digital mediums of advertising
  • Prepare relevant documentation and coordination of all marketing agencies (communication, event, media, PR etc.). Documentation will include but not restricted to ; raising contracts, process payment, resolve any issues etc.
  • Ensure compliance of the MoMo PSB brand CI rules across all branding materials; POS materials, merchandising materials etc.
  • Ensure campaigns are deployed effectively to deliver better value to MoMo PSB
  • Effective monitoring and documentation of competitors activities, initiatives, promotions etc.
  • Monitor activities on all MoMo PSB digital touch points including; MoMo PSB Website (home page and top level sections), and MoMo brand presence on other  social networking sites
  • Coordinating all Advertising, Public Relations, Sponsorships and Events initiatives for brand building
  • Assist with managing sponsorship properties that grow brand affinity and TOMA that can be leveraged for acquisition, retention and usage.
  • Assist with managing marketing communication and media companies’ interface and ensuring effective leveraging of Sponsored events
  • Assist with managing other internal stakeholder’s requests within the business such as Enterprise solution, Customer Relations, Sales and distribution, Corporate relations etc. Ensuring compliance with CI rules across board.
  • Assist to develop and execute brand equity building strategies for Master Brand
  • Assist with developing  rollout plans and route to market strategy for all Master brand initiatives
  • Evaluate the efficiency and effectiveness of Brand & Marketing strategies and propose and offer suggestions for improvements.

Requirements
Education:

  • First Degree in any related discipline
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience in Fintech, banking or Mobile Money
    • Experience working in a global/multinational enterprise with a good understanding emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Business Analyst

Locations: Kaduna & Plateau
Employment Type: Full-time

Responsibilities

  • Spot checking of activities of Manager Service Vendors
  • Drive Innovation by identifying and taking advantage of new business opportunities
  • Act as Regional point of contact for Enterprise Solution Planning, Implementation and support teams; providing accurate end-to-end analysis; working with HQ support teams.
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department
  • Liaise with CSPs and performance team of all service performance issues within the region.
  • Manage and track problems in the region by ensuring vendors meet contractual SLA with respect to MTTR.
  • Ensure Service Vendors meet contractual obligations (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) by daily governance of activities performed by MSV
  • Manage all planned network expansions, service migrations, modernization, and optimization in the region.
  • Carry out PFI verification and quality checks on new fiber installations in the region
  • Regional database management
  • Weekly service performance reporting
  • Take up additional responsibilities as assigned by supervisor when required.
  • Ability to leverage relationships in ensuring set targets are achieved on time and within cost
  • Ability to harness skills for problem solving and management of unconventional situations.

Requirements

  • HND / B.Sc and a Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
  • Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
  • Good customer and service management experience including stakeholders’ engagement, vendor management, problem management, data analytics using visualizations.
  • Proficiency in the use of Microsoft Excel, Power BI, SQL CSRM.

Salary
N160,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title and Location (e.g: Buiness Analyst – Plateau) as the subject of the email.

Application Closing Date: 11th March, 2022.

 

Important Notice

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview

Please Note: 

  • PINNACLE REPORT Is A Nigeria Online Media Platform, That share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.
  • we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.
  • Our admins will never call any applicant requesting for payment of my kind or request for any OTP code. Our services are absolutely free of charge. Beware of fraudsters

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MTN Nigeria Job Opportunities in Various State

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