Recent Job Vacancies at Interswitch Group

Recent Job Vacancies at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Service Management Executive

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Description

• To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

• Service Design
• Support the creation of service architecture
• Service Operations
• Runs beta and pilot programs with new services and enhancement initiatives
• Provides input into the business and Technical Service Catalogue
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
• Manages issues resolution and assign actionable tasks to various business stakeholders
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams
• Service Transition
• Prepares a Project transition to Operational Services checklist for every project assigned
• Service Training and handover training for new and existing services
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements
• Service Performance Review/ Analysis
• Designs and conduct customer surveys
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Regularly meets with top 10 customers, to review service performance
• Others
• Keeps sales team up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in a Science or Art discipline
• 4 years’ experience in same or related field
• Service/Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.

Application Closing Date
2nd December, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Group Head, Digital Marketing

Location: Lagos
Job Type: Permanent
Department: Group Marketing & Corporate Communications

Job Description

• The primary purpose of this job is to oversee the strategic creation and dissemination of communication across all digital assets to achieve maximum engagement of existing clients and attract prospective clients.
• To develop, direct & coordinate the digital marketing strategy of Interswitch in order to provide consumer insights to support the business goal of driving brand equity growth, lead generation, transaction growth and customer acquisition.
• This job defines, delivers and iterates insightful strategies using impactful and integrated digital solutions to achieve growth for all Interswitch brands.
• It helps the business optimize resources for conversion and efficiently track Returns on Digital Marketing Investments. It champions the identification of gaps in customer engagements and recommends actionable initiatives to bridge the gaps. This job requires strong commercial acumen, data analytics skills, good knowledge of digital strategy and ability to execute flawlessly and strong stakeholder management skill.
• The Group Head should be obsessed with tracking performance and have the data to prove what’s working and what isn’t.

Responsibilities

• This role is responsible for rigorous evaluation of multiple sources of digital data to inform the digital media selection, iterate and optimise digital activities to deliver brand objectives and overall growth
• Champions the use of relevant digital media to drive brand equity, loyalty and enhanced consumer experiences, share digital learnings across markets and brand teams
• Provides digital leadership for the business through digital strategy development spanning owned, earned and paid media
• Proactive market and consumer/customer trend scanning for insights, opportunities and leveraging in collaboration with the growth and brand marketing teams
• Manages, motivates and mentors the digital team, leveraging the team’s strengths through engaging and effective team management
• Manages cross-functional collaboration with Marketing, Product and Engineering teams to ensure Interswitch products leverage digital insights to ensure our products are optimized for mobile and SEO
• Serves as the quality control gateway for all digital communication output across all channels for all Interswitch brands
• Leverages insights through digital media along the Path-To-Purchase (customer journey) to deliver brand growth
• Leads the development of compelling strategy that integrates digital with the brand’s offline activities and drive behaviour change to deliver growth for all Interswitch brands
• Analyses web traffic data and online advertising ROI performance to recommend marketing initiatives to drive product performance and brand growth
• Be the gatekeeper responsible for quality control of all digital communication output across all the channels for all Interswitch brands
• Manages the performance of members of the Digital marketing team
• Performance management includes, Periodic performance & behavioural evaluation of team members
• Identifying training & development need of team members
• Drive employee engagement of team members and enhance general positive work climate
• Leads the creative & ideation process in conjunction with the design team and the digital agencies
• Partners with the product and marketing team to optimize marketing automations and lead nurturing processes through email, content, and social channels; identify conversion drop-off points and advise product and marketing teams respectively
• Provides customer analysis, customer segmentation and establish reporting framework & infrastructure for real-time performance tracking
• Leads the management and measurement of integrated digital campaigns across all channels such as search, display, owned channels (email, push messages on web and mobile app, social media)

Requirements
Education and Experience:
Academic Qualification(s):

• A good 1st Degree from a reputable institution

Professional Qualification(s):

• Relevant professional qualification will be an added advantage

Experience (Number of Relevant Years):

• 10+ years’ experience in digital marketing with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services, e-commerce, telecoms
• Agency experience with brands in this sector would also be considered
• Minimum of 5 years management experience
• Prior experience in performance marketing & running structured growth experiments and strong knowledge of digital marketing including Google Analytics, Email Marketing, social media, Excel
• Analytical and metrics-driven
• Excellent written and verbal communications skills and strong presentation skills
• Self-starter with the ability to manage several projects in a fast-paced environment.

Application Closing Date
28th November, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Description

• To support the growth of the business by identifying and engaging potential customers and managing existing relationships to promote adoption and sale of Purepay products and services.

Responsibilities
Business Development:

• Provides excellent and customer-focused sales and account management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilizing products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Uses the CRM platform to evaluate leads and track sales and revenue growth
• Assists in or produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering sales presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Monitors activities of the team to ensure sales and service targets are achieved
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensure MOUs, NDAs, SLAs, OLAs are created by the Contract management team for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business

Market Research:

• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations

Account Management:

• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organizes quarterly review of the competitor analysis with Service management team

Operational/ Admin Responsibilities:

• Prepares and submits periodic reports to the Group Head Business Development, Purepay on the activities of the team for management decision making such as customer engagement reports, sales reports (lead generation, actual vs targets etc)
• Handles all customer or partner inquiries.

Requirements
Education:

• University First Degree in Business Administration, Sales and Marketing or any Finance related field
• Master’s in Business Administration or Public and International Affairs will be an added advantage

Experience

• At least 3 years’ experience in sales/business development to enable the job holder to deal with most situations and to advise others

Technical Competences:

• Effective utilization of professional sales framework
• Effective utilization of CRM (opportunity visibility)
• Initiates Compelling Sales Conversations
• In-depth knowledge of the industry and its current events

Behavioural Competences:

• Manages Complexity
• Communicates Effectively
• Ensures Accountability
• Tech Savvy
• Customer Focus
• Interpersonal Skills
• Plans and Aligns
• Builds Networks.

Application Closing Date
29th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Admin Executive

Location: Lagos
Job Type: Permanent
Department: Centre of Excellence

Job Description

• This role is responsible for performing sales administrative and related duties; providing support to the Sales and Business Development team

Responsibilities

• Be the knowledge ambassador for the Sales and Business Development technology and tools
• Monitors and maintains accurate customer records in CRM system
• Responsible for checking completeness and correctness of uploaded customer KYC
• Responsible for timely communication of accurately mapped CPR with stakeholders
• Owns the responsibility of mapping and re-assigning accounts on the CRM and other systems
• Will ensure Partner Relationship Management (PRM) Adoption / Definition and Update
• Maintains product pricing data on CRM
• Owns the process of checking special pricing/discounting approval
• Support operational logistics including optimizing resource allocation for regions
• Create checklists and guidance documents to aid sales and BD comply with deals logging on CRM.

Requirements

• Strategic Thinking
• Results Driven
• Business Acumen
• Decision Making
• Financial Management
• Business Process Management experience
• Business Analysis skills is a prerequisite
• Process documentation development
• Process diagramming tools usage
• Product knowledge
• Sales support experience would be an added plus
• Teamwork with all sales channels and operations
• Time Management
• Organization Skills
• Excellent follow up skills (open items, issue resolution, etc)
• Strong written and verbal communications.

Application Closing Date
30th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Revenue Enablement Capability Executive

Location: Lagos
Job Type: Permanent
Department: Centre of Excellence

Job Description

• This job role will ensure that the revenue generating teams have the necessary skills, knowledge and expertise to compete and win in the marketplace.

Responsibilities
Training Management:

• Works with HR and other stakeholders to ensure that Sales and Business Development team (New and Old) acquire relevant knowledge to excel by carrying out Skill Assessments, Needs Identification, Trainings Program Development and Trainings Execution
• Partners with subject matter experts and resources, both internally and externally, to implement and deploy RE Competency Framework for the team
• Analyzes roles and jobs within the RE team to determine the skills and competencies gaps, vis-a-vis the Sales Network’s Sales Competency Framework, and create individual development plans for each role within the sales team
• Tracks and benchmarks the emerging skills and competencies landscape, and update the sales capability framework
• Owns the sales readiness function for all new product launches, new marketing directives, new market entry launches, new positioning directives, etc
• Working with Sales Operations Admin, creates extensive knowledge base for the sales team covering products, processes, tools and technology that will aid in the development of the skills and competencies of the sales team members as they implement sales strategy
• Champions sales knowledge development through initiatives such as sales coaching, and ensures Sales Management conduct the minimum required sales coaching per direct report within each month, and documents same
• Sales and Business Development Staff Onboarding and Exit Management
• Is the chief owner of our Sales Onboarding/Staff exiting management procedures and will work with HR to achieve our target time-to-productivity figures for Sales Onboarding
• Ensures Account and Budget assignment and re-assignment by Sales and BD Leaders within SLA Asset and Collateral Management
• Working with the relevant stakeholders, ensures availability of approved and updated Sales collaterals for the RE team
• Be the primary custodial and librarian of the approved and updated Sale collateral in use within the Sales team Technology and Tools Management
• Owns the sales process design and documentation for the organizations, ensuring that all approved sales processes are defined & documented in detail to meet Interswitch’s standards
• Proactively orchestrates job and task studies to ensure tool suitability and process alignment
• This will mean that each process must have detailed tools to support its full use and application
• Will handle the knowledge development aspects of the Operational & Technology Change Management, ensuring our people have the requisite knowledge resources to help them adopt and use technology for selling
• Will act as the custodian of the Sales Tools database and catalogue all the tools being tested/released to the RE team
• Curates and share process tools and documents that will aid in the adoption and use of each approved sales process Reward and Incentive Management
• Owns the implementation of the sales recognition program for RE team, and in this role orchestrate ad-hoc as well as established awards/recognition for exemplary work by members of the RE team
• Be the budget creator for all sales-specific staff recognition program
• Communicates new improvements, campaign outcomes, team news and wins.

Requirements

• Leadership
• Strategic Thinking
• Results Driven
• Business Acumen
• Decision Making
• Financial Management
• Ability to develop and facilitate training classes and workshops
• Excellent communication/presentation skills, both oral and written
• Demonstrated ability to collaborate effectively in individual and team settings, across multiple functions and stakeholders
• Proficiency with Microsoft Office software (e.g Power Point, Word, Excel)
• Excellent strategic planning, organization and execution skills
• Time Management and Organization Skills
• Excellent follow up skills.

Application Closing Date
30th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Software Engineer (Backend)

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Description

• To design, code, test, analyse and manage software programs and applications that drive the Interswitch’s strategy, products and third-party business.

Responsibilities

• Assists other software engineers, analysts, and designers in conceptualizing and developing new software programs and applications
• Develop, maintain, troubleshoot, enhance and document software products and components develop by self and others as per the requirements and detailed design
• Design and implement automated unit testing as required on a project
• Works closely with the Team Leader, Business Analyst and Product Owner for understanding the functional and system requirements
• Involves in task breakdown, provides reasonable work estimates and communicates deviations from estimates or work product in advance of deadline
• Creates thorough, professional quality technical specifications and design documentation
• Contributes to company knowledge base and process improvements
• Current on emerging software technologies and makes recommendations
• Proactively recommends, schedules, and provide software and development framework and tools improvements and upgrades.

Requirements

• Minimum of Bachelor’s Degree / HND in Computer / System / Electrical / Electronic Engineering / Applied Physics / Computer Science or a related discipline
• Technical, Analytical, Time management, Organizational, Customer service & Communication skills are required
• At least 4 years hands on experience writing production quality codes
• Professional certification is an added advantage
• In-depth knowledge of React, JEST, Webpack and NPM.

Application Closing Date
6th December, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online