Recent Vacancies at 234 Hospitality

Job Title: Guest Service Agent

Location: Lagos

Position Summary

• The ‘Guest Service Agent’ represents the hotel to the guest as the first point of contact and assist them throughout all stages of the guest’s stay.
• The GSA will determine a guest’s reservation status and identifies duration of guest stay, assist guests to complete registration cards, handle payment and then assigns rooms, accommodating special requests whenever possible.

Duties and Responsibilities

• Register guests, assigns guest rooms and accommodates special requests whenever possible.
• Assists in pre-registration and booking of rooms for reservations and is acquainted with cancellation procedure.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knowledgeable about room locations, types of rooms available, and room rates.
• Presents service options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knowledgeable about all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.

Prerequisites

• Bachelor’s Degree or equivalent in a relevant degree course.
• Minimum of two years’ experience in a similar role.
• Strong interpersonal skills
• Customer service skills
• Strong work ethic and organization skills.

Salary
N60,000 Monthly.

Application Closing Date
13th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the Job Title as the subject of the mail.

Job Title: Housekeeper

Location: Lagos
Employment Type: Full-time

Position Summary

• The Housekeeper will be responsible for cleaning and maintaining guest rooms and common areas within the hotel.
• Their primary duties include washing linen, disposing of waste properly and arranging rooms in a high standard manner.

Duties and Responsibilities

• Cleaning and arranging guest rooms
• Washing dirty bedding, clothing and linen
• Stocking and maintaining an inventory of housekeeping supplies
• Receiving visitors and showing guests around
• Dusting furniture or fixtures and polishing them
• Scrubbing and sanitizing showers, bathtubs, toilets, countertops and sinks
• Vacuuming and cleaning carpets, doormats and rugs
• Reporting breakages, damages and safety issues for repairs
• Adjust furniture, desk items, and appliances when necessary
• Dust furnishings and walls and remove marks from them
• Carry out floor care duties in hallway and guest rooms, and vacuum carpets
• Adhere to all safety, security, and company procedures and policies
• Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
• Successfully complete training and certification programs in safety
• Ensure flammable materials are properly stored
• Keep uniform clean and make sure to appear professional always
• Keep proprietary information confidential
• Ensure company standards are followed in welcoming and acknowledging all guests
• Expect service needs of guests and provide them even before called upon to do so.

Prerequisites

• Candidates should possess minimum of a High School Leaving certificate
• Minimum of three years in similar role
• Basic knowledge of cleaning equipment and supplies
• Physical stamina for being on your feet throughout shifts
• Able to lift upwards of 25 pounds
• Meticulous attention to detail
• Able to follow instructions
• Time-management skills.

Salary
N50,000 Monthly.

Application Closing Date
13th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the Job Title as the subject of the mail.

Job Title: Hotel Supervisor

Location: Lagos
Employment Type: Full-time

Position Summary

• The Hotel Supervisors will be responsible for the effective and efficient coordination of operations within the hotel, ensuring that operations and optimized and profitability is maximized. It is expected that the Supervisor will oversee all operations, prepare reports, and manage all departments, in order to aid smooth operations and guest satisfaction.

Duties and Responsibilities

• Ensuring that the hotel is well-maintained by scheduling repairs and maintenance as needed.
• Coordinating with other departments such as human resources or marketing to streamline operations.
• Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them.
• Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members.
• Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers.
• Overseeing the financial operations of the hotel such as revenue management and labor costs
• Assigning rooms to guests based on availability or preferences as indicated in reservations
• Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided
• Ensuring that all guests are safe and secure while staying at the hotel.

Prerequisites

• Educated of OND with 4 years and HND / B.Sc
• Experience of 2 years of leadership and experts in hospitality management.
• Strong leadership and delegation abilities
• Report writing and costing efficiency
• Proficient with MS package
• Organization skills.

Application Closing Date
13th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the Job Title as the subject of the mail.