Guaranty Trust Holding Company (Formerly Guaranty Trust Bank Plc) is a multinational financial institution that provides individuals, businesses, private and public institutions across Africa and the United Kingdom with a broad range of market-leading financial products and services. Headquartered in Lagos, Nigeria and with subsidiaries in Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Tanzania, Uganda, Sierra Leone and the United Kingdom, the Bank currently employs over 12,000 professionals and has Total assets and Shareholders’ Funds of N4.057trillion and N661.1Billion respectively.
We are recruiting to fill the positions below:
Job Title: Corporate Communications Unit Head
Location: Nigeria
Industry: Financial Services
Job Description
- Act as a liaison between the organization, the public, and the media
- Directing the efforts of the marketing, communications and public relations staff and coordinates at the strategic and tactical levels with the other functions of the Organization.
- Advancing corporate reputation and helping the organization to navigate business, economic, cultural and societal trends.
- Acting as the guardians of the organisational culture, values, and beliefs.
- Ensuring organisation’s beliefs are visible and consistent across external marketing channels, as well as internally amongst employees.
- Foster positive community relations through various initiatives and CSR programs and coordinate special corporate events.
Overall Responsibility
- The Corporate Communications Unit Head is responsible for the planning, development and implementation of all the organization’s marketing strategies, marketing communication, and public relations activities, both external and internal.
Skills Required
- Bachelor’s Degree in Commerce, Marketing, Communication or Business Management
- 3-5 years’ working experience in Marketing, Sales, Public Relations or Communication.
- Marketing and Communication experience and knowledge of current best practices and trends.
- Experience in stakeholder/community engagement.
- Clear and concise communication with team members and senior management.
- Exceptional research, writing, editing, verbal and interpersonal communication skills.
- Sharp intuitive skills and strong instincts.
- Ability to guide others.
- Strong project management and organizational skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Experience Unit Head
Location: Nigeria
Employment Type: Full Time
Overall Responsibility
- The Customer Experience Unit head is responsible for developing and implementing strategies useful in ensuring interactions with customers reflects positively on the organization, monitor the activities of the Touch Points to ensure compliance with set standards of courtesy and professionalism as well as improve customer relationship, satisfaction & loyalty.
Job Description
- Identify opportunities for enhanced service delivery through e-channels and technology in order to optimize customer experience
- Take ownership of customer issues and follow problems through to resolution with focus on identifying root causes
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Keep ahead of industry developments and apply best practices to areas of improvement
- Advise senior management on customer satisfaction measures, customer experience strategies initiatives and emerging issues to enable a customer centric strategic decision and environment
- Lead and direct specific customer research programs and other forms of customer engagements, understand key concerns and issues in order to enhance customer experiences and service delivery
- Drive the development of customer service culture across the bank supported by effective policy and monitoring
Skills & Knowledge
- Bachelor’s Degree in Business Administration, Management Studies, or in a related discipline.
- Good knowledge of customer service software, databases, and tools
- 4-6 years’ experience in the field of customer service or marketing
- Great communication and customer service skills
- Great organizational, time management and problem-solving skills
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Client Services Head
Location: Nigeria
Employment Type: Full Time
Overall Responsibility
- The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.
Job Responsibilities
- Maintain quality client service by attending to client inquiries and requests.
- Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.
- Oversee the client service team by providing clients with technical assistance on products and services.
- Work with internal stakeholders for service requirements, inquiries, and instructions
- Responsible for effective service recovery process through complaint logging, handling and resolution.
- Build and maintain good relationships with customers.
- Provide appropriate recommendations on product improvements based on client feedback.
Skills & Knowledge
- Bachelor’s Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
- Excellent communication skills
- 4 to 6 years in the client services, sales, marketing, or similar role.
- Proficiency in customer service software, databases, and tools
- Good knowledge in keeping abreast with the developments in the client services field.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Benefits Processing Officer (Payments)
Location: Nigeria
Industry: Financial Services
Job Description
- Oversees pension benefit counselling for active employees and retiree/participants
- Coordinate retiree payroll activities and authorize payment of withdrawals, refunds, retiree payroll, death benefits, and other disbursements
- Communicate customers payment and update benefits/transfer applications upon confirmation of payment
- Preparation of reports and reconciliation statements of retirees benefit payment
- Rendition of monthly report on benefit payments to PENCOM
Overall Responsibility
- The Benefits Processing Officer (Payments) is primarily responsible for processing of benefit applications and payments in line with relevant PENCOM circulars, regulations, and guidelines.
Skills & Knowledge
- Bachelor’s Degree in Actuarial Sciences, Accounting, Banking / Finance or other business-related fields
- 4 – 6 years working experience preferably in the Pension / Finance industry
- Sound knowledge on the regulation for the administration of retirement and terminal benefits
- Ability to effectively manage competing deadlines in a high-pressure work environment.
- Operational characteristics, services, and activities of a benefits program..
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Corporate Sales Officer
Location: Nigeria
Industry: Financial Services
Job Description
Overall Responsibility:
- The Corporate Sales Officer is responsible for marketing activities of the corporate team as well as the conversion of prospects, optimization of existing relationships and maintaining service excellence.
Job Description
- Marketing of the various products and services.
- Build the corporate client database.
- Provide up-to-date reports on all sales and marketing activities.
- Partake in the group liability drives, meeting a substantial subscription sum on all offerings.
- Inter departmental engagements with relevant internal units to ensure seamless processing and execution of customer transactions/requests.
- Identification of opportunities within the customer’s business for the provision of banking services – generic and bespoke based on a high-level understanding of the customer’s needs.
- Provide feedback and insight regarding existing key relationships and prospects engagements focused on improving services or exploiting opportunities.
- Win transaction mandates from corporate customers focused on driving balance sheet growth and execution of fee-earning transactions.
Skills and Knowledge Required for the Job
- Bachelor’s Degree in Marketing, Business Administration or other Busines related fields
- A Master’s Degree and or MBA will be an added advantage
- Minimum of 4 years experience
- Excellent analytical skills and good mathematical knowledge,
- Strong proficiency in MS Office and general computer use.
- Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
- Relationship management, negotiation and good presentation skills.
- Impeccable understanding of financial statements, spreadsheets, ratios, and concepts.
Attribute for success in the role:
- Be a problem-solver, ability to take decisions, love to research and be organized.
- Be able to see the big picture, make thoughtful tradeoffs and focus on what matters.
- Effectively break down complex data & analysis for non-technical audience.
- Customer-oriented mindset.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Corporate Sales
Location: Nigeria
Industry: Financial Services
Job Description
Overall Responsibility:
- The Head, Corporate Sales is responsible for developing sales strategies, establishing, and growing client relationships for corporate customers within the private sector.
- S/he will coordinate the marketing activities of the corporate team as well as conversion of prospects, optimization of existing relationships and maintaining service excellence.
Job Description
- Define and implement corporate sales strategy, establish marketing goals, monitor business results/metrics and adapt sales strategies and tactics accordingly
- Identify opportunities, onboard, and develop relationships with prospective corporate clients within the private sector
- Help maximize reach and efficiency by adding new scalable partners
- Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth
- Monitor the marketplace and analyze opportunities, providing competitive analysis, strategies, and tactics
- Stay well-connected with customers to ensure broad market needs are being incorporated into the product development and enhancement cycle
- Build and manage a sales team that can drive business growth across the corporate customer segments within the private sector and share accountability with the marketing function for improving the corporate customer experience and strategy
- Supervise and guide the affairs and activities of the corporate sales team, and ensure sales team complies with company policies, procedures and business ethics codes
- Participate in contract negotiations, collaborating with stakeholders to achieve revenue goals.
Skills and Knowledge required for the Job
- Bachelor’s Degree in Marketing, Business Administration, or other business-related fields
- Master’s Degree and or MBA will be an added advantage
- Minimum of 8 years of experience (with 3 years in the pension fund industry).
- Excellent analytical skills and good mathematical knowledge, strong proficiency in MS Office and general computer use.
- Relationship management, negotiation and good presentation skills.
- Impeccable understanding of financial statements, spreadsheets, ratios, and concepts.
Attributes for success in the role:
- Natural comfort with numbers and a strong quantitative mindset.
- Be a problem- solver, ability to take decisions, love to research and be organized.
- Be able to see the big picture, make thoughtful trade-offs and focus on what matters.
- General understanding of the financial markets and investment vehicles
- Customer-oriented mindset.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Chief Investment Officer
Location: Nigeria
Employment Type: Full Time
Overall Responsibilities
- The Chief Investment Officer is responsible for setting the investment style and strategy for the organization’s investments.
- S/he oversees the sourcing, managing, and monitoring of investments, and ensuring policies and procedures are in place to embed appropriate strategy.
- The CIO will be adept in working with the regulators as well as with industry peers that are portfolio managers, analysts, and investors.
- S/he will ensure the strict monitoring of compliance and enterprise risks associated with investment activities.
Job Description for Chief Investment Officer
- Develop and execute investment-related strategies and procedures necessary for optimal investment performance and operations, including providing recommendations for changes in the asset allocation, investment managers, and rebalancing and portfolio transitions
- Oversee overall fund performance, manager reviews, and reporting requirements that uphold the fiscal security of the organization
- Understand, manage, and monitor the organization’s portfolio of assets
- Oversee due diligence and analysis of investment opportunities, companies, industries, and markets
- Adjust the investment portfolio to balance the liquidity, return on investment, and risk goals
- Create an efficient and effective investment process
- Support business development – prepare, present, and communicate fund performance to corporates and potential clients
- Lead the investment staff and advisors in implementing the investment policies to achieve investment goals.
- Analyze economic, financial, and market trends and identify the recommendations to address such issues.
- Participate and maintain relationships with other institutional investors, investment managers, and advisors to stay abreast of best practices affecting the public pension fund sector.
Skills and Knowledge Required for the Job
- Bachelor’s Degree in Actuarial Sciences, Accounting, Banking/Finance, or other business-related fields
- Master’s Degree and/or MBA will be an added advantage
- Minimum of 10 years of experience of which 8 years have been in financial services (preferably a PFA) and 4 years in senior management
- Strong proficiency in MS Office and general computer use.
- Ability to effectively manage competing deadlines for projects in a high-pressure work environment.
Attribute for Success in the Role:
- Knowledge of actuarial concepts and how they apply to pension funding and asset allocation decisions.
- Extensive knowledge of statistical concepts, methods, and models, and their application to investments
- Be able to see the big picture, make thoughtful trade-offs and focus on what matters.
- Effectively break down complex data & analysis for non-technical audience.
- Extensive Corporate Services management experience.
- Significant industry experience.
- In depth knowledge of diverse business functions and principles.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Regional Sales Manager
Location: Nigeria
Industry: Financial Services
Overall Responsibilities
- The Regional Sales Manager is responsible for developing sales strategies, establishing as well as growing client relationships.
- S/he will coordinate sales activities of the retail team, conversion of prospects, optimization of existing relationships and maintaining service excellence within the Lagos Mainland region.
Job Description
- Define and implement retail strategy, establish marketing goals and monitor business results/metrics for the Lagos Mainland region
- Identify opportunities, onboard, and develop relationships with prospective clients
- Set and drive the delivery of sales targets and execute strategies geared towards acquisition and maintenance of client base
- Monitor the marketplace and analyze opportunities, providing competitive analysis, strategies, and tactics
- Stay well-connected with customers to ensure broad market needs are being incorporated into the product development and enhancement cycle
- Build and manage a sales team that can drive business growth across all customer segments within the Lagos Mainland region
- Supervise and guide the affairs and activities of the retail sales team, and ensure the sales team complies with company policies, procedures and business ethics codes
- Participate in contract negotiations, collaborating with stakeholders to achieve revenue goals
Skills & Knowledge
- Bachelor’s Degree in Business Administration, Management, or a similar field preferred.
- 6-8 years of working experience
- Excellent leadership and decision-making skills.
- Excellent analytical skills, good mathematical knowledge
- Strong proficiency in MS Office and general computer use.
- Relationship management and negotiation skills.
- Impeccable understanding of financial statements, spreadsheets, ratios, and concepts.
- Good oral and written communication
- Effective presentation skills.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Benefits Processing Officer (Document Management)
Location: Nigeria
Industry: Financial Services
Job Description
- Carry out Retiree post-retirement/ pre-retirement awareness for intending retirees 6 months prior to Retirement date.
- Attend to all enquiries and complaints from retirees or intending retirees with regards to accessing their Retirement Benefit.
- Review supporting documents attached to benefit application forms
- Process all received benefit withdrawal applications in the Benefit Application Register.
- Process and submit all benefit application with complete documents to the Commission for approval
- Process all benefit application approved for payment by the Commission.
Overall Responsibility
- The Benefits Processing Officer (Document Management) is primarily responsible for maintaining records of benefit applications and payments in line in line with relevant PENCOM circulars, regulations, and guidelines.
Qualifications, Skills & Knowledge
- Bachelor’s Degree in Actuarial Aciences, Accounting, Banking / Finance or other Business-related fields.
- 4 – 6 years working experience preferably in the Pensions / Finance industry
- Sound knowledge on the Regulation for the Administration of Retirement and Terminal Benefit
- Ability to effectively manage competing deadlines for projects in a high-pressure work environment.
- Analytical skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Retail Sales Officer
Location: Nigeria
Industry: Financial Services
Overall Responsibility
- The Retail Sales Officer is responsible for the coordination of marketing activities of the Retail team as well as identification and conversion of prospects, optimization of existing relationships and maintaining service excellence.
Job Description
- Marketing of the various products and services.
- Build the client database comprising of both individual and corporate clients.
- Provide up to date reports on all sales and marketing activities.
- Partake in the group liability drives, meeting a substantial subscription sum on all offerings.
- Inter departmental engagements with relevant internal units to ensure seamless processing and execution of customer transactions / requests.
- Identification of opportunities within customer’s business for the provision of banking services – generic and bespoke based on a high-level understanding of the customer’s needs.
- Provide feedback and insight regarding existing key relationships and prospects engagements focused on improving services or exploiting opportunities.
- Win transaction mandates from customers focused on driving balance sheet growth and execution of fee earning transactions.
Skills and Knowledge required for the Job
- Bachelor’s Degree in Marketing, Business Administration, or other business-related fields
- Master’s degree and or MBA will be an added advantage
- Minimum of 4 years’ experience
- Excellent analytical skills and good mathematical knowledge,
- Strong proficiency in MS Office and general computer use.
- Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
- Relationship management, negotiation and good presentation skills.
- Impeccable understanding of financial statements, spreadsheets, ratios, and concepts.
Attribute for success in the role:
- Be a problem- solver, ability to take decisions, love to research and be organized.
- Be able to see the big picture, make thoughtful tradeoffs and focus on what matters.
- Effectively break down complex data & analysis for non-technical audience.
- Customer-oriented mindset.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Closing Date: 30th June, 2022.
Important Notice
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
- We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
- Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
- We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
- Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
- We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for interview
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