Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position below:
Job Title: Network Operations Center (NOC) Engineer – Field
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Objective
- Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
Responsibilities
- Perform general “system administration” tasks on all elements of the network.
- Discover problem areas which could negatively impact system performance or customer satisfaction
- Pro‐actively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to the network design authority.
- Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Manage problem resolution using network monitoring/management tools
- Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
Academic Qualification
- B.Sc / HND in Computer Science / Engineering or other related courses
Experience:
- 2+ years’ experience as network engineer preferable in an ISP/Telco environment.
Key Skills & Competencies:
- Strong communications skills both written and verbal.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work well in an international, multi-cultural, and high-pressure technical environment.
- Technical experience in a telecommunications or network operations environment.
- Very Good understanding of wireless communications Technology
- Cisco CCNA/CCNP certification.
- Interested candidates must be able to work on a 24/7 shift Rotation.
Job Title: Senior Backend Engineer
Location: Lagos
Employment Type: Full-time
Job Summary & Purpose:
- We are looking for a developer responsible for building applications to help drive internal process automation, including anything from back-end services to their client-end counterparts.
- Your primary responsibilities will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure.
- Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality product is essential.
Responsibilities
- Coordinate with development teams and designers to develop web applications that run on numerous platforms
- Using React Native, design and develop user interface components for web and mobile apps.
- Troubleshoot issues and improve front-end performance
- Write reusable, effective, as well as scalable code and create interchangeable front-end modules
- Understand clients’ needs to build apps in stipulated time periods
- Make use of additional libraries to make asynchronous API calls as well as improve the performance of the web/mobile apps
- Plan the data and presentation layer of the applications’ front-end
- Translate application storyboards and use cases into functional applications
- Design, build, and maintain efficient, reusable, and reliable software
- Ensure the best possible performance, quality, and responsiveness of applications
- Help maintain code quality, organization, and automatization
Education / Experience Requirements
- Interested candidates should possess a Bachelor’s Degree / Master’s Degree in relevant fields
- Should be able to communicate fluently in simple and clear English
- Experience working with finance and payment-related workflow services is a must
- Minimum of 7 years’ experience
- Experience working in an Agile delivery environment is plus.
Knowledge, Attitude and Skills:
- Strong knowledge of HTML and CSS
- In-depth knowledge of React.js and its fundamentals
- Knowledge of UI/UX designs and wireframes
- Hands-on experience with React tools like Webpack, Enzyme, React.js, Flux, and Redux
- Strong knowledge of Flutter Framework and in-depth knowledge of Ionic framework is plus
- Ample knowledge working with REST / SOA/ SOAP Based APIs using PHP and .Net Core
- Deep understanding of Microservices architecture and CI/CD.
- A strong knowledge of Agile Methodology is a plus
- Familiarity with JavaScript framework (VueJS/Angular)
- Strong understanding of object-oriented programming
- Skill in writing reusable PHP libraries
- Familiar with various design and architectural patterns
- A knack for writing clean, readable code
- Understanding fundamental design principles behind a scalable application
- Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools Bitbucket, GitHub
- Understanding of USSD code-based programming is a plus
Job Title: Automation Engineer
Location: Lagos
Employment Type: Full-time
Job Summary & Purpose:
- The responsibilities of this role include carrying out installation, commissioning, and troubleshooting of OEM equipment and machinery at the customers’ facility to ensure optimum performance of equipment and little or no downtime.
- To be successful in this role, you should have solid installation, technical, automation, and electrical engineering skills and be familiar with the production and manufacturing industry, specifically food and beverage.
Responsibilities
- Develop, analyze, and review AutoCAD, PLC, HMI/SCADA programs using functional design specifications and P&ID.
- Design and install a new automation infrastructure for machinery, production line and plant.
- Lead start-up and commissioning of small or large projects.
- Assist on production line development to acquire cycle times needed, and electrical cost estimates to develop controls on new machines built from conceptual stages.
- Project implementation, programming, troubleshooting variable frequency drives, and DC Systems using TIA Portal application.
- Write manual documentation to include a sequence of operation and troubleshooting sections.
- PLC, HMI/SCADA knowledge Code Development for Dairy & Beverages Processing Plants & Cement.
- Participate in or lead HAZOP studies, FAT, risk analyses and risk mitigation as it affects production output and humans.
- Monitoring equipment and process parameters, planning upgrades and maintenance, and developing and implementing changes that improve uptime and output quality.
- Ensure all Adeco staff and contractors obey safety rules and regulations and make use of applicable PPE always to reduce chances of incidents/accidents.
Education / Professional Qualification
- A Graduate Degree in Engineering preferably Electrical & Electronics, Robotics, Mechatronics
- Familiarity with automation and troubleshooting methods and practices.
- Additional certification in automation or engineering from an accredited institute will be an advantage.
Experience:
- At least 7 years of proven work experience specifically in the manufacturing, food, and beverage industry
Key Skills & Competencies:
- High / expert proficiency and a solid understanding of computer programming and software development in the following areas:
- Siemens – (Step 5, Step 7 & TIA Portal), VBA
- HMI – (Siemens: ProTool, WinCC Flexible, WinCC 7.4)
- SCADA – (Siemens: WinCC, Braumat, Intouch Wonderware)
- Industrial networks (MPI, Profibus, Profinet -Ethernet, AS-i bus, DH +, DH485, DeviceNet, Scalance)
- Safety – (Siemens: Step 7 distributed safety, Step 7 safety advanced) ➢ Remote Access (eWON, mbNET)
- Variable Speed Drives – (Siemens – Micromaster, Micromaster Vector; Danfoss – VLT5000, VLT2800, FC302, ABB, etc)
- MS Office – Words/Excel/PowerPoint/Outlook/ Project/Visio
- Practical Autocad and ePlan skills
- Proven experience in PLC and HMI Software development from conceptualization, design, and simulation.
- High proficiency in troubleshooting equipment problems and performing complex system tests
- Proof of hands-on installation and commissioning experience in electrical and industrial process automation.
- Project management knowledge relative to scope, time, quality, and cost. • Instrumentation, calibration, and component selection.
- Pro-active, attention to detail and solution-oriented
- Excellent communication skills – Report writing skills is essential
- Energetic, independent, and self-driven
- Time management skills
- Good knowledge of electrical panel design, wiring and components identification.
- Ability to work effectively in a team
- Ability to deliver quality service always
- Strong analytical, logical, and problem-solving abilities
- Energetic, independent, and self-driven
- Willing to travel locally and internationally.
Job Title: Business Intelligence Manager
Location: Lagos
Employment Type: Full-time
Job Summary & Purpose
- We are seeking an experienced and dynamic Business Intelligence (BI) Manager to join our team and play a key role in driving data-driven decision-making processes within our organization.
- As the BI Manager, you will be responsible for overseeing the development, implementation, and maintenance of our business intelligence strategies, tools, and solutions.
- Your expertise will contribute to the optimization of our operations, identifying opportunities for growth, and ensuring that critical business insights are accessible to key stakeholders.
Responsibilities
- Develop and execute a comprehensive business intelligence strategy aligned with the organization’s goals and objectives. Collaborate with executive leadership to understand business requirements and align BI initiatives to support data-driven decision-making.
- Oversee the collection, integration, and validation of data from various sources, ensuring data quality and accuracy. Conduct in-depth data analysis to extract meaningful insights, patterns, and trends, and present findings to senior management and department heads.
- Evaluate and select appropriate BI tools and technologies to support data visualization, reporting, and analytics needs. Lead the implementation, configuration, and optimization of BI tools to enhance efficiency and effectiveness in data-driven decision-making.
- Manage a team of BI analysts and data professionals, providing guidance, support, and mentorship. Foster a collaborative and innovative environment that encourages continuous learning and skill development.
- Collaborate with departments across the organization to identify BI needs, understand business processes, and provide actionable insights to support strategic decision-making. Serve as a liaison between business stakeholders and the BI team.
- Define key performance indicators (KPIs) and develop dashboards and reports to monitor the organization’s performance against targets. Regularly review performance metrics with leadership to identify areas of improvement and potential risks.
- Ensure that data handling and storage practices adhere to industry best practices and regulatory requirements, including data privacy and security.
- Conduct training sessions and workshops to increase BI awareness and data literacy among employees, empowering them to leverage data in their daily operations.
- Stay up-to-date with industry trends, emerging technologies, and best practices in BI and analytics. Propose and implement process improvements and innovative solutions to enhance BI capabilities.
Education / Professional Qualification
- Bachelor’s Degree in Business Administration, Computer Science, Information Systems, or a related field. A Master’s Degree is a plus.
- Proven experience (typically 8-10 years) in business intelligence, data analysis, or related roles, with at least 5 years of managerial experience.
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
Key Skills & Competencies:
- Proficiency in BI tools such as Tableau, Power BI, QlikView, or similar platforms.
- Solid understanding of data modeling, data warehousing, and database concepts.
- Familiarity with ETL (Extract, Transform, Load) processes and data integration techniques.
- Excellent leadership and interpersonal skills to manage a team and collaborate with cross-functional stakeholders.
- Strong communication and presentation abilities to convey technical concepts to non-technical audiences.
- Experience working with large datasets and proficiency in SQL and other data querying languages.
- Knowledge of data visualization best practices and design principles.
- Familiarity with data governance, data privacy, and regulatory compliance considerations.
- Project management skills to plan, prioritize, and execute BI initiatives effectively.
- Project management knowledge relative to scope, time, quality, and cost. • Instrumentation, calibration, and component selection.
- Pro-active, attention to detail and solution-oriented
- Excellent communication skills – Report writing skills is essential
- Energetic, independent, and self-driven
- Time management skills.
- Good knowledge of electrical panel design, wiring and components identification.
- Ability to work effectively in a team
- Ability to deliver quality service always
- Strong analytical, logical, and problem-solving abilities
- Energetic, independent, and self-driven
- Willing to travel locally and internationally.
Job Title: Engineering Manager, Platforms Services
Location: Lagos
Employment Type: Full-time
Job Summary & Purpose:
- We are currently sourcing for anEngineering Manager, to join our team and lead the Platform Services Team of our Organisation.
- The responsibilities of this role entail that as the Engineering Manager, you will play a crucial role in overseeing the design, development, and maintenance of our platform services, ensuring their reliability, scalability, and efficiency.
- You will lead a team of skilled engineers and work closely with cross-functional teams to drive technical excellence, foster innovation, and deliver high-quality platform solutions that meet our business needs.
Responsibilities
- Business Intelligence Strategy: Develop and execute a comprehensive business intelligence strategy aligned with the organization’s goals and objectives. Collaborate with executive leadership to understand business requirements and align BI initiatives to support data-driven decision-making.
- Data Management and Analysis: Oversee the collection, integration, and validation of data from various sources, ensuring data quality and accuracy. Conduct in-depth data analysis to extract meaningful insights, patterns, and trends, and present findings to senior management and department heads.
- BI Tool Implementation: Evaluate and select appropriate Business automation tools and technologies to support data visualization, reporting, and analytics needs. Lead the implementation, configuration, and optimization of Business automation tools to enhance efficiency and effectiveness in data-driven decision-making.
- Team Leadership: Manage a team of Business automation analysts and data professionals, providing guidance, support, and mentorship. Foster a collaborative and innovative environment that encourages continuous learning and skill development.
- Cross-functional Collaboration: Collaborate with departments across the organization to identify BI needs, understand business processes, and provide actionable insights to support strategic decision-making. Serve as a liaison between business stakeholders and the BI team.
- Define key performance indicators (KPIs) and develop dashboards and reports to monitor the organization’s performance against targets. Regularly review performance metrics with leadership to identify areas of improvement and potential risks.
- Data Security and Compliance: Ensure that data handling and storage practices adhere to industry best practices and regulatory requirements, including data privacy and security.
- BI Training and Education: Conduct training sessions and workshops to increase BI awareness and data literacy among employees, empowering them to leverage data in their daily operations.
- Continuous Improvement: Stay up-to-date with industry trends, emerging technologies, and best practices in Business automation tools and analytics. Propose and implement process improvements and innovative solutions to enhance BI capabilities.
Education / Professional Qualification
Experience:
- Bachelor’s Degree in Computer Science, Software Engineering, or a related field. A Master’s degree is a plus.
- At least 8-10 years of proven work experience specifically in consulting, manufacturing, food, and beverage industry.
- Proven experience (typically 10 years) in software engineering, with at least 5 years in a managerial or leadership role.
- Strong technical background with hands-on experience in platform development and services architecture.
Key Skills & Competencies:
- Proficiency in programming languages such as Java, Python, C++, or similar.
- Familiarity with cloud-based technologies, microservices, and containerization (e.g., Docker, Kubernetes).
- Experience in building and scaling large-scale distributed systems.
- Solid understanding of software development methodologies, agile practices, and DevOps principles.
- Excellent leadership, communication, and interpersonal skills to foster a collaborative and high-performing team culture.
- Strong problem-solving abilities and a data-driven approach to decision-making.
- Knowledge of security best practices and data protection standards.
- Previous experience in the development of platform services for SaaS applications is a plus.
- Proficiency with technologies related to Kubernetes, containerization and infrastructure such as Docker, Helm, Kustomize, Terraform, Pulumi, etc.
- Knowledge of programming languages such as Python, Java, JS, and Go.
- Familiarity with DevOps best practices and CI/CD tools.
- Proof of hands-on installation and commissioning experience in electrical and industrial process automation.
- Project management knowledge relative to scope, time, quality, and cost.
- Instrumentation, calibration, and component selection.
- Pro-active, attention to detail and solution-oriented
- Excellent communication skills – Report writing skills is essential
- Energetic, independent, and self-driven
- Time management skills.
- Good knowledge of electrical panel design, wiring, and components identification.
- Ability to work effectively in a team
- Ability to deliver quality service always
- Strong analytical, logical, and problem-solving abilities
- Energetic, independent, and self-driven
- Willing to travel locally and internationally.
Job Title: Frontend Engineer
Location: Lagos
Employment Type: Full-time
Job Summary & Purpose
- We are looking for a developer responsible for building applications to help drive internal process automation, including anything from back-end services to their client-end counterparts. Your primary responsibilities will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality product is essential.
Responsibilities
- Coordinate with development teams and designers to develop web applications that run on numerous platforms
- Using React Native, design and develop user interface components for web and mobile apps.
- Troubleshoot issues and improve front-end performance
- Write reusable, effective, as well as scalable code and create interchangeable front-end modules
- Understand clients’ needs to build apps in stipulated time periods
- Make use of additional libraries to make asynchronous API calls as well as improve the performance of the web/mobile apps
- Plan the data and presentation layer of the applications’ front-end
- Translate application storyboards and use cases into functional applications
- Design, build, and maintain efficient, reusable, and reliable software
- Ensure the best possible performance, quality, and responsiveness of applications
- Help maintain code quality, organization, and automatization
Education / Experience Requirements
- Interested candidates should possess a Bachelor’s Degree / Master’s Degree in relevant fields with 5 – 7 years work experience.
- Should be able to communicate fluently in simple and clear English
- Experience working with finance and payment-related workflow services is a must
- Minimum of 5years’ experience
- Experience working in an Agile delivery environment is plus
Knowledge, Attitude, and Skills:
- Strong knowledge of HTML and CSS
- In-depth knowledge of React.js and its fundamentals
- Knowledge of UI/UX designs and wireframes
- Hands-on experience with React tools like Webpack, Enzyme, React.js, Flux, and Redux
- Strong knowledge of Flutter Framework and in-depth knowledge of Ionic framework is plus
- Ample knowledge working with REST / SOA/ SOAP Based APIs using PHP and .Net Core
- Deep understanding of Microservices architecture and CI/CD.
- A strong knowledge of Agile Methodology is a plus
- Familiarity with JavaScript framework (VueJS/Angular)
- Strong understanding of object-oriented programming
- Skill for writing reusable PHP libraries
- Familiar with various design and architectural patterns
- Knack for writing clean, readable code
- Understanding fundamental design principles behind a scalable application
- Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools Bitbucket, GitHub
- Understanding of USSD code-based programming is a plus.
Job Title: Head, Solution & Data
Location: Lagos
Employment Type: Full-time
Job Description
- The ideal candidate will have at least 7 years of experience in software development and will be responsible for managing the full software development lifecycle, from design to deployment.
- You will work closely with our product and project management teams to ensure the successful delivery of software products and services.
Key Duties & Responsibilities
- Manage and lead the software development team, providing guidance and support to ensure the delivery of high-quality software products and services.
- Develop and implement software development strategies that align with business goals and objectives.
- Collaborate with product and project management teams to define product requirements and development timelines.
- Manage and prioritize the software development roadmap to ensure on-time delivery of products and services.
- Ensure adherence to software development best practices, processes, and methodologies.
- Continuously monitor and improve software development processes and procedures to increase efficiency and effectiveness.
- Stay up-to-date with the latest industry trends and technologies to ensure the use of the most appropriate software development tools and methodologies.
- Develop and manage relationships with external software development vendors and partners.
- Provide regular progress updates and reports to senior management.
Essential Experience, Skills and Qualifications
Hard Skills:
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related field.
- At least 7 years of experience in software development, with at least 3 years of experience in a leadership or management role.
- Proven experience in managing software development teams and leading the full software development lifecycle.
- Strong understanding of software development best practices, processes, and methodologies.
- Strong experience with one or more programming languages such as C#, Java, Python, or JavaScript.
- Experience with one or more software development frameworks such as .NET Framework, Spring, or Django.
- Strong understanding of database systems and experience with SQL such as SQL Server, MySQL, PostgreSQL, or MongoDB.
- Experience with RESTful APIs and microservices architecture.
- Strong understanding of web application security best practices.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Experience with DevOps CI/CD tools such as Jenkins, Git, GitLab.
- Proficiency with Agile methodologies.
- Experience with containerization and serverless computing
- Experience with Azure Apps services.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
- Exceptional analytical and problem-solving skills
- High degree of initiative, dependability, and ability to work with little supervision
- Inherently demonstrate a high level of integrity and trustworthiness
- The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems
- The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.
Job Title: Support Engineer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description
- Provide technical support service via phone, email, and other channels as required to clients.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper follow up and closure of all pending tickets.
- Interact with customers to provide and process information in response to complaints and inquiries.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship
Personal Responsibilities
- Report to the Head of Department.
- Respond to client complains in a proper and professional manner.
- Should maintain a high level of personal responsibility.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by the Manager.
- Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
Academic / Education Qualifications
- Preferred B.Sc / HND in Computer Science.
Certifications:
- CCNA is preferred.
- MCP is preferred.
Experience:
- 2 – 5 years work experience.
- A previous experience in support or IT department
Technical Skills:
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
Key Skills & Competencies:
- Interpersonal relationship.
- Maintain a good communication and interaction with customers and colleagues.
- Self-learner.
- Communications skills, both verbal and written.
Language Qualifications:
- Good verbal and writing skills in English are mandatory.
Job Title: Internal Control Officer (Automobile)
Location: Lagos
Employment Type: Full-time
Essential Duties
- Ensure compliance and smooth functioning of the Group Internal Control Standards within the various entities in Nigeria.
- Conduct self-assessment of the main Internal Control and Management standards defined in the PACI Guide.
- Identify existing and potential risks that the Business Units Operating in Nigeria face and develops solutions to prevent re-occurrence.
- Develop audit plan with Finance Director that include risk management & Control, Financial reliability & compliance with regulations.
- Ensure compliance and respect of the internal Control and management standards defined by Group.
- Prepare reports following audits and assignments that reflect audit result and documents processes.
- Analyze and reconcile the Degonte claims with files vis-a~-vis information in incadea and follow –up to ensure the claims are timely settled.
- Review manufacturer warranty reconciliations. Balance sheet reconciliation and analyse job cards.
- Check fuel consumption (Vehicles, sites, houses) and tracking the vehicles.
- Recommend internal Control actions to reinforce compliance with PACI rules.
- Share management best practices in the BU’s
- Report in a timely manner the information collected and stay tuned with updates related to good practices and Group instructions.
- Provide training on policies and controls from time-to-time within the BU and the Group.
- Supervise stock –takes on monthly and annual basis for Vehicles, Trucks,Machines, Parts, Fixed Assets inventory & Spare parts.
- Investigate and explain the discrepancies identified during the stock takes and get Management approval.
- Any other tasks as may be assigned from time to time by Finance Director.
Academic Qualification
- Bachelor’s Degree in Law, Finance, Business Management, or a related field.
Experience:
- 1 – 5 years’ proven experience internal Controller role.
Skills / Value / Attitudes:
- Good knowledge of Tracking hardware and software
- Excellent knowledge of MSOffice Packages and IT System.
- Excellent communication and presentation skills
- Strong work ethic with good interpersonal skills
- Entrepreneurship.
- Agility
- Performance
- Proactive and Passionate
- Detail-Oriented
- Integrity and Agility
- Team Player.
Job Title: Field Engineer
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
Installation and Configuration:
- Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
- Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
- Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
- Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
- Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
- Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
- Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
Customer Service and Communication:
- Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
- Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
- Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
- Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
- Ensure installations are completed according to company standards, policies, and regulatory requirements.
- Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
- Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Qualifications and Skills
- High School Diploma or equivalent; Technical Certifications or Degree in a related field is a plus.
- Proven experience in network installations, preferably within an ISP or telecommunications environment.
- Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
- Proficiency in troubleshooting network connectivity issues and resolving technical problems.
- Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
- Excellent communication and customer service skills to interact effectively with customers and internal teams.
- Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
- Valid driver’s license and willingness to travel to customer sites as required.
- Physical ability to lift and move networking equipment during installations.
Job Title: Network and Systems Engineer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Duties and Responsibilities
- Provide technical support for Corporate clients.
- Design, implement and support IT, Security and Network Solutions for corporate clients.
Personal Responsibilities
- Report to the Head of Department.
- Responsible for all assigned equipment to his team.
- Should maintain a high level of personal responsibility in order to be an example to his colleagues.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by his Manager
- Keeping up to date with departmental and company notifications via Emails, Notice board,s and other mediums
- Keeps himself up-to-date with the technologies required by companies.
- High ability and readiness for any urgent intervention at client sites to meet SLAs.
Technical Skills
- Good knowledge of Routing and Switching.
- Good knowledge VLAN, Trunks and VPN networks.
- Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
- Good Knowledge in Servers OS: Windows and Linux
- Good knowledge in Microsoft Active Directory and Exchange.
- Very Good knowledge in IP Subnets.
- Knowledge in Virtualization.
- Ability to design topologies and provide consultancy for corporate customers.
- Ability to assess and troubleshoot networks, systems and IT Security.
Qualification & Skills
- BSc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
- CCNA is a must.
- Sophos/Cyberoam certification is a must.
- Interpersonal relationship.
- Maintain good communication and interaction with customers and colleagues.
- Team leadership (or team player).
- Communication skills, both verbal and written.
Experience:
- Minimum of 5 Years of experience in deploying ICT infrastructures is mandatory.
- Hands on experience in Networks and Servers.
Job Title: NMC Operator
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Objective
- To provide first and second level support on all Company’s products and services.
- To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.
Responsibilities
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform documented network configuration procedures.
- Pro‐actively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to officer on duty.
- Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
- Provide scheduled and on‐demand traffic analysis reports.
- Maintains inventory of equipment acquisitions, installations, designs, and modifications.
- Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
- Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
- Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
- Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
- Optimizes Company’s network performance and clients service delivery meeting.
- QOC metrics per client SLA’s.
- Employees will be required to follow any other job‐related instructions to perform.
Academic Qualification and Experience
- B.Sc / HND in Computer Science / Engineering or other related course
- 2+ years experience as network engineer preferable in an ISP/Telco environment.
Key Skills & Competencies:
- Self‐motivated and capable of working in a cross‐functional team.
- Clear written and verbal communication skills, good telephone manner.
- Practical, accurate and precise.
- Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
- Experience of network management.
- Good knowledge of networking equipment administration.
- Cisco CCNA/CCNP certification.
- Confident in MS office applications (particularly Excel).
- Able to work on a 24/7 shift Rotation and available for weekend/public holiday
- Ability to efficiently and effectively perform the technical requirements
- Solid troubleshooting, problem solving, and analytical skills
- Ability to prioritize effectively and work with a sense of urgency.
Salary
Very Attractive.
Application Closing Date
4th August, 2023 at 3pm.
Method of Application
Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the Job Title as the subject of the mail.
Note: Any application received after the closing date will be automatically rejected.
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