Ongoing Recruitment at Mastercard Nigeria

Mastercard – Mastercard is a global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the positions below:

Job Title: Senior Counsel Regulatory Affairs, EEMEA

Job ID: R-153346
Location: Lagos, Nigeria
Job type: Full-time

Job Description
The Senior Counsel, Regulatory Affairs Eastern Europe Middle East and Africa role will assist in managing various regulatory matters arising in the EEMEA region of Mastercard. This individual will:

• Support  the development and execution of regulatory strategy in the region
• Proactively engage with central banks across the region to advance Mastercard’s business strategy across markets
• Engage on the timely submission of regulatory filings and develop responses to requests in accordance with internal processes and procedures
• Guide the organization by providing regulatory advice on various matters arising at the individual country level as well as the region level
• Participate in multi dimensional projects across business units/regions, successfully navigating throughout the organization by partnering effectively with individuals from other departments and delivering results
• Participate in the defense of the company in proceedings or quasi- proceedings with regulators in the region
• Evaluating and identifying EEMEA and country level regulatory risk and support the teams with assessing and implementing controls to mitigate risks
• Work in close collaboration with the EEMEA Public Policy and Region Counsel teams

Requirements

• Interested candidates should possess relevant qualifications and work experience.

COVID-19 Considerations

• We value the safety of each member of our community because we know we’re all in this together.
• In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.
• In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
• In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.
• Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.
• Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate Managing Consultant, Advisor

Job ref.: R-154872
Location: Lagos, Nigeria
Employment Type: Full-Time

Job Description
Associate Managing Consultant, Advisors Client Services:

• The Advisors Client Services team is a key differentiator for Mastercard, delivering the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
• We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.
• Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Advisors Client Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
• We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.
• Make an Impact as an Associate Managing Consultant
• As an Associate Managing Consultant, you will have the opportunity to lead key client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, digital marketing, or data and analytics. Working with technology and data, you will generate key hypotheses and independently structure workstreams covering client problems.
• Overseeing the day-to-day work of the project Client Services team, you will identify creative and useful analyses to address client problems, synthesize analyses into clear, sound recommendations, and create effective, impactful storylines and slides.
• Responsibilities within project management will include building strong relationships with mid-level client management and independently assessing client agenda, internal culture and change readiness.
• In leading the problem-solving process to drive high-value decisions, you will also have the opportunity to mentor junior teammates and contribute to the firm’s intellectual capital and solution development.
• At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
• Bring your Passion and Expertise

Qualifications

• Undergraduate or Master’s Degree and at least 3 – 5 years of work experience after completing your undergraduate degree.
• Experience in a consulting organization as a consultant.
• Experience directly managing multiple people across multiple workstreams.
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges.
• Exposure specifically in payments and / or retail banking or merchants preferred.
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s).
• Demonstrated ability to build trust-based relationships with both junior- and senior-level client contacts.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred.
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations.
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
• Integrity: Commitment to Mastercard’s values of honesty and integrity with a willingness to embrace and learn from our mistakes.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Technical Architect

Job ref.: R-144813
Location: Lagos, Nigeria
Employment Type: Full-Time
Reports to: Customer Solutions Center Lead (CSCL)

About the Role
Technical Architect:

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Customer Solution Center Technical Architect is provider of deep expertise on solution architecture to ensure feasibility of bespoke implementation. Working together with solution architect and solution specialists, Technical Architect understands details of proposed bundles & solutions to manage technical implications and to assess how they can be implemented with clients.

Key Responsibilities
Act as a technology expert for their geography or segment portfolio:

• Understand clients’ needs and current technological stack.
• Closely coordinate with solution specialists to understand product functional capabilities and technical integration requirements.
• Works with solution architect and solution specialists to recommend new needs-based solutions & bundles to customers to address key customer “pain points.”
• Provide internal intel to the CSCL/Solution Architect on what is ready and roadmap timelines from a technology perspective

Support CSC value proposition development and sale:

• Defines a locally relevant and globally scalable solution design based on existing Mastercard and partner 3rd party assets.
• Provides techno-functional support in pre-sales narrative development and client conversations.
• Leads pre-scoping, pre-sales technical discovery and mapping to client environment.
• Map technical specifications of the proposed solution to the client architecture.
• Bring technology related budget discussions, in collaboration with Finance, to SA and squad team for problem solving.
• Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market.
• Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment.
• Closely coordinate with Market Delivery/TAMs or O&T Technical Consultants to ensure that post-sales handover is smooth.
• Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out.
• Address technical concerns, ideas and suggestions related to proposed value propositions

Knowledge, insights and best practice sharing:

• Shares best practices with Technical Architect community.
• Provides input to the product/solution groups and technology leads to enhance their product/solution and platforms to meet the needs of customer sin the market

All About You

• Bachelor’s Degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
• Operational /technical background within the payments and financial services industries.
• Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.
• Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers).
• Experience in product development and/or business analysis.
• Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture.
• Understanding of APIs or working in new product development/innovation departments.
• Prior knowledge of Mastercard Products and Services is a plus.
• Problem solving, product documentation, and project management skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, SME Products, Sales Specialist

Job ref.: R-144814
Location: Lagos, Nigeria
Employment Type: Full-Time

Job Description Summary

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
• They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
• Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional Commercial Products lead).

Key Responsibilities
Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment.
• Accountable for having a deep understanding of the assigned product, service or platform.
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities.
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Support CSC value proposition development and sale:

• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition.
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition.
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

Drive localization, market enablement and support sales:

• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness.
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship.
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and Best Practice Sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA.
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.

Required Skills

• Deep technical expertise in assigned product, service or platform capability.
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms.
• Clear ability to problem solve and understand relationship with the client’s needs.
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers.
• Strong communication skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Analyst, Product Delivery

Job ID: R-147470
Location: Lagos, Nigeria
Job type: Full-time

Overview

• Responsible for the project management and delivery of new and complex products/platforms and services
• Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on new and complex products and the most effect means of delivery
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated

Responsibilities

• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs
• Supports Product Delivery teams, internal partners and key stakeholders to provide support in a market or region
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

Requirements

• Moderate professional experience in financial services, cards, payments or another related field
• Understands Mastercard’s product delivery process
• Experience working at Mastercard facilities and on Customer business locations.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Country Lead, Program Communications

Location: Lagos, Nigeria

The Work at the Foundation

• We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
• The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators, young people, and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
• We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

Understanding Canada Programs at the Foundation

• The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways. The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 30,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.
• As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities. We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation. The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.
• The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation. While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.
• If you are a communication specialist ready to build something new and increase your impact, read on!

The Opportunity

• As the Lead of Program Communications, you will work as an integral part of the country team giving support to the Country Head and her/his team
• Collaboration with our partners’ communications point persons to ensure alignment in all related communications, agency and brand management is an integral part of the role.
• This position will have technical oversight from the Head of Program Communications.

Ways You Can Contribute

• Work with the country program team to develop and strengthen innovative communications models and channels, including the use of both traditional and new, emerging methods, to engage in more impactful ways with and within a range of constituencies.
• Develop country program communications portfolio and ensure effective implementation in support of program objectives. This includes effective deployment of social media and other digital tools to reach a range of audiences. Work closely with agencies and consultants.
• Contribute to reputation and brand positioning for the portfolio. Work closely with country colleagues and Head of Program Communications to frame findings and insights from country programs into information that is consumed by decision-makers in Africa. This also includes the engagement of the in country subject matter experts in relevant and high-impact forums to advance the Foundation’s Young Africa Works strategy.
• Cultivate relationships with top journalists, bloggers, and other media influential in the country. Work with youth ambassadors to elevate voices and views of young people.
• Craft messages and program communications strategies that are thoughtful and positioned to reach priority audiences including governments, private sector, other funders, and youth.
• Improve the quality of communications through the development of new skills and tools and enable adoption of innovative communications methods with the goal of improving execution.
• Develop and manage country budget for program communications portfolio.
• Align with a culture of high performance, willingness to learn, perpetual curiosity, and results orientation.
• Liaise closely with Lead, Internal Communications, People & Culture, and other internal stakeholders & consultants to grow ‘Oneness’ in the Foundation.
• Develop and implement internal communication strategies, plans and materials to communicate the Mastercard Foundation’s messages, stories, strategies and issues to employees and internal stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Other duties as required by business needs.

Who You Are

• You have a Degree in Communications and/or a related field
• You have at least 8 years relevant experience in communications working in advertising, news agencies, public relations, current affairs and in particular development programs
• Have a strong network and can work easily with media
• Have a demonstrated ability to lead successful communications campaigns with a focus on development and human stories using both mainstream and social media
• A compelling storyteller with demonstrated ability to frame compelling content for various audiences
• You have demonstrated experience on brand positioning and management
• Demonstrated extensive and professional use of social media (Twitter, Facebook, YouTube, Instagram among others)
• Proven and demonstrable capacity to develop a vast follower and friend base within the social media;
• Direct experience working with digital, print, radio, and television journalists
• Proven ability to edit materials and review/adapt them to fast changing situations, exercising, and promoting creative thinking;
• A confident communicator with excellent interpersonal, analytical, presentation and editorial digital skills;
• Outstanding social and intercultural skills and proven ability to multitask and work to deadlines, sometimes under pressure.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• You have a commitment to Mastercard Foundation’s values and vision.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Senior Solution Specialists in large CSCs may manage a team of Solution Specialists