Latest Employment Opportunities at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the positions below:

 

Job Title: PS Core Operation & Maintenance Engineer

Location: Nigeria
Job type: Full-time

Key Accountabilities
PS Core, Operations to ensure Uninterrupted Voice and Data Service Delivery:

  • Perform day to day operations & management, fix alarms and resolve incidents, prepare daily health check status and report to TL
  • Perform Change Management, performance & optimization through O&M and Performance Management processes 2
  • Ensure all Faults, Trouble Tickets & Incidents are recorded and addressed within SLAs. Documentation of all such events are prepared with RFO, RCA and RCF. Weekly and monthly report of such incidents are prepared to do analytic study on them by TL and reduce incidents
  • Implement all BISP related tasks and perform duties within BISP framework.
  • Perform NOC integration for alarm reporting & escalation.
  • Execute patches and support update/upgrade process
  • Perform ATP, UAT on services and nodes
  • Support TSG team in resolving customer complaints

Update Documentation:

  • Update Solution document, HLD, DLD, LLD along with Network Diagram
  • Keep document management updated

Capacity Optimization, Availability & Performance Management:

  • Perform adequate day to day capacity optimization, of all nodes, interfaces MPC/EPC & AAPCN related Nodes – in accordance with network growth and projections.
  • Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team

Support in Expansion & Evolution of Core Network:

  • Understand the business requirements and impact on the IP backbone and data network infrastructure.
  • Support expansion of nodes well in advance. .
  • Support evolution of AAPCN to best industry practices.

Employee Engagement:

  • Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders

Vendor/Partner Engagement:

  • Ensure that the Vendor Customer Support and supplier vendors are engaged at all times to deliver high quality output expected first time right.

Educational Qualifications & Functional / Technical Skills

  • Bachelor’s / Master’s Degree in Telecommunication / Electronic Engineering  / Computer Science
  • Detailed working Telecommunications Knowledge
  • Analytical and Presentation skills
  • Detailed understanding of IP/MPLS and its role in the Telecommunications industry.
  • A basic understanding of 3GPP /ITU-T and ETSI standards is required.

Relevant Experience:

  • 2-5 years hands-on working experience in large Mobile Network Operator with the MPC or EPC domains.
  • Multivendor experience – Including experience with Charging nodes interaction in data networks.
  • Good understanding of the commercial deployment of EPC/LTE, which could includes hands-on operations, test and/or deployment. Understanding of the evolution of 3G networks moving towards 4G.
  • Detailed understanding of IP technology
  • Tracing and analysis acumen and experience on end to end E2E service flow.
  • Experience on Sy, ESy, Pre-Sy, PCRF interactions with Charging System
  • Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
  • Experience in measuring and analyzing network KPI ‘key performance indicators’.

Other requirements:

  • Personal Integrity and good interpersonal relationship
  • Highly organized and good at implementation
  • Self-motivational skills
  • Good analytical and problem solving skills.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: PS Core Planning Engineer

Location: Nigeria
Job type: Full-time
Level: Mid-Senior

Job Purpose

  • This role is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
  • The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks
  • Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network
  • In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities
PS Core Planning and Architecture:

  • Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
  • Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
  • Ensure projects are aligned with the Annual Operating Program (AOP) specifications
  • Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
  • Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap

Detailed and Effective Documentation:

  • Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
  • Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
  • Prepare and update network designs to reflect most recent changes in Network architecture/capacity.

Capacity Planning and Optimization:

  • Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions – in accordance with network growth and business projections.
  • Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
  • Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
  • Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
  • Periodically revise and optimize signaling traffic towards charging system and other peer nodes.

Expand & Evolve Core Network:

  • Understand the business requirements and impact on data network infrastructure.
  • Responsible for planning all expansion of nodes well in advance.
  • Plan evolution of PS core network to best industry practices.

Employee Engagement:

  • Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
  • Hold necessary Kick off meetings with stakeholders where/when required.
  • Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders.

Vendor / Partner Management:

  • Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
  • Hold recurrent

New Initiatives:

  • Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
  • Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.

Time Management:

  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

  • Bachelor’s / Master’s Degree in Telecommunication / Electronic Engineering / Computer Science
  • Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
  • Strong Analytical and Presentation skills
  • Knowledge of 3GPP/GSMA standards
  • Detailed knowledge of Diameter Routing and Data Analytics platform
  • Understanding of NFV and Native Cloud Operations

Relevant Experience:

  • 6 – 8 years of work experience in large Mobile Network Operator within the PS core domain
  • Multivendor experience HUAWEI, ERICSSON platforms is preferred
  • Hands-on Experience with Ericsson PS core nodes will be an added advantage.
  • Good Experience with Project deployment of key network systems from initial design to full operational handover
  • A thorough understanding of Network KPIs and their use

Other Requirements:

  • Personal Integrity and good interpersonal relationship
  • Personal tenacity to succeed
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
  • Professionalism in delivering daily services
  • Innovative and Entrepreneurial in managing challenging situations.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Manager, CS Core Design Planning & Opt

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • The role will define the optimal topology of the circuit switched core network to meet a premium service level and architecture;
  • To evaluate network design and define integrated planning/implementation criteria and guidelines with partners for capacity management and dimensioning of the core network;
  • Also would evaluate delivery of CS core projects to designed SLAs whilst exploring the most efficient ways to deliver any new functional requirements placed upon the CS Core Network by 2G/3G/LTE access technologies.

Key Accountabilities

  • Optimal and Resilient Unified Core Network architecture to assure efficient and uninterrupted delivery of voice & next generation multimedia services
  • Drive planning and design excellence by providing quality solutions to business requirements at reduced cost/time.
  • Plan and facilitate the long term network evolution of CS core network within best industry practices with a side emphasis on improving CAPEX productivity and service offerings for competitive advantage.
  • Facilitate the establishment of high levels of reliability and redundancy in the core network.
  • Ensure that all CS core nodes (MSS, MGW, TSC, HLR, STP, etc.) are functional as per the business and network requirements including those in the EPC/LTE domain.
  • Effective lifecycle management of core elements under responsible area.
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Detailed and Effective Documentation:

  • Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
  • On concept of solutions proffered and prior to implementation, documentation in the form of SD, HLD and LLD designs should be prepared to include technical functionality, platform design and platform integration with relevant network elements.

Capacity Planning:

  • Ensure proactive network dimensioning and perform adequate expansions to cater for increasing traffic requirements.
  • Perform adequate dimensioning, of all MPC/EPC related Nodes – in accordance with network growth and projections.
  • Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations.
  • Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
  • Ensure projects are aligned with the Annual Operating Program (AOP)
  • Liaise with partner teams, Airtel HQ and other departments to evaluate progress and seamless delivery of Core network projects and deployment of key networks systems from initial design to full operational handover.
  • Derive maximum commercial benefit from CAPEX commitments in terms of injected capacity and services by ensuring all dependent enablers and functionality to deliver optimum services are fully implemented and functioning according to design specification

Employee Engagement:

  • Provide consultation services to relevant business units including Liaison with Marketing and IT for new products and services.
  • Hold necessary Kick off meetings with stakeholders where/when required.
  • Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders.

Vendor/Partner Management:

  • Ensuring that the MS/MC partners deliver the projects to the high quality expected first time right.

New Initiatives:

  • Engage with business teams to understand functional needs/business problems and concerns and come up with possible plans/solutions to address these requirements cost effectively
  • Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.
  • Analyze business requirements and processes before converting ideas to solution design of new services; where required research into new technology and development in Telecommunication industry with regards to Voice and Multimedia services.

Time Management:

  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills
Any of the following:

  • Bachelor’s / Master’s of Telecommunication / Electronic Engineering Degree
  • Detailed working Telecommunications experience with sound knowledge of mobile network planning and optimization
  • Previous O&M understanding would also be a benefit
  • Analytical and Presentation skills
  • A basic understanding of 3GPP /ITU-T and ETSI standards is required

Relevant Experience:

  • Minimum of 5 years varied experience in planning, implementation, operation and maintenance with a Mobile Telecommunications Network Operator or Vendor
  • Vendor experience – HUAWEI, ERICSSON, ALCATEL LUCENT platforms and packet core architectures – Including Charging nodes in data networks.
  • An excellent understanding of the underlying IP transport networks with applications to converged networks would be of much added benefits.
  • Experience of the commercial deployment of a mobile/enhanced core network, which could include design, test and/or deployment.
  • Good understanding of Interrelated domains (circuit & packet core, online & offline charging, IN protocols, next generation technologies e.g. IMS) required.
  • Also a very good understanding of access network technologies (BSC, RNC) as related to core and the evolution of 3G networks moving towards 4G.
  • Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
  • Good project management knowledge
  • Experience in measuring and analyzing network KPI ‘key performance indicators’

Other Requirements:

  • Personal Integrity and good interpersonal relationship
  • Personal tenacity to succeed
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Service Assurance Lead

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • The role ensures support on the end-to-end management of KYC data base by ensuring strict adherence to regulatory requirements on new customer acquisition. It also seeks to ensure time-to-time review and seeking ways of enhancing complete registration of Airtel customer base.
  • The role ensures continuous optimization and improvement of business processes towards achieving excellent customer experience.
  • It identifies, highlights and addresses customer pain through CSD processes improvement, Voice of the customer initiatives and Knowledge portal management. It, also, ensures maintenance and tracking of Quality of Service KPIs records and performance to guarantee regulatory compliance. Owns the VOC process of the organization.
  • It ensures complete cycle of service assurance in all the regions in Nigeria while ensuring costs and time savings for the organization.

Key Accountabilities
Business KYC Management (GADs Support Function):

  • Consolidation of Agile and Seam fix registration data from IT: Manual collation of data from both data base and mapping them to zones and managers, isolating group registrations before 5am daily for audit compliance check)
  • Daily customer registration management for compliance audit.
  • CX agile DB creation & management: Create and update CX agile DB version since access IT Agile DB was still in development stage)
  • Compliance reporting and barring management: Various levels of barring listed below is managed to avoid business compliance exposure)
  • Monthly GAD no KYC compliance management
  • Non-compliant daily barring
  • Incomplete registration barring
  • Incoming traffic no reg barring
  • Pre-reg barring & compliance barring report.

Quality of Service KPI Measurement, Reporting and Record Keeping:

  • Work with relevant teams in CSD to implement Quality of Service KPI performance measurement/management systems.
  • Coordinates the measurements of Customer Service KPIs according to the regulator’s stipulated Measurement Method.
  • Works with the regulatory department to ensure they submit measured KPIs to regulator(NCC) and ensure availability of real-time performance data from the performance measurement or management systems.
  • Coordinates timely publishing of measured KPIs, with the content and formats prescribed in Regulation of the Quality of Service Regulation, 2012 or as may otherwise be directed by the regulator and the organization.

Audits & QMS(Quality Management System) Awareness:

  • Drives the approved process awareness and adherence culture in the assigned function guides and Support the Audits vertical and facilitate audits to drive process compliance across functions
  • Ensures closure of issues raised out in audits .Also drives control excellence program along with Internal Audit team to proactively identify and close gaps in assigned function.

Process Design and Reengineering:

  • Captures the VOC from the function and work in consultation with BPR team lead for Process and Policy Design and Reengineering, Designing SOPs and Check sheets, monitors and reports process KPI performance.

VOC Suites & CSAT Research/Survey:

  • Involves in survey and competition intelligence functions in all the regions in Nigeria in order to drive improvement actions towards better CSAT scores in the industry and make ANG the number one player
  • Conduct monthly product( Voice, Data & VAS) user experience assessment in all regions to ensure no revenue leakage and excellent customer experience
  • Coordinate the process for senior management staff to capture customer(HNIs) feedback in order to identify and address customer pain points.
  • Follow through on all identified VOC issues and ensure resolution.
  • Coordinate monthly survey amongst customers in all regions to find their service experience in different regions.

DB Management Kyc & Reports (GADs support Function):

  • CX KYC recon base management: Business source of KYC registration data
  • KYC non-compliance(barring & recovery) DB management: Daily barring of flagged non-compliant numbers, sms sent to such numbers for possible recovery and unbarring. These data maintenance and daily update)
  • NCC ESCALLATION BASE
  • GAD Inactivity Data base: Daily GAD is received from Marketing and loaded into inactivity DB to enable us report on the Nigeria Performance to the group daily)
  • Weekly and Monthly performance reports: This informs detailed data interpretation and action).

FIELD SUPPORT (GADs support Function):

  • Non-active provisioning escalations : Issues involving mismatched provisioning, is resolved through detailed investigation and correction for customer satisfaction
  • KYC barring escalation support: Cases ranging from failed automatic unbarring of customer line due to KYC is handled manually)
  • Manual system name change update
  • Sim swap data verification and support
  • Group DAILY KPI report
  • Opco Monthly Tracker report: Nigeria opco data source in terms of KYC compliance governance and inactivity base management)
  • MD certification sign-off
  • NCC non-compliant Data management: Weekly confirmation and reporting of recovered msisdn from the regulator escalated base to avoid compliance exposure and sanction.

Educational Qualifications & Functional / Technical Skills

  • Bachelor of Science in any Social Science

Relevant Experience:

  • Must have: Minimum of 8 years of experience in telecom industry, out of which 3 years must be in customer service with exposure to quality and service assurance management.

Other requirements:

  • Excellent Interpersonal management skill
  • Perseverance
  • Planning and coordination
  • Decision making
  • Analytical skills
  • Negotiation and influencing skills
  • Good Team spirit
  • Highly Detailed

Please note that only shortlisted candidates will be contacted.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Process Compliance Manager

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
  • The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
  • This role will help institute, implement and monitor Risk and compliance processes across the organization to ensure we comply with legal and regulatory requirements and company policies.
  • The role would help provide Assurance to the Executive Management Committee and the Board on the adequacy of and compliance to Governance, Risk and compliance processes within Airtel Nigeria.
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Key Accountabilities
Process / Policy Compliance:

  • Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
  • Create interface & co-ordination to ensure compliance to policies, process and procedures for the Company.
  • Constantly engage with assigned functions at Group and at the OpCo to align the processes and closure of all open issues
  • Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
  • Drafting of Internal audit quarterly update to the business.

Improvement Projects:

  • Identifies and drive projects for assigned functions both – Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
  • Computation of quarterly internal assurance score
  • Project support for automation of IA reporting functionality.

Best in Class Processes are in Place and Adhered to:

  • Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
  • Ensure that functional processes add value to the business.
  • Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
  • Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Effective Interface with Internal Assurance group team:

  • Effective engagement with the IA group team to define the audit and gap areas.
  • Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
  • Effective implementation of the learning tracker action items for the OPCO
  • Ensuring all the audit observations of the OpCo’s are effectively closed.
  • Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
  • Interface with IA and assigned functions for audits and closures.

Enterprise Risk Management:

  • Ensure the implementation of the Group’s Enterprise Risk management framework across all functions and operating companies (OpCo)
  • Progress monitoring and reporting of mitigations actions for all identified risks
  • Work with various functions and operating companies to ensure new risks are proactively identified and mitigation plans created
  • Deliver Risk management training and education programs to promote Risk management knowledge and awareness within the company
  • Prepare regular Risk Reporting deck for the Executive management committee and the Board Audit Committee.

Compliance Management:

  • Develop and update relevant manuals, policies and procedures for risk and compliance management
  • Ensure the implementation of all Group compliance policies and procedures at the OpCo level
  • Design and perform regular Compliance monitoring and testing reviews to ensure that all compliance policies are being complied with across various functions within the organization
  • Work with respective functional teams to design and implement corrective actions mitigate all compliance exceptions identified
  • Actively monitor and prepare guidance notes for new Regulations or changes in regulations at both the Group and OpCos
  • Provide in-house general compliance advisory services for all functions / teams
  • Design and provide compliance training to staff.

Ethics & Culture:

  • Implement ethics and compliance programs within the company
  • Develop and implement innovative ways of communicating the company’s ethics and compliance programs throughout the organization
  • Ensure the company’s disciplinary & consequence management procedures are complied with for all disciplinary cases
  • Train both new hires and existing employees on the company’s ethics programs and processes.

Board Audit Committee:

  • Prepare routine compliance reports to the Board Audit Committee
  • Support the reporting at the local board audit committee through:
  • Maintaining a calendar for meetings
  • Timely preparation of the Board Audit Committee papers
  • Engagement with OpCo EXCO members on the issues to be reported to the Board Audit Committee

Educational Qualifications & Functional / Technical Skills

  • A Bachelor’s Degree
  • ICAN or ACCA required
  • CISA an added advantage

Relevant Experience:

  • 10 years of experience in Audit firm
  • Industry experience an added advantage
  • Process Audit experience
  • Exposure to technology, process reengineering and handling decentralized operations is desirable
  • Effective Project management & Co-ordination
  • Commercial and Financial Management
  • Interpersonal Skills
  • Persuasion & negotiation Skills
  • Strong Problem solving skills
  • Excellent written & verbal communication skills
  • Ability to work independently and within tight time frames
  • Good operational knowledge of Risk management & internal control frameworks
  • Experience in designing and performing Compliance monitoring and testing review is essential.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Head, IT Operations

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.

Key Accountabilities
Manage and Control Infrastructure delivery:

  • To put in place the required functions to ensure a quality service from Infrastructure
  • Develop process that delivers the unit as ultimate point of escalation and resolution
  • Develop operational plans with S1 partners that aligns with and delivers on the overall business objective.

Measure and Report Performance:

  • To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
  • Ensure operation expenditure (opex) are in line with approved AOP.

Manage Infrastructure Roadmap:

  • To coordinate and control policies and functions
  • Working with the IT S1, ensure smooth operations and continuous availability.

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:

  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition.

Thought Leadership:

  • Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
  • Ensure 100% availability and optimization of resources within the governing SLAs

Educational Qualifications & Functional / Technical Skills

  • University Degree in Computer Science and other related disciplines
  • Professional qualification in Project Management Techniques
  • Professional Qualification in ITIL and SIX Sigma with focus on IT

Relevant Experience:

  • 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
  • Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
  • Experience on managing diverse and complex platforms and environments

Other requirements:

  • Excellent communication and process management skills
  • Successful background with stakeholder management
  • Energy, drive and fairness, engaging team player
  • Successful background with stakeholder management
  • Results driven.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Lead, Regional Support & Assurance

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
  • To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
  • To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Key Accountabilities
Business Objectives:

  • To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
  • Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
  • Lead by example and secure usage of global process, methods and tools
  • Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
  • Measure, evaluate and improve the performance of the Regional Operations Team
  • To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
  • Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management:

  • Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
  • Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
  • To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
  • To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork
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Educational Qualifications & Functional / Technical Skills

  • Bachelor’s Degree in Engineering / Science with minimum of 5 years relevant working experience
  • Sound knowledge of Mobile Network O&M
  • Analytical and Presentation skills
  • Strategic negotiation skills

Relevant Experience:

  • Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) – Essential
  • Good knowledge GSM Network Operations
  • Proven ability to manage large scale technical resources and third parties – Essential
  • Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
  • Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions – Desired

Other requirements:

  • To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
  • To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team
  • To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement

How to Apply
Interested and qualified candidats should:
Click here to apply online

 

 

 

Job Title: Head, Public Relations

Location: Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Summary

  • Build and sustain positive brand reputation & company image, managing stakeholders expectations (staff, the Media, Regulators, Government, etc) and providing support for marketing & sales activities as well as generating sales lead.
  • Manage relationship with the media, Business Partners and third party agencies and making the brand a more visible brand through increased share of voice, share of space and ultimately stimulating increased share of pocket.

Key Accountabilities
Public Relations Strategy implementation:

  • Assist in developing and implementing a Strategy for PR which will form part of the overall Divisional Strategy required for growing the Brand.
  • Develop Regional PR Strategy &Programmes for the company in line with the recent changes in the Regional Structure.
  • Act as adviser to the Director, Corporate Communications on the role of communication and PR in building and managing the reputation of the company.
  • Implement Strategies for managing the company’s brand awareness and perception through the media.
  • Lead the communication sub-group in the cross-functional team during crisis management

Media Relationship Strategy & General Relationship Management:

  • Develop strategies for managing relationships with the media
  • Supervise the management of Airtel’s relationship with the Media.
  • Assist in managing strategic alliances with 3rd party organizations to leverage company’s activities
  • Ensure high visibility for the Airtel brand by ensuring media coverage for the company’s activities
  • Act as Airtel’s second line spokesman in responding to media enquiries and ensuring the company’s views are clearly expressed in news reports concerning the company.
  • Liaise synergistically with other departments in projecting the company’s strategies, plans and objectives, in line with its vision, mission and values

Consumer Affairs Management:

  • Develop and implement an effective Consumer Affairs leveraging roadmap, providing high visibility for company’s products, services and promotions.
  • Assist in developing PR initiatives to support every sponsorship property
  • Ensure PR mileage for the brands as part of the overall communication and perception management strategy
  • Plan PR campaign and leverage sponsored assets to create positive perception for the company

PR Campaign Management:

  • Ensure that all PR transactions, Agreements, and activities are processed and approved in accordance with the company Delegation of Authority and policies and procedures before committing the company.
  • Ensure that all expenditure on PR are within budget and documented
  • Ensure team work and mutual cooperation by sharing information via meetings
  • Coordinate Regional PR activities
  • Coordinate weekly PR reports or feedback to Management
  • Liaise with the company’s PR consultants for corporate communications purposes.
  • Provide environmental monitoring, intelligence, analysis and feedback services to the Head, Corporate Communications.
  • Advise on public speaking opportunities and assist in the preparation of speeches and presentations for same.

Public Affairs, Advocacy & Regulatory Communications:

  • Provide communications support for key Regulatory activities
  • Liaise with Regulatory, understand company’s position on regulatory matters and provide media support for regulatory agenda including adoption of Mobile Number Portability, SIM Card Registration, etc.
  • Assist in providing communications support for litigation and other legal issues.
  • Provide media support for HR Employee Perception Management

Internal Communications, Digital Communications Management & New Media:

  • Manage the Internal Communications function of Airtel Nigeria
  • Responsible for supporting HR in delivering the Employee engagement agenda
  • Manage the analysis of social conversations and digital programs to determine if Airtel is reaching and engaging audiences in these fast-growing communities
  • Manage online communities and ensure publicity for company’s activities across digital platforms
  • Manage personal engagement with customers using relevant social media platforms
  • Ensure social conversations are positive and favourable to the Airtel brand
  • Identify and build relationship with opinion leaders, influential bloggers, etc
  • Manage crisis and clarify issues relating to the company’s brand’s name, products, services, etc

Reporting:

  • Manage the collation of weekly media coverage reports
  • Manage environmental monitoring through print and electronic media scan
  • Manage and Evaluate the effectiveness of communication Plan & Execution and reporting of results
  • Manage the review and evaluation of PR campaigns

Public Management:

  • Manage all company publications and corporate communications.
  • Edit and produce relevant company magazines to keep staff & other stakeholders informed

Educational Qualifications & Functional / Technical Skills

  • A minimum of Second Class Upper Degree in Mass Communication or Social Sciences, or any related field of study such as Business or Arts
  • Master’s Degree in Business Administration / Corporate Communications and Reputation Management or relevant discipline would be preferred
  • Membership of the Public Relations Institute (NIPR) is obligatory.

Relevant Experience:

  • A minimum of 7 years post-graduation experience, three of which must be in Public Relations in FMCG/Telecommunications Company.
  • Experience in journalism and Public Affairs highly desirable
  • A very broad understanding of the Telecommunications/ cellular industry
  • Proven track record of completing major PR Campaign planning process
  • Wide-ranging contacts in the media and the public are crucial

Other requirements:

  • Excellent leadership and communications skills
  • Excellent flair for writing and public speaking
  • Excellent media network and very deep knowledge of the media
  • High ethical, moral and professional integrity
  • Fluency in English at business level.
  • Personal business effectiveness
  • Ability to travel locally and internationally at short notice
  • Adaptable, accountable and passionate
  • Ability to work under Pressure and for long hours
  • Imaginative, creative and innovative
  • Excellent interpersonal skills
  • Passion for customers.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business needs.

Important Notice

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to it.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview

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