Massive Recruitment at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Contact Centre Officer – Hausa / Yoruba

Job ID: 60940
Location: Nigeria
Job Sector: Financial Services
Work Arrangement: Fully Office Based

Job Purpose

• Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.

Key Responsibilities / Accountabilities
Contact clients and provide pension  service information via outgoing calls:

• Make daily outbound calls as well as assist customers who have enquiries.
• Maintain warm, cheerful and professional responses to clients’ enquiries.
• Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
• Achieve customer loyalty and retention.
• Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
• Telemarketing of SIPML products and services via customer loyalty campaigns

Provide prompt resolution of requests on Remedy Helpdesk:

• Achieve100% treatment of Calls and SMS requests on Remedy Helpdesk within service level agreement.
• Achieve zero error rate in Remedy Helpdesk resolutions and 100% reconciliation of all requests on Remedy.
• Ensure Zero Calls/SMS SLA breaches on Remedy Helpdesk

Process all Transactional Notification Service (TNS) for clients:

• Achieve ≥95% monthly SMS delivery rate.
• Ensure 100% reconciliation of all call/SMS logged requests on Remedy.
• Achieve zero Calls/SMS SLA breaches on Remedy Helpdesk

Document all call information on NAV Notes Management:

• Ensure interactions are captured on NAV for all outgoing Calls as well as SMS.
• Agents must ensure a 100% tagging of client’s interaction for SIPML clients.

Providing reports on telephone interactions with clients:

• Accurate and Timely collation and submission of weekly, monthly and yearly error-free reports assigned to agents.

Displaying Professionalism/Product knowledge when interacting clients:

• Deal with Clients in a Proficient and Professional Capacity, displaying a profound understanding of their enquiries while showing compassion and a pleasant personality

Minimum Qualification and Experience

• Minimum of a First Degree
• Minimum of two (2) Nigerian Languages (Hausa & Yoruba)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: COE Application Support Officer

Job ID: 60927
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Responsible for providing Support and Administration of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To maintain production environments relating to online services. This will include development, DR and production for the signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure that applications are maintained in a manner that supports the delivery of services to signature applications (Salesforce, DSX, Robotics and Omni-Flow), resilience, and performance
• To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error free and complete, identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Applications
• To ensure that signature application (Salesforce, DSX, Robotics and OmniFlow) are maintained in a manner that supports the delivery of services, resilience, and performance

Qualifications and Experience

• First Degree
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX
• Minimum of two years relevant industry experience in the Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Digital and eCommerce

Location: Nigeria
Job ID: 60446
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Details

• Test Division Summary

Job Purpose

• To implement, enable, scale, entrench, engage and commercialise the digital functionality for Business and Commercial Clients (BC) in country, in alignment with Platform enablers; Innovation, overall segment value proposition and life journeys.
• To build and run business to business markets and work closely with Head, Digital and eCommerce Consumer and High Net Worth (CHNW) to scale eCommerce functionality across CHNW, Business and Commercial Clients, Country.

Key Responsibilities / Accountabilities
Strategy:

• Leads and executes the Digital, Business to Business platforms and eCommerce value proposition and related toolbox(es) in country and customises accordingly.
• Provides input into the overall Digital, Business to Business and eCommerce value proposition and related toolbox(es).
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities.

Client:

• Implements the client value proposition in country with approved customisations.
• Drives and entrenches a consistent client experience through all engagement platforms.
• Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
• Maintains alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
• Stays abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
• Together with Group and Engineering, manages digital assets, from an eCommerce perspective, defines the digital customer experience (CX); digital analytics; and digital content strategy, as these contribute to, and have an impact on, the success of the eCommerce capability and strategy.
• Drives scale and usage of relevant digital assets and eCommerce platform when relevant and value-adding to a business life journey.

Product:

• Develops and implements processes of sourcing ideas, building prototypes and scaling the prototypes on platforms; and ensures that funding is managed through a disciplined gated process.
• Continuously scans the external environment in order to keep abreast with new developments in partnerships, business and technology.
• Delivers SBG and 3rd party products and services to the Business and Commercial segments through client centric ecosystem platforms.

Data:

• Develops, defines and analyses Digital, Business to Business and eCommerce metrics on usage, acceptance, value add and market specific nuances to client in collaboration with capability heads, countries, Innovation and platform enablers.

Financial Management:

• Accountable for the achievement of the financial and non-financial outcomes required for Digital and eCommerce, Country in line with Business and Commercial Clients requirements and in close collaboration with Innovation and platform enablers.

Risk, Reg, Prudential and Compliance:

• Defines the Digital and eCommerce, Country Risk framework and appetite in alignment with segment, country and Risk objectives.
• Ensures adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Develops appropriate recovery and resolution plans to protect the Digital, Business to Business and eCommerce, Country capability from any untoward event.
• Ensures satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit
• Implements and monitors risk management across Digital and eCommerce (e.g., operational risk, ecosystems risk and partner risk management).
• Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
• Manages Operational Risk loss within a prescribed tolerance limit.

People:

• Sets the example in line with the Group’s leadership identity, core values and People Promise.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.
• Delivers on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Provides input into talent strategy developed by People and Culture.
• Identifies current and potential employee skill requirements in consultation with the People and Culture function.
• Embeds Group culture initiatives (e.g. Vuka, Care and Growth) in Digital and eCommerce, Business and Commercial Clients Country.

Minimum Qualification and Experience

• Type of qualification: First Degree (minimum of second class lower)
• Field of study: Business Commerce / IT / Social Science
• Job Function: Business and Commercial Clients
• Years of Experience: 8-10 years

Experience Description:

• Experience in understanding integration of digital and eCommerce/Business to Business sales growth around products, solutions and go-to market plans.
• Experience in the development, design and enablement of Digital and eCommerce/Business to Business value propositions that work for Business and Commercial clients.
• Strong understanding of digital, open banking and platform integration into a segment.
• Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Africa China Banking

Job ID: 60324
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Details

• Test Division Summary

Job Purpose

• To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
• To execute the NCBC Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
• To execute an effective relationship management strategy in line with overall NCBC strategy of leading with Transactional Banking.
• To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
• To grow and retain a portfolio of high value NCBC relationships by performing proactive and value adding portfolio management.
• To achieve financial and non-financial targets for the portfolio.

Key Responsibilities / Accountabilities
Relationship And Portfolio Management:

• Ensure accurate and updated customer information.
• Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all NCBC customers in the portfolio as per the customer value proposition (CVP).
• Develop and implement a client calling schedule for clients in the portfolio.
• Continuously source relevant information around key trends and/or changes in the industries in which the customers operate, to enable proactive information sharing with the customers.
• Ensure that customer service expectations are met and exceeded.
• Ensure effective query management and customer feedback.
• Monitor and manage (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times as defined.
• Perform a proactive liaison role, at appropriate levels, between relevant stakeholders (e.g. Credit, Operations, Global Market, IBC, product specialists and other relevant business partners), to ensure customer service expectations are fully met and exceeded.
• Ensure that the customer’s expectations are always managed and that frequent feedback is given to the customer on progress relating to transactions or queries.
• Frequently source feedback on the customer experience and service levels and address areas of concern as a matter of priority.
• Ensure an effective customer on-boarding process.
• Ensure that effective portfolio management strategy is implemented to optimise the potential of the portfolio.
• Accurately and efficiently process customer mandates/documentation requirements for financial facilities.
• Attain full KYC and BVN compliance on all the customers in the portfolio.

Grow And Retain A Portfolio Of High Value Relationships:

• Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet.
• Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
• Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.
• Adopt agreed strategic approach to achieve acquisition of profitable NTB clients’ target, in collaboration with business partners (e.g PBB, CIB).
• Drive optimal mining of client’s value chain and building of ecosystems around each client through facilitating mutually beneficial partnership interplay the group.
• Use the outcome of the CVCA exercise as a basis for proactively providing guidance to the customer pertaining to the promotion, selling and structuring of financial solutions customised to best meet the financial needs of the customer.
• Maintain a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Deliver The Financial And Non-Financial Targets For The Portfolio
• Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
• Drive the delivery of non-financial performance such as DTF ratio, new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio, effective migration of customers to appropriate segments, etc.

Lending Support And Risk Management:

• Guide customers in the provision of credit application information requirements e.g. balance sheets, financial statements and management accounts.
• Motivate and process non-scored credit applications.
• Notify customers regarding the approval/decline of credit facility requests.
• Effectively utilize arbitration window where necessary and justifiable in the event of unsatisfactory decline decisions from Credit.
• Exercise discretion regarding account conduct based on a close knowledge and understanding of client activities.
• Plan and implement annual credit reviews for the portfolio.
• Manage and control industry, sector, client exposure, and securities held to contain risks including concentration risk.
• Ensure end-to-end TAT (from client interview to disbursement) on facility requests by clients meet set SLA and exceed industry standards.

Regulatory Compliance:

• Ensure full KYC all on accounts in the portfolio.
• Full disclosure to the customers in terms of service fees, commissions and all other applicable charges.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with regulatory framework.

Key Performance Measures

• Sales and financial targets: Balance Sheet, Non Interest Revenue, Net Interest Income, Total Revenue, Income after Impairment and Average Revenue per Customer
• Customer satisfaction index/Net Promoter Score
• Quality of client engagement and process adherence.
• Customer retention, active customer ratio. Level of Salesforce utilization monitoring.
• Level of country’s compliance on IVPs, CVPs and risk appetite papers for all product areas.

Internal Relationships:

• IT
• MIS & Finance teams
• Credit
• Product Specialists (Trade, DSF, Oil & Gas, VAF, Agric, Property Finance, Digital Channels, TPS)
• Other business units (Ops, Finance, GMO, IBC, SME, PB, CB, CIB, Ecosystem , CCC, Enterprise Direct etc).

External Relationships :

• Research organizations.
• Other relevant external bodies

Minimum Qualification and Experience

• A good First Degree from a reputable university (minimum of second class lower).
• A professional qualification and or 2nd degree / MBA will be an added advantage.
• 3 – 5 years cognate experience in relationship management/Business Development
• A track record of managing Chinese corporates – Preferable
• Fluent Mandarin and Mandarin speaker.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager – Agric Banking

Job ID: 60321
Location: Nigeria
Work Arrangement: Fully Office Based

Job Purpose

• To develop the Agribusiness value proposition for Business Banking offering covering the full agriculture value chain (i.e. primary and secondary agriculture); and own the Agribusiness sector balance sheet and income statement.
• To lead Agricultural business transformation through Agribusiness initiatives in order to meet the regulatory requirements, specifically where it concerns Central Bank of Nigeria intervention funds.

Key Responsibilities / Accountabilities

• Customer acquisition and economic profit for Agribusiness
• Risk management, operational efficiencies and effectiveness
• Customer service
• Maintain relevance to socio and economic transformation
• People management.

Minimum Qualification and Experience

• A good First Degree from a reputable university (minimum of second class lower) however Agriculture or Agricultural Economics will be an added advantage.
• A professional qualification (Agricultural Association or Nigeria Institute of Management or CIBN or Farm Management Association, etc.) and or second degree will be an added advantage.
• More than 10 years experience in Business Banking – Agriculture. Extensive experience in Agricultural banking; in development of a value proposition, driving sales and customer service related to the sector.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Personal Banker

Job ID: 60261
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing. Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated into the correct segment.
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.

Key performance measures:

• Portfolio/balance sheet growth
• Sales performance (meeting and exceeding of targets as per scorecard and dashboard).
• Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
• Planning and management of customer calling program.
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
• Service quality measured by customer satisfaction surveys.
• Compliance, routine control & audit reports
• Harmonious relationships with sales team, other branch staff, HNI team and support staff.
• Behaviours/Attitude.

Success factors:

• High score on accreditation exam
• Value targets achieved/exceeded
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, overdue reviews and credit application reworks
• Increase in market share
• High score on CEBS.

Minimum Qualification and Experience
Qualifications:

• First Degree (minimum of 2.2)
• Relevant business/financial qualification.

Experience:

• 0-2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager – Commercial Banking

Job ID: 60265
Location: Nationwide
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Minimum Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 – 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Agent Network Manager (South Zone)

Job ID: 60163
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Agent Network Manager (ANM) is responsible for the growth and management of the agent distribution network in and around assigned geographical location and region
• He/she will be responsible for agent prospecting and agent relationship management. ANM will be required to work with the Agent Ops team for user creation, commission payment in addition to the resolution of all support required.

Key Responsibilities / Accountabilities

• Responsible for building, monitoring, and growing a network of vibrant Agents in the regions of coverage.
• Driving and coordinating series of activities involved in identifying, on-boarding, training, and support of Agents
• Create leads to partner with Agent aggregators and super agents for the growth of the agent network
• Initiating and coordinating business development initiatives such as market storms, community activation, Agent forums etc. geared towards the growth and quality of the Agent network.
• Management of branding initiatives and effort to project visibility and accessibility of @Ease Agents.
• Deliver on management’s expectation with regards to coverage, revenue and return on investment.
• Responsible for developing/updating training programs/materials as well as facilitating trainings for Agents, retail team and field officers.
• Initiating and managing strategic partnerships within and outside the industry as well as with regulators.
• Working closely with other teams within the Agent Banking department to develop and grow products that meet the specific need of the target market.
• Generating business reports for tracking results across various aspects of Business and presenting same in Management Reviews, Monthly performance Reviews etc.
• Supervises the daily operations of assigned field officers.
• Co-ordinate activities involved in identifying, onboarding, training and support of Agents.
• Develop, co-ordinate and implement marketing activities to create brand awareness and visibility aimed at driving customer growth and transactions.
• Evaluation of agency channel processes and procedures from time to time for improvements of more efficient operations, compliance, and better controls.
• Liaising closely with other departments and vendors for an end-to-end integrated governance of day-to-day agency banking activities.

Key Performance Measures:

• Number of agents onboarded.
• Active agent rate.
• Measure of agent support and issue resolution.
• Total sum of agent/wallets/accounts acquired in geographical area
• Revenue generation.
• Quality and profitability of strategic partners.

Minimum Qualification and Experience

• Minimum of First Degree  (Experience in product & management,  and retail banking would be an added advantage).
• Experience: Minimum of 6 years.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: ATM Custodian

Job ID: 60119
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day
• Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls

Key Responsibilities / Accountabilities
Monitoring of Cash Holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements.

ATM Up-time:

• Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses.

Legislative Prohibitions:

• In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
• In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

Problem Solving:

• Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
• Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
• Ability to attend to customer queries timeously is required
• Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
• Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues

Planning:

• Planning is generally on a daily to weekly basis within regular activity cycles

Decision Making:

• Understand the impact of ATM services provided, the interrelatedness of the services
• Provided to branch staff, and the impact on customers.
• Work within set policy, procedures, system parameters and internal controls.
• Able to Respect authority and take instructions.

Minimum Qualification and Experience

• Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
• MBA, ACCA, ACA, CIBN.
• Candidates should have  1-2 Years work experience.

Experience Description (Branch Operations & Customer Service and Sales):

• Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
• Provide excellent service to customers.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer – South-South / South East

Job ID: 60122
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
• Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities / Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive Selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Minimum Qualification and Experience

• A Bachelor’s Degree in any related field.
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Officer

Job ID: 60076
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Insurance

Job Purpose

• To grow and develop insurance income for SIIBL and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross sell of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of this revenue streams.
• Effective management and supervision of regional sales agents network.

Key Responsibilities / Accountabilities
Financial Outcome: Achieve monthly sales target of Insurance brokerage commission:

• Achieve assigned monthly Insurance brokerage commission target
• Achieve assigned monthly/yearly insurance policy target
• Achieve assigned new customer acquisition for both personal and business lines
• Identify, initiate and convert leads for SIIBL
• Grow SIIBL wallet share of customer’s insurance portfolio by harnessing and upselling insurance products.
• Provide advice to corporate clients on managing and transferring risk using insurance solutions
• Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
•  Ensure penetration into Customers own insurance arrangements by harvesting the Banks client base in CIB, PBB and Wealth thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions
• Organize and facilitate Interactive sessions
• Effectively communicate and follow through, with client requests to Underwriting, claims and support units
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify value to our customers by leveraging the various resources within the group
• Grow SIIBL’s share of mind among clients/ organizations in assigned institutions
• Proffer possible strategies/ways to improve sales and relating to customers.
• Identify key insurance opportunities outside of the borrowing customers of Stanbic IBTC Bank and appropriately position SIIBL to capture the business and revenue streams
• Grow the SIIBL business within the region through regular engagement with prospective clients within and outside of the Group.
• Views day-to-day decisions, relationships and operations in terms of the bigger picture, keeping the overall/long term strategic objectives of SIIBL and the Group in general in mind
• Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base and the impact that these factors have on the Bank’s value proposition to the client base
• Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments
• Embark on key joint calls with other business units within the region where required
• On-board, train and supervise sales agents to deliver on monthly premium targets.

Client Focus: Customer Service Quality and Efficiency:

• Ensure adherence to set turnaround times with respect to customer relationship management processes.
• Ensure accurate recording of both insurance direct sale and cross sell revenue and sales per product or service.
• Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.
• Ensure all insurance policies provide cover that is relevant and in line with good local market standard.
• Provide excellent service to existing policy holders and ensure clients are notified before insurance policies expire

Risk and Conduct: Ensure Compliance in line with Stanbic IBTC Group standards:

• All customers on boarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.
• All information shared with the customer and instruction received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly
• Adherence to the SIIBL Business Development Department Manual and all employee group policies.
• Completion of all People fluent training and agreed personal development plan
• Adherence to the scheduled Leave Plan
• Maintain Zero tolerance for regulatory breaches
• Minimize reputational risk exposure.
• Maintain zero tolerance for repeat GIA or internal control findings.
• Prompt reconciliation of income/premium and avoidance of all internal breaches
• Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company
• Educate and enlighten clients employers about the dynamics of the Insurance industry
• Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage
• Ensure adherence to code of ethics and all other related guidelines
• Ensure smooth internal & external stakeholder management

Minimum Qualification and Experience

• First Degree
• 5-7 Years Client Relationship Management
• 5-7 Years Insurance sales Manager.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Service Manager

Job ID: 59904
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
• Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.

Key Responsibilities / Accountabilities
Customer service:

• Ensure that communication with customers is of a consistently high standard.
• Ensure that telephones are answered and calls returned promptly.
• Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
• Initiate root cause analysis workshops to prevent recurring queries/problems.
• Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.

Risk management:

• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness.
• Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
• Promote staff awareness of fraud through regular workshops.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
• Circulate Internal Audit reports and disciplinary procedures.
• Attend to all routine control issues
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
• Attend to all Ops Integrity queries pertaining to losses.

Safety and security:

• Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
• Ensure that security procedures/measures are adhered to.
• Control the security guards according to laid down procedure.
• Control testing of alarms and panic buttons.
• Control and authorise changes to PINs of security equipment.
• Ensure emergency drills and procedures are carried out.
• Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
• Control levels of authority for branch.
• Monitor staff profiles.

Fraud Control:

• Control fraud investigation returns.
• Ensure staff awareness in terms of fraud.

Asset custodianship:

• Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
• Ensure locking away procedures are carried out.
• Sign the Locking Away Record daily.
• Control, scrutinise and authorise all changes to the Key Register / Schedule
• Ensure that duplicate keys are controlled and maintained according to laid-down policy.
• Control the reserve and current stocks of blank forms.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Control cash limits for branch.

People management:

• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
• Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
• Assist with the appointment of staff when required.
• Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
• Identify and address staff training/development needs.
• Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
• Ensure Duty of Care tests are undertaken by staff concerned.
• Ensure that “Duty of Care” requirements are adhered to.
• Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
• Attend to staff administration, including Personnel Record Updates with HR.
• Control and scrutinise the Staff Attendance Register. (Form 00013631).
• Conduct regular staff performance discussions, interim and annual appraisals.
• Attend to leave, training and Saturday schedules for own department.
• Conduct regular staff meetings and teambuilding exercises, as required.
• Control the branch cleaning staff.
• Ensure all relevant communications that affect branches are re-emphasised to branch staff

Operations and administration:

• Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance etc.
• Control Levels of Authority.
• Monitor revenue and expenditure and ensure that controllable costs are within budget.
• Release / Authorise inter-account transfers for own department.
• Monitor volumes of inter-account transfers and discuss with Branch Manager if assistance is required.
• Counter-sign cheques within level of authority.
• Spot check vouchers despatched to OPC.
• Liase with Operations/IT regarding moving of computers, ordering new equipment etc.
• Authorise account payments and stationery orders for the branch.
• Control old records and forward same to Archive Unit.
• Monitor and Control Utility documentation.
• Ensure that periodic revenue checks are undertaken.

Routine:

• Ensure that routine in respect of the following is handled according to laid-down instructions:  opening and transfer of accounts, mandates and signature cards.
• Monitor Automated Teller Machines (ATMs) for uptime and general condition.
• Control ATM contingency procedures.
• Attend to monthly surprise checks and branch routine control checks.
• Ensure that the Teller specification records are scrutinized.
• Control dispatch of administration work to the OPC and BFC.
• Provide input for returns to the OPC.
• Monitor voucher flow in the branch and to OPC.
• Attend to maintenance of e-mail facilities in the branch.
• Attend to related telephone calls and customer queries.
• Control of registered mail received.
• Ensure that a scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
• Attend to inward and outward mail for own area.
• Supervise call-over activities in the branch
• Records and Registers
• Scrutinise the following according to laid-down instructions:
• The Teller Specification Books

The ATM Specification Book:

• Special Reserve Account – daily
• Balancing of Suspense Accounts
• Retained ATM cards register
• Cheque book balancing records
• Bank Cheque Book
• Action Operations Checklist on monthly basis
• IT Movement Register – Entering the Server Room
• Customer Compliments & Complaints Register
• Mandate File Register – Mandate Movements
• The Locking Away Register daily

Reports:

• Scrutinise actioning of the following reports according to laid-down instructions:
• Branch Consolidated Report
• Branch Operating Accounts
• Bank Cheque Report
• Account Closure Report
• Accounts Opened Report
• Accounts Reactivation Report

Keys:

• Vault – grill door
• Cheque book cabinet – Secondary Custodian
• Vault and ATM Combination locks Branch key

Minimum Qualification and Experience

• Minimum of a First Degree
• Institute of Bankers or related qualification would be an advantage.
• 5 Years branch banking experience, with exposure to all areas under control.
• People management experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Asset Custodian – South West Zone

Job ID: 59901
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
• Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users’ workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register – Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University
• Minimum of 2 years branch banking experience with exposure to tellering and safe custody.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Service Manager – North West / North East / North Central

Job ID: 59905
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
• Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.

Key Responsibilities / Accountabilities
Customer service:

• Ensure that communication with customers is of a consistently high standard.
• Ensure that telephones are answered and calls returned promptly.
• Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
• Initiate root cause analysis workshops to prevent recurring queries/problems.
• Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.

Risk management:

• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness.
• Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
• Promote staff awareness of fraud through regular workshops.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
• Circulate Internal Audit reports and disciplinary procedures.
• Attend to all routine control issues
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
• Attend to all Ops Integrity queries pertaining to losses.

Safety and security:

• Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
• Ensure that security procedures/measures are adhered to.
• Control the security guards according to laid down procedure.
• Control testing of alarms and panic buttons.
• Control and authorise changes to PINs of security equipment.
• Ensure emergency drills and procedures are carried out.
• Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
• Control levels of authority for branch.
• Monitor staff profiles.

Fraud Control:

• Control fraud investigation returns.
• Ensure staff awareness in terms of fraud.

Asset custodianship:

• Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
• Ensure locking away procedures are carried out.
• Sign the Locking Away Record daily.
• Control, scrutinise and authorise all changes to the Key Register / Schedule
• Ensure that duplicate keys are controlled and maintained according to laid-down policy.
• Control the reserve and current stocks of blank forms.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Control cash limits for branch.

People management:

• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
• Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
• Assist with the appointment of staff when required.
• Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
• Identify and address staff training/development needs.
• Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
• Ensure Duty of Care tests are undertaken by staff concerned.
• Ensure that “Duty of Care” requirements are adhered to.
• Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
• Attend to staff administration, including Personnel Record Updates with HR.
• Control and scrutinise the Staff Attendance Register. (Form 00013631).
• Conduct regular staff performance discussions, interim and annual appraisals.
• Attend to leave, training and Saturday schedules for own department.
• Conduct regular staff meetings and teambuilding exercises, as required.
• Control the branch cleaning staff.
• Ensure all relevant communications that affect branches are re-emphasised to branch staff

Operations and administration:

• Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance etc.
• Control Levels of Authority.
• Monitor revenue and expenditure and ensure that controllable costs are within budget.
• Release / Authorise inter-account transfers for own department.
• Monitor volumes of inter-account transfers and discuss with Branch Manager if assistance is required.
• Counter-sign cheques within level of authority.
• Spot check vouchers despatched to OPC.
• Liase with Operations/IT regarding moving of computers, ordering new equipment etc.
• Authorise account payments and stationery orders for the branch.
• Control old records and forward same to Archive Unit.
• Monitor and Control Utility documentation.
• Ensure that periodic revenue checks are undertaken.

Routine:

• Ensure that routine in respect of the following is handled according to laid-down instructions:  opening and transfer of accounts, mandates and signature cards.
• Monitor Automated Teller Machines (ATMs) for uptime and general condition.
• Control ATM contingency procedures.
• Attend to monthly surprise checks and branch routine control checks.
• Ensure that the Teller specification records are scrutinized.
• Control dispatch of administration work to the OPC and BFC.
• Provide input for returns to the OPC.
• Monitor voucher flow in the branch and to OPC.
• Attend to maintenance of e-mail facilities in the branch.
• Attend to related telephone calls and customer queries.
• Control of registered mail received.
• Ensure that a scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
• Attend to inward and outward mail for own area.
• Supervise call-over activities in the branch
• Records and Registers
• Scrutinise the following according to laid-down instructions:
• The Teller Specification Books

The ATM Specification Book:

• Special Reserve Account – daily
• Balancing of Suspense Accounts
• Retained ATM cards register
• Cheque book balancing records
• Bank Cheque Book
• Action Operations Checklist on monthly basis
• IT Movement Register – Entering the Server Room
• Customer Compliments & Complaints Register
• Mandate File Register – Mandate Movements
• The Locking Away Register daily

Reports:

• Scrutinise actioning of the following reports according to laid-down instructions:
• Branch Consolidated Report
• Branch Operating Accounts
• Bank Cheque Report
• Account Closure Report
• Accounts Opened Report
• Accounts Reactivation Report

Keys:

• Vault – grill door
• Cheque book cabinet – Secondary Custodian
• Vault and ATM Combination locks Branch key

Minimum Qualification and Experience

• Minimum of a First Degree
• Institute of Bankers or related qualification would be an advantage.
• 5 Years branch banking experience, with exposure to all areas under control.
• People management experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Banker, Enterprise Direct (South Zone)

Job ID: 59907
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Minimum Qualification and Experience

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Service Officer, North West / North Central

Job ID: 59779
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
• Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Minimum Qualification and Experience

• A Bachelor’s Degree in any related field
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: ATM Custodian

Job ID: 59785
Location: Nigeria
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
• Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities / Accountabilities
Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily report on applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all document to appropriate unit after execution
• Cross sale

Minimum Qualification and Experience

• A Bachelor’s Degree in any related field
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

How to Apply
Interested and qualified candidates should:
Click here to apply online