We wish to inform you about the ongoing Graduate recruitment at Stanbic IBTC Bank. Interested applicants are advised to apply for the Stanbic IBTC Bank Massive Recruitment
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Team Lead, Outbound
Job ID: 80405288_80329141
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
- Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
- To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
- Cross sells the bank’s products and services to both existing and new customers (onboarding).
- To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.
Qualifications
- First Degree in any field.
- Minimum of 5 years experience
Personal Competencies:
- Strong leadership qualities
- Good verbal and written communication skills
- Knowledge & experience in effective service delivery
- Strong Influencing and persuasive skills
- Ability to listen and probe effectively
Job Title: Supervisor, CCC Inbound
Job ID: 80402074_80381669
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.
Qualifications
- First degree in any field.
- Minimum of 2 years’ of Operational and Customer Service experience
Personal Competencies:
- Well-developed people management skills
- Excellent interpersonal and communication skills (across the business)
- Well-developed negotiating skills
- Strong stakeholders focus and service orientation
- Creative, and analytical with good problem-solving skills.
Job Title: Manager, Innovation
Job ID: 80402421_80362962
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- The innovation manager will help with Idea generation, evaluation, and implementation to enable a culture and internal framework that drives accelerated innovation across the Group.
- Provide digital R&D capability for Stanbic IBTC Group providing insights on customer journeys, customer behavior analysis, industry analysis, and local and global competition.
Qualifications
- First Degree in any field with applicable analytical certifications
- Minimum of 4 years experience
- Experience in management of complex operations, ideally within the financial service sector
- Basic knowledge and understanding of Design thinking methodologies, process/project management, and application Agile methodologies are required
Behavioral Competencies:
- Excellent interpersonal and communication skills
- Strong customer focus and service orientation
- Creative, and analytical with good problem-solving skills
- Ability to manage ambiguity
- Self-driven, values-based, innovative, independent adaptive, and results-orientated person
Technical competencies:
- Analytical & Statistical skills
- Basic risk identification and assessment skills
- Basic project management
- Ability to analyze trends and make forecasts
Job Title: Officer, Customer Value Proposition
Job ID: 80410123_80388456
Location: Nigeria
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- Responsible for the development and execution of CVP Customer Value proposition for the Personal client segment. Ensures implementation of the strategy and ensures that products (existing & new) meet the needs of Personal clients. Working closely with the EVB team to develop Value propositions for identified companies.
Qualifications
- Minimum of First Degree
- 7 years experience of which 3 years should be in the banking industry and 1-2 years should be managing products.
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Making Decisions
- Making Decisions
Technical Competencies:
- Product Related Systems
- Customer Understanding
- Product Knowledge.
Job Title: Head, Employee Value Banking
Job ID: 80410203_80385563
Location: Nigeria
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
Design and implement EVP that encompasses:
- Product proposition,
- Sales proposition
- Service proposition
- Communication proposition
- Pricing proposition
- Credit proposition
- Process flow
- Segment operating model etc.
Qualification and Experience
- Minimum of First Degree
- Minimum of 10 years experience in similar capacity
Behavioural Competencies:
- Developing practical approaches
- Developing relationships
- Decision making
- Conflict resolution
- Team work
Technical Competencies:
- Knowledge of Banking processes and procedures
- Business acumen
- Risk management
- Financial planning
- Strategic planning
Leadership Competencies:
- Customer and Client focused
- Driving result delivery
- Aligning to business strategy.
Job Title: Officer, Agent Onboarding
Job ID: 80410507_80385382
Location: Nigeria
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- Responsible for the end to end onboarding and support of the bank’s @ease agents. Receive and process all agent enrolment requests (Till account generation, SIM insertion, terminal set-up e.t.c).
- Ensures that standard documents, controls and monitoring measures are in place in line with the group policies and regulations.
Qualification
- Minimum of First Degree (Experience in product management, operations and retail banking would be an added advantage)
- Minimum of 2 Years experience.
Behavioral Competencies:
- Customer Focus and Customer Service
- Problem-Solving, People Skills, Teamwork and People Management,
- Excellent communication skills
- Initiative/proactive
- Analytical skills/problem-solving
Technical Competencies:
- Service Excellence
- Customer Insight Analytics·
- MS Office Suites (Visio, Word, Excel & PPT).
Job Title: Officer, @ease Platform
Job ID: 80410508_80385382
Location: Nigeria
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- To manage and execute the Bank’s @ease proposition and mobile money strategy, ensuring that the different delivery channels are available and accessible to the target segment.
- To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.
Qualification
- Minimum of First Degree (Experience in product & management, and retail banking would be an added advantage)
- Minimum of 4 Years
Technical Competencies:
- Project Management · Budgeting & Reporting·
- Customer Insight Analytics·
- MS Office Suites (Visio, Word, Excel, PPT & Project)
Personal Competencies:
- Innovative and Decisive
- Sales and relationship management
- Multi-tasker, good time management
- Good presentation skills.
Job Title: Database Administrator
Job ID: 80403514_80330070
Location: Nigeria
Business Segment: Engineering
Job Type: Full-time
Job Description
- The Database Administrator is responsible for the day-to-day operations and maintenance of Databases.
- The Database Administrator carries out responsibilities in some or all of the following technical areas:
- Creating and maintaining all databases required for Production
- Disaster Recovery, development and testing usage
- Performs ongoing tuning of the database instances
- Plans and implements backup and recovery of databases
- Setup and maintenance of online replication of data from Production to the DR environment
- Monitor and advise management on licensing issues while ensuring compliance with Oracle License agreements
- Proactive Production Database monitoring across database platforms.
- Performing in conjunction with system administrators, the capacity planning required in creating and maintaining the various databases for the use of the Bank.
- Performs failover of databases as required for disaster recovery.
- Ensures space availability for database growth.
Qualifications and Experience
- First Degree
- Minimum of 5-years post qualification experience in a similar or related position.
- Professional certification in OCP, ITIL v3 required
Behavioural Competencies:
- Developing Expertise
- Exploring Possibilities
- Generating Ideas
- Interacting with People
- Taking Action
Technical Competencies:
- Database Administration
- Technical Analysis
- License Management
- IT Operations
- IT Systems
Job Title: Mobile Banking Support Officer
Job ID: 80377261_80377736
Location: Nigeria
Job Type: Full-time
Business Segment: Engineering
Job Description
- E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking,
- Telephone Banking, Finacle USSD, Electronic fund Transfer
Qualifications
- First Degree.
- MInimum of 3 years related experience.
- Oracle, MCSA, knowledge of Microsoft Visual Studio, Java
Behavioural Competencies:
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Developing Expertise
Technical Competencies:
- Application Knowledge for Support
- Business Continuity management
- Rollout Management
- Testing
- Database Administration
Job Title: Manager, Customer Contact Centre (Inbound)
Job ID: 80406208_80381669
Location: Nigeria
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time
Job Description
- To ensure effective and efficient management of the Customer Care Centre – Inbound by providing first-line contact to customers/general public.
Qualifications
- First Degree in any field.
- Minimum of 6 years of experience
Personal Competencies:
- Strong Leadership Qualities
- Good verbal and written communication skills – sincere and articulate
- Conflict Resolution Skills
- Knowledge and Experience in Effective Service Delivery
- Strong Influencing and Persuasive Skills.
Note: Only qualified candidates will be contacted
